Customers | Kustomer Success Stories

Bulletproof

Read how Kustomer with Amazon Connect helps Bulletproof achieve a $3 to $4 reduction of cost per contact.

Paddle

It’s smooth sailing for Paddle’s Success Operations team after drastic CSAT and SLA attainment improvements with Kustomer.

The Farmer’s Dog

Kustomer helps their CX team to immerse themselves in each customer’s experience, resulting in more authentic, productive conversations.

HopSkipDrive

See how Kustomer analytics and the omnichannel timeline view is improving team efficiency and making a difference at HopSkipDrive.

Away

Away uses Kustomer’s platform to work more efficiently when tackling the inbox each day by optimizing to each team member’s strengths.

UNTUCKit

Increased visibility and efficiency helped UNTUCKit develop meaningful relationships with their customers, one untucked shirt at a time.

Priority Bicycles

Since switching to Kustomer, Priority Bicycles has increased customer satisfaction by reducing case handling time and improving efficiencies.

Anomalie

Kustomer enables Anomalie stylists to bring all information about their brides into a single view and communicate with them across channels.

Slice

Kustomer gave Slice much needed visibility into their internal processes, and increased each team’s capacity and resolution time.

Bellhops

It wasn’t enough to ‘solve’ a ticket, Bellhops needed agents to have the full context and Kustomer’s timeline made all the difference.

SmugMug

With Kustomer, SmugMug spends less time jumping between systems and more time identifying any potential issues and solving them.

We always prefer our friends do all the talking.