Your Agents Are Drowning. Is AI Actually Helping?
August 4, 20261:00 PM ET
Every CX team has added AI this year. Far fewer can say it's actually made their agents' jobs easier. Cognitive load — the mental tax of context-switching between disconnected tools, incomplete customer history, and bots that create more escalations than they resolve — is quietly eating the productivity gains AI was supposed to deliver.
What you'll learn:
- Why AI adoption and AI that actually helps are two different things
- A live look at Kustomer Envoy, the AI that gives agents full context and next-best-actions before they type a word
- How to audit whether your current AI setup is reducing agent workload or adding to it
- What "humans and AI working together" looks like day-to-day, not in a demo reel
This session is built for CX and support leaders, ops teams, and anyone accountable for making AI investments pay off on the frontline.
Register now to save your seat.
