Friendly and Intuitive
Give your agents an intuitive and user-friendly workspace, designed for delighting customers and creating long-lasting Customer Friendships.
Intelligent and Adaptable
Predict, improve and augment the customer and agent experience using workflows and automation.
Open and Flexible
Enable the multiple dimensions of customer interactions and extend your capabilities with native and partner integrations and apps.
Across the street or around the globe
Powerful enough to handle the most complex business, yet flexible enough to scale with you as you grow.
Reliable and Secure
Maximum security for your data. Minimize service disruption and lost revenue.
Outdated technologies have been weighing companies down by limiting their view of customers and making it difficult to connect customer data spread across internal and external systems.
Using current available CRM solutions, companies are handcuffed to their vendors ‘best practice’ processes, preventing them from meeting their customers and agents expectations.
Open and Flexible
Move beyond a ‘ticket’ or a ‘customer’.
Your company is unique.
Kustomer enables you to use out-of-box objects like ‘customers’ and ‘companies’, and customizable attributes like orders, feedback scores, returns, shipping tracking, web event tracking on your shopping cart, or if a customer is a Gold or Platinum frequent flyer.
Search, display on the workplace and report on these objects to give your team the most relevant context for the conversation.
- Custom Objects
- Insights Panel
- Object Reporting
Build a CRM around your business
Customizable attributes like orders, feedback scores, returns, shipping tracking, web event tracking on your shopping cart, or if a customer is a Gold or Platinum frequent flyer. Search, display on the workplace and report on these objects to give your team the most relevant context for the conversation.
Enable a modern digital workplace
Use the Cards Platform to create better content-driven customer experiences, improve interactions between customers and agents and reduce friction between third party tools. Provide useful context with Cards that display past orders or shipping details. Populate a card with shopping card information or event data from your own application. Take it a step further by adding actions to cards so Agents can issue refunds or print shipping labels.
Be proactive with actionable data
With the Kustomer Platform you can segment your Customers, Conversations, and Custom Objects easily. Take contextual data from a Customer and view everyone who’s order hasn’t shipped yet. Be Proactive and segment customers who have purchased in the last 6 months and send them a personalized email message.
Connect all dimensions of your business
Reimagine your business reporting for the digital age. With Kustomer, your business can run seamlessly report across customers, agents, and third party data to better compete in today’s digital-first world. Eliminate cumbersome exports and excel spreadsheets. Create reports that compare Customer Satisfaction to money spent on products or which products create the most inbound support requests. Use any data inside Kustomer to answer important business questions.
- Business Rules
Today's digital business processes, simplified
Across industries, people-first companies understand that releasing agents from the day to day manual routine and repetitive processes of less advanced tools can lead to significant benefits like reducing their frustration, and improving process efficiencies. Create rules to automate tags based on conversation context, or change priorities or assignment new information is made available.
Efficiency that flows across your business processes
The Kustomer Platform enables you to use customizable Workflows as the automation management platform for your entire business, helping information flow seamlessly across every part of your workspace. Make it easier by automating refunds from our workspace into your billing system, or subscribing a customer to a new offering. Take it a step further by using data outside our platform to automate messaging around deliveries and offers.
Built for developers
We believe that the customer support experience begins with people, but the basic foundation is built on scalable code. Kustomer provides you with easy-to-use APIs, Webhooks, SDKs, UI libraries, guides and sample code that make it simple to learn and build with the Platform. Today, you could create new entries on your Customer timelines based on any type of interaction, like a purchases, returns, in app events, and contracts.
Industry-leading reliability, security and compliance
Read New HIPAA Compliance