Ultimate CX resource hub
Insights, research, and stories from the CX leaders shaping what’s next.
Insights, research, and stories from the CX leaders shaping what’s next.
Kustomer Named a Winner in The 2026 SaaS Awards
Kustomer has been named a winner in the Best SaaS Solution for Sales/Marketing/CRM category at The 2026 SaaS Awards
Press ReleaseKustomer's Humans of CX Awards Honors 30 Leaders, Elevating Human-Centric Customer Service with AI Integration
Kustomer redefines the future of customer experience by recognizing leaders from Everlane, Vuori, Fanatics, Justworks, Grafana, HexClad and more, who empower human agents with AI, establishing a new narrative for the intelligent customer experience market.
Press ReleaseKustomer Continues to Build Its AI Engine Around a Simple Idea: Customer Experience Should Drive Business Outcomes
Kustomer Architect helps CX teams transform reactive support into outcome-driven AI built around retention, loyalty, and revenue growth.
Press ReleaseKustomer Recognized by Business Intelligence Group with 2026 Excellence in Customer Service Awards
Chief Customer Officer Lauren Gold earned recognition as Executive of the Year in the Software category from Business Intelligence Group.
Press ReleaseKustomer Launches Standalone Enterprise AI Platform to Modernize Existing Helpdesks
Kustomer AI is a standalone enterprise AI platform transforming how organizations deploy intelligence across their existing CX systems.
Press ReleaseKustomer Launches AI Setup Assistant to Prevent AI Failures in CX Teams
Announcing Kustomer's AI Setup Assistant - designed to help teams configure AI without guessing or relying on brittle, manual setup.
Press ReleaseBNPL APLAZO Enhances Customer Experience with Kustomer’s AI Platform, Driving a 40% Increase in Customer Satisfaction
Aplazo details improvements to its operational efficiency and 40% improvement in CSAT with Kustomer's AI-powered CX tools.
Press ReleaseKustomer expands post-purchase support capabilities with new Narvar App integration
Kustomer has launched a new Narvar integration that brings real-time order, shipping, and returns data directly into the agent workspace. Support teams can instantly identify customer orders, reduce WISMO and WISMR inquiries, and deliver faster, more accurate resolutions—all within a single unified
Press ReleaseKustomer Launches Data Explorer, the First CX Platform Feature That Lets Leaders Talk to Their Data
Kustomer has introduced Data Explorer, an AI-native reporting experience that lets CX leaders ask questions in natural language and get instant insights, visualizations, and recommended actions powered by unified customer data. The new tool transforms slow, manual reporting into fast, prescriptive i
Press ReleaseKustomer Introduces AI Assistants to Effortlessly Build and Evolve Complex CX Logic
New AI automation and observability assistants give CX teams instant clarity into their workflows and AI behavior– turning complex logic into actionable, explainable insights.
