G2500+ Reviews
Kustomer drives the metrics that matter
80%+Paddle saw over 80% improvement in SLAs within the first few months with Kustomer.
88%PieSync reduced customer wait times by 88% since launching with Kustomer.
99%+Paddle achieved a 99%+ CSAT score within 5 months of switching to Kustomer.
Why brands choose Kustomer over Oracle
Unify omnichannel operations
- Customer-centric workspaceMerge customer data across your relevant systems and channels into one workspace — giving agents a complete, chronological view of the entire customer journey.
- Single customer timelineEvery interaction, order, and event is surfaced in one place so agents always have the full picture — without switching tabs or hunting through legacy systems.
- Centralized data accessConnect to any commerce, ERP, or data platform with Kustomer's flexible API — and get a unified customer record without expensive middleware.
Easy to deploy, customize, and maintain
- No dedicated administrator requiredTurnkey tools for channels, branding, and business rules mean CX ops teams can configure and manage Kustomer without expensive consultants or system integrators.
- Visual builder for bots and templatesBuild and update automated workflows, bot configurations, and response templates — all through an intuitive visual interface.
- Deploy in weeks, not quartersOracle implementations often take 6–18 months. Kustomer is designed to get your team live faster with dedicated implementation support and far less complexity.
Modern and intuitive user interface
- Fast, easy onboardingUser-friendly design means agents get up to speed quickly — without the lengthy training programs required by Oracle's legacy interface.
- Powerful search and data organizationEfficiently update large amounts of data and find any customer or conversation instantly with Kustomer's powerful search.
- Custom reporting on demandInstantly create custom reports to visualize trends, track metrics, and share insights across your CX operation.
AI built in, not bolted on
- AI-native from the ground upOracle's AI is layered onto decade-old infrastructure. Kustomer is AI-native — every workflow, data model, and agent interface is designed for intelligent automation.
- End-to-end AI resolutionKustomer AI resolves conversations end-to-end — understanding context, taking action in your systems, and escalating only when a human is truly needed.
- Continuous innovationKustomer ships new AI capabilities on a rolling basis — not on an annual enterprise release cycle that requires re-implementation.
Unify omnichannel operations
- Customer-centric workspaceMerge customer data across your relevant systems and channels into one workspace — giving agents a complete, chronological view of the entire customer journey.
- Single customer timelineEvery interaction, order, and event is surfaced in one place so agents always have the full picture — without switching tabs or hunting through legacy systems.
- Centralized data accessConnect to any commerce, ERP, or data platform with Kustomer's flexible API — and get a unified customer record without expensive middleware.
Your ultimate agent companion
KIQ Agent Assist is packed with versatile features to enhance agent productivity
Oracle
vs.Platform
Meets requirements
88%
72%
Voice
89%
74%
Omnichannel
91%
73%
Contextual engagement
91%
75%
Customization
88%
70%
Text Generation
9.2
6.9
Text Summarization
9.2
6.8
Personalization
88%
72%
Knowledge Base
88%
75%
Ticket collaboration
91%
71%
User, role, and access
91%
75%
Customer profiles
89%
70%
“For anyone considering Kustomer, I encourage you to connect with brands like UNTUCKit that use it, and also get to know some of the people at Kustomer. It’s a high-energy company with great people who are invested in your success.”
Mike Vroom
Customer Service Director
Discover how AI + Data + CRM equals customer magic.
Request a demo