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Data Explorer

Lead with confidence through instant CX insight

Turn every question into a clear, data-backed answer. Get real-time visuals, simple explanations, and practical recommendations that help you make faster, smarter decisions across your CX organization.
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Meet the future of CX reporting

With AI-powered explanations built into every report, Kustomer shows you what changed, why it changed, and how to act.

"Data Explorer centralizes complex analytics in an accessible way, saving me hours every week."

"Good CX decisions don't come from more dashboards — they come from better questions. Data Explorer makes that possible."

Turn customer data into instant answers

Unify data, insights, and recommendations in one place for faster, smarter CX decisions.

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Get instant answers, guided prompts, and unified CX data

  • Use natural language to get answers with charts, breakdowns, and clear explanations
  • Choose from over 250 guided starters for forecasting, SLA health, backlog, and more
  • Explore performance across channels, teams, workflows, queues, and custom objects, all in one place
A digital dashboard greets the user, Paul, and displays options for data analysis, such as identifying best practices, benchmarking metrics, and analyzing trends. A typed query at the bottom asks about a spike in handle time.

Stay ahead with real-time trends, metrics, and analysis

  • Track trends in volume, handle time, sentiment, and CSAT to catch issues early
  • See exactly how metrics are defined and calculated
  • Drill into refunds, cancellations, or volume surges to find the root cause
A digital dashboard displays two bar charts: one showing average handle time by hour, peaking at 9–10am, and another comparing handle time by channel, with higher times for email than chat. A text box asks about handle time spikes.

Act on insights with recommendations, coaching tools, and feedback

  • Get personalized recommendations to improve staffing, routing, coaching, and outcomes
  • Build rep scorecards, identify top performers, and create targeted coaching plans
  • Highlight themes and sentiment drivers for product, marketing, and finance
A digital note displays a question about handle time spikes, with sections for Key Insights and Suggested Next Steps, including points on routing methods and agent skills, and a cursor pointing at an action item.

Get instant answers, guided prompts, and unified CX data

  • Use natural language to get answers with charts, breakdowns, and clear explanations
  • Choose from over 250 guided starters for forecasting, SLA health, backlog, and more
  • Explore performance across channels, teams, workflows, queues, and custom objects, all in one place
A digital dashboard greets the user, Paul, and displays options for data analysis, such as identifying best practices, benchmarking metrics, and analyzing trends. A typed query at the bottom asks about a spike in handle time.
"The new Data Explorer feature in Kustomer has quickly become one of my favorite tools. It gives me the ability to deep-dive into any metric I need, which has made my analysis faster, more accurate, and far more actionable."

Marissa Sherwood

Senior Manager of Customer Experience

Marissa Sherwood

Trusted by CX leaders across multiple industries

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