G2500+ Reviews
Kustomer drives the metrics that matter
80%+Improvement in SLAs within the first few months
88%Reduction in customer wait times
99%+CSAT score within 5 months of switching
Why brands choose Kustomer over Intercom
Orchestrate seamless omnichannel experiences
- Conversations on any channelConduct conversations across e-mail, chat, social, SMS, and voice from a single interface.
- Agent visibilityAllow agents to view the entire experience and seamlessly switch between channels to meet customers where they are.
- Leverage customer dataLeverage historical customer data to orchestrate personalized engagement.
One place to manage and activate customer data
- Customer-centric workspaceIngest and merge customer data from all relevant systems into one customer-centric workspace.
- Single customer timelineView the entire customer experience at a glance with a single thread of all customer interactions displayed in an actionable timeline view.
- Centralized platformQuickly find, share, and act on information across the tech stack from a centralized platform.
Meet B2C scale with AI and automation, powered by CRM data
- AI AgentsDeliver frictionless self-service and instant resolution with AI agents that seamlessly integrate with CRM data.
- Agent productivityImprove agent productivity by using machine learning to predict responses and actions.
- Powerful workflowsEliminate the overhead associated with manual triage using AI to detect intent and trigger relevant workflows.
Easy to deploy, customize and maintain
- Configurable integrationsTurnkey tools to set up channels, configure sophisticated business rules and integrate third-party platforms.
- Customer experiencesCreate custom experiences across multiple brands from a single account.
- Easy to useNo dedicated administrator, expensive consultants, or hidden costs.
Orchestrate seamless omnichannel experiences
- Conversations on any channelConduct conversations across e-mail, chat, social, SMS, and voice from a single interface.
- Agent visibilityAllow agents to view the entire experience and seamlessly switch between channels to meet customers where they are.
- Leverage customer dataLeverage historical customer data to orchestrate personalized engagement.
Your ultimate agent companion
KIQ Agent Assist is packed with versatile features to enhance agent productivity
Intercom
vs.Platform
Meets requirements
88%
88%
Voice
89%
79%
Omnichannel
91%
87%
Contextual engagement
91%
89%
Customization
88%
83%
Text Generation
9.2
6.3
Text Summarization
9.2
6.3
Personalization
88%
87%
Knowledge Base
88%
87%
Ticket collaboration
91%
89%
User, role, and access
91%
87%
Customer profiles
89%
79%
“For anyone considering Kustomer, I encourage you to connect with brands like UNTUCKit that use it, and also get to know some of the people at Kustomer. It’s a high-energy company with great people who are invested in your success.”
Mike Vroom
Customer Service Director
Discover how AI + Data + CRM equals customer magic.
Request a demo