G2500+ Reviews
Kustomer drives the metrics that matter
60%Rainbow Shops reduced their abandon rate by 60% within three weeks of switching to Kustomer.
25%UNTUCKit achieved an overall improvement of 25% in efficiency and productivity using Kustomer.
10%+SmugMug decreased average replies per conversation by more than 10% after switching to Kustomer.
Why brands choose Kustomer over Salesforce
Purpose-built for CX, not adapted from sales
- Conversation-first, not ticket-firstSalesforce Service Cloud is a sales CRM adapted for support. Kustomer was designed from the ground up for customer service — built around how support teams actually work.
- Agent-focused interfaceA clean, fast interface built for high-volume support — not repurposed from a sales tool your agents have to fight with every day.
- No admin army requiredCX ops teams can configure and manage Kustomer without expensive Salesforce admins or lengthy consulting engagements.
AI that's native, not a licensed add-on
- Built-in from day oneSalesforce Einstein AI requires separate licensing and configuration. Kustomer AI is built into the platform — every agent has AI assist out of the box.
- End-to-end AI resolutionEvery workflow can trigger AI resolution automatically — understanding context, taking action in your systems, and escalating only when needed.
- No extra modulesAI-powered suggested replies, conversation summaries, and next-best-action recommendations all included with no additional license fees.
A unified view built for agents, not executives
- Full customer timelineAgents see the complete customer history, conversation context, and AI-suggested next steps in one clean interface.
- Single customer recordIngest and merge customer data from all relevant systems into one customer-centric workspace — no more switching between tabs.
- Instant contextLeverage historical customer data to personalize every interaction from the moment the conversation opens.
Enterprise-ready without enterprise overhead
- Better value at every tierSalesforce's modular pricing adds up fast. Kustomer includes omnichannel, AI, reporting, and workflow automation in one plan — most teams save up to 25%.
- Security and complianceKustomer delivers the security, compliance, and scalability enterprise teams require — without the implementation complexity of Salesforce.
- Faster to deploySalesforce implementations are notoriously long and expensive. Kustomer is designed to get your team live faster with less risk.
Purpose-built for CX, not adapted from sales
- Conversation-first, not ticket-firstSalesforce Service Cloud is a sales CRM adapted for support. Kustomer was designed from the ground up for customer service — built around how support teams actually work.
- Agent-focused interfaceA clean, fast interface built for high-volume support — not repurposed from a sales tool your agents have to fight with every day.
- No admin army requiredCX ops teams can configure and manage Kustomer without expensive Salesforce admins or lengthy consulting engagements.
Your ultimate agent companion
KIQ Agent Assist is packed with versatile features to enhance agent productivity
Salesforce
vs.Platform
Chat/Live support
91%
79%
Ease of setup
88%
74%
Voice
89%
81%
Ticket collaboration
92%
81%
Easy of use
88%
8.0
Customization
91%
82%
Email to case
92%
85%
Social integrations
86%
80%
Integration
90%
80%
Reporting
83%
80%
Generative AI
Text Generation
92%
63%
Text Summarization
92%
63%
Support Automation
Intelligent Routing
89%
81%
Transcripts
93%
83%
Self-Serve Support
86%
79%
“For anyone considering Kustomer, I encourage you to connect with brands like UNTUCKit that use it, and also get to know some of the people at Kustomer. It’s a high-energy company with great people who are invested in your success.”
Mike Vroom
Customer Service Director
Discover how AI + Data + CRM equals customer magic.
Request a demo