We seek people with big hearts and enormous talent.
We don’t hire for jobs. We help develop successful and meaningful careers, without taking ourselves too seriously. Join our Krew.
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Kustomer Career Tracks.
Engineering.
Work on cutting edge technology and make a huge business impact, particularly at this formative point in our company’s growth.
Product.
You’ll take part in forming the roadmap and differentiating features of the leading customer management platform in the world.
Customer Experience.
Be a leader in the field. Put your empathy and authenticity to work, bettering the experience for everyone involved in a customer service action.
Sales & Business Development.
We don’t sell. We enlist new members to a community of customer management, experience and service professionals that use Kustomer everyday to deliver a promise.
Marketing.
Be the voice of Kustomer and the next generation of customer management. We’re on a mission to create closer customer friendships. Help us tell our story and our customer stories.
People & Operations.
You’ll lead with authenticity and empathy, designing and executing experiences for every member of the Kustomer Krew. From the first touchpoint, to the ongoing companion, to the partner celebrating their next step in their Career, you’ll be there to make the experience exceptional.
Finance and Accounting.
Collaborate with business partners to manage and forecast operating costs, drive operational e ciencies and lead Kustomer's financial future.
Perks & Benefits.
Competitive Compensation.
We’re one of the fastest growing startups in NYC and our mission is to attract the best of the best.
Equity.
Our Krew believes in what we do. We give you the option to buy into the future success of Kustomer.
100% Healthcare Coverage.
We pay 100% of the cost for health insurance. Medical, Dental and vision. We also provide gym discounts for that healthy, active lifestyle you like to lead.
Commuter Benefits.
Whether biking, driving or riding the subway. We provide a tax free way to help with your commuting expenses every month.
Flexible Time Off.
You work hard so when it’s time for that out of this world vacation, our generous time off policy will help you do just that.
Referral Bonuses.
We’re in hyper growth and love hiring within the family. Know anyone who might be a fit? There’s a sweet bonus for you in it.
Fully Stacked Kitchen.
Feeling peckish? There’s always something available
Happy Hours.
Our happy hours and game nights are legendary. Pour yourself a glass and join the games.
401(k).
Working for a startup shouldn’t mean pushing back your retirement. We offer a 401(k) so you could be future secure.
We have an incredibly talented and motivated team here at Kustomer. Everyone, across all departments, is working towards a collective goal and the team feels empowered and trusted to solve complex, interesting challenges everyday.
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Our Glassdoor Ratings.
Ready to make a move?
Upgrade to a better line on your resume. Here’s what you should expect during the evaluation process. We’ll work together to determine if we have a mutual fit, with our People team guiding you every step of the way.
Step 1 - Apply
Go ahead, brush up your resume and LinkedIn, then reach out and apply for the role you’re interested in. Already know someone at Kustomer? Make sure they refer you as well. That will put you at the top of our list.
Step 2 - Our First Conversation
One of our talent specialists will reach out to schedule a phone or video chat. Our goal is to get to know you better, give you more information and context about the role, and make sure we’re all aligned on what it means to be a member of the Kustomer Krew.
Step 3 - Meet Your Leader
Your next step will be with the hiring manager, normally as a phone call or video chat. They’ll provide more information about the team and role, and will be interested to hear more about your skills and accomplishments.
Step 4 - Your Challenge (Should You Choose to Take It)
We may ask you to write a few lines of code, pitch Kustomer in a role play exercise, or scope a new product feature. This is your time to shine and show us what you can do. Show off your skills.
Step 5 - Be Our Guest
You’ll spend a few hours at the Kustomer office meeting select Krew members, sometimes over two visits. Ask questions about everything. Take a look around. Can you picture yourself working here? If yes, let us know. We’d love to know why you want to join. At the end of the process you will meet with Brad – our CEO – for one final chat.
Step 6 - Your References & The Offer
If you’ve reached this stage, we’d be delighted to have you as a member of the Krew. Welcome aboard!.