Just as it has become easier for customers to get in touch with companies across an array of channels, it is also becoming more difficult for companies to understand and speak directly to the specific needs of their customers, at scale.
Hear Jillian Zatta, Head Of Business Development & Customer Success at Reply.ai and Taylor Lowe, Product Manager at Kustomer along with Chad Horenfeldt, Director of Customer Success at Kustomer explore how artificial intelligence (AI) can help companies meet customer demands and deliver superior service, without overwhelming agents. After viewing this webinar you will:
- Identify the right channel-specific strategies for automation
- Understand the requirements for a successful AI-powered use case
- Learn about the metrics most affected by automation
- Gain clarity on how to develop AI program that supports your agents and delights your customers