Kustomer Quarterly: Summer 2026

June 25, 20261:00 PM ET

Join us for our Summer 2026 Kustomer Quarterly product webinar. Our team will provide a comprehensive overview of the latest advancements in AI, analytics, voice operations, and the agent workspace. This session will feature live demonstrations from our product experts of key product releases across our intelligent CX platform this past quarter.

What you will see

Kustomer Concierge: Smarter Automation, More Control

Brand-aware knowledge routing, URL filtering with nightly re-indexing, and deterministic context variables give your automation more precision with less maintenance overhead.

Kustomer Envoy: Copilot Gets Sharper

Access-controlled Knowledge Base search means reps only see what they're authorized to see. The Evaluations Assistant helps admins test, validate, and improve AI agent performance in minutes rather than hours.

Kustomer Architect: Optimizing CX Ops with Enhanced Reporting

Average Handle Time (AHT) is now a first-class metric across every report in Kustomer. The new Aggregate Table chart puts multi-metric comparisons in a single view. And AHT in Data Explorer brings natural language querying to your most critical operational metric.

Internal Threads with Slack

Agents can now start a Slack thread from any conversation and get replies back in Kustomer automatically. Collaboration stays in context, tied directly to the customer record.

Voice Operations

Real-time call monitoring in Team Pulse, new call rejection and timeout metrics in the Routing report, and conditional routing by customer attribute so callers reach the right team faster.

Plus, many more platform enhancements!