2026 Fall Quarterly Product Webinar

October 29, 202610:00 AM PT

Fall Feature Lineup: Kustomer Quarterly Product Release Review
When: Thursday, October 29, 10:00 AM PT | 1:00 PM ET

Join us for the Fall 2026 Kustomer Quarterly product webinar. Our team will highlight major enhancements across AI, analytics, communication channels, and the agent experience delivered over the past quarter.

This quarter's lineup exemplifies our vision for an intelligent CX platform centered on three key pillars: an AI-first foundation, proactive automation, and built-in optimization. Here is a look at the biggest product releases we'll highlight in this webinar:

Conversation Intelligence: AI Attributes
AI Attributes turn every conversation into structured, reportable and routable data: a contact reason, a CSAT score, a customer quote, captured automatically instead of tagged by hand. Templates take setup from hours to minutes, so your team spends less time building reports and more time acting on them.

AI QA
AI QA scores every conversation automatically, not a sample, grounded in your own documented policies. It evaluates the full customer experience regardless of whether a rep or AI handled the interaction, so a question like "did we follow our refund policy" has one consistent, defensible answer.

New Kustomer Experience
Our rebuilt agent workspace clears away the clickthrough menus that used to slow your team down, putting everything they need within easy reach. It also brings the account-level context B2B teams depend on into that same workspace: Company Timeline, Insights, and Hierarchy give reps a complete view of the account, not just the person they're talking to.

Slack as a Service Channel
Slack joins our expanding omnichannel platform, meeting customers on the channels they already use. B2B teams have run support through shared Slack Connect channels for years with no visibility into Kustomer; now Slack operates as a first-class channel, with conversations, SLAs, reporting, and Company history working the same way they do for email, chat, and WhatsApp, including automated responses powered by Concierge for Slack.

Plus, more enhancements for Kustomer Concierge and Data Explorer.
Register to see live demos of these features from our product experts!