Real-time intelligence that elevates service rep impact
The AI layer that drives measurable results
increase in average speed to answer
improvement in CSAT
increase in rep productivity
Empower your reps to stop managing tickets and start driving business value
An envoy is a trusted representative dispatched on behalf of another; an expert intermediary. That is the role Envoy plays for human support reps. It works alongside them in real time, surfacing context, recommending next actions, and handling repetitive tasks so they can focus on the work that drives real business outcomes.
Every rep arrives informed
The customer's entire history (purchases, past conversations, loyalty status, open orders) all surfaced before reps type a word. No digging, no guesswork.
Envoy analyzes sentiment, conversation history, and customer behavior to surface key priorities exactly when reps need them.
Whether a conversation starts on chat, email, or phone, every rep sees the complete customer record every time.
AI in the conversation, not in the way
Envoy generates on-brand, accurate responses so reps can review, edit, and send in seconds.
The right knowledge base articles, policies, and answers surfaced without reps needing to search for them.
Deliver follow-up recommendations based on customer context, past resolutions, and business rules.
Automate manual busywork
Envoy writes end-of-conversation summaries automatically so reps don't waste time documenting after interactions.
CRM fields updated, tags applied, and follow-up tasks created without requiring manual entry.
Routine follow-up actions triggered automatically based on conversation outcome.
Effortless control over key CX outcomes
Reps monitor AI-handled conversations in real time, with the ability to intervene, override, or take over at any point without disrupting the customer experience.
Real-time view into resolution rates, CSAT signals, escalation patterns, and other key insights that inform key business outcomes.
Determine exactly where and when human reps take over.
The customer's entire history (purchases, past conversations, loyalty status, open orders) all surfaced before reps type a word. No digging, no guesswork.
Envoy analyzes sentiment, conversation history, and customer behavior to surface key priorities exactly when reps need them.
Whether a conversation starts on chat, email, or phone, every rep sees the complete customer record every time.
"Kustomer Envoy gives our team the tools to reply to customers in a much simpler way. They save time by not having to consult the knowledge base. Now it's all in a chat where they can ask about processes, get suggestions, and even example responses, which makes their work a lot easier."
Maria Jimena Cerda Vizuett
Operations Manager
Scale your team's output without scaling your headcount
Envoy makes every rep more effective, so your team handles more volume, ramps faster, and delivers consistent quality as your business grows.
Ramp new reps in days, not months
Envoy surfaces the right answers immediately, so new hires perform at the level of your most experienced reps from conversation one.
More volume, less burnout
AI handles the repetitive, low-value work so reps spend their energy on conversations that actually need them.
Consistent quality at scale
Every rep has the same context, guidance, and knowledge so quality doesn't degrade as volume grows.
Optimize continuously
Envoy improves automatically from resolution patterns, rep feedback, and performance data, no manual tuning required.
The future of intelligent CX
One unified platform, purpose-built to deliver stellar customer experiences and drive business growth.
Kustomer Architect
The AI that builds and optimizes your CX. Design, deploy, and continuously improve complex customer experiences without engineering dependencies.
Kustomer Envoy
The intelligence layer for your reps. Surfaces full customer context, guides every interaction in real time, and empowers human agents to manage outcomes, not just tickets.
Kustomer Concierge
The customer-facing AI. Autonomously resolves conversations backed by full customer context and seamlessly routes to humans when necessary.