humansof CX Awards
Celebrating the people shaping the future of customer experience.
The Humans of CX Awards by Kustomer honor CX, CS, and support professionals who lead with empathy, drive innovation, and make customers feel valued.
Nominate a Human of CXWhat are the Humans of CX Awards?
The Humans of CX Awards are Kustomer’s recognition program celebrating the people behind exceptional customer experiences. Each edition honors CX, CS, and support professionals who are making a meaningful impact on customers, teams, and the future of the industry.
Whether they’re leading teams, improving operations, or creating standout customer moments, these are the people helping move customer experience forward.
Criteria
Know someone redefining what great customer experience looks like?
Kustomer is looking for people who:
Put customers first
Make customer needs central to every decision.
Build trust
Turn everyday interactions into lasting relationships.
Lead with empathy
Bring clarity, care, and humanity to their work.
Elevate teams
Help others deliver better customer experiences.
Drive innovation
Find new ways to improve how customers are served.
Balance AI and humanity
Show how technology and humanity work together.
What winners receive
Humans of CX Awards honorees receive a package designed to celebrate their work and help them share the recognition with their community.
- Personalized LinkedIn announcement graphic
- Featured profile on Kustomer.com
- Quote card image featuring their CX philosophy
- Invitations to future Kustomer thought leadership opportunities
How it works
Nominations Open
Nominations are always open. Winners are selected in June for summer recognition and in December for winter recognition.
Nomination Review
Submissions are evaluated based on impact, leadership, empathy, and community contribution.
Honoree Announcement
Selected honorees will be announced as part of the next Humans of CX Awards edition.
Winner Celebration
Honorees receive a shareable recognition package and opportunities to participate in future Kustomer community and thought leadership moments.
Summer 2026 Winners
Celebrating the people shaping the future of CX.
Andrew Jobson
Global Head of Customer Service
HexClad
Ben Segal
Director of Customer Support
Cosm
Bob Beltran
Director of Product Support
PetDesk
Caitlin Logan
Vice President of CX
FabFitFun
Caroline Wilson
Director of CX
Carpe
Cate Marques
Chief Experience Officer
Terra Kaffe
Chad Warren
Senior Manager, CX
Vuori
Chris Wilson
Director, Customer Experience Operations
Grafana
Delano Mireles
Senior Director, Support
ShipStation Global
Eric Carlsen
Vice President Digital Customer Care
Campus