Customer Service Reimagined
Real-time, actionable views of customers.
Continuous omnichannel conversations.
Intelligence that automates repetitive, manual tasks.
Kustomer makes personalized, efficient and effortless customer service a reality.Request a Demo
Context for Every Conversation
Accelerate customer conversations and eliminate tedious questions by providing a holistic view of the customer.
Unify customer purchase and activity history from all your systems on the Kustomer timeline, so agents have data-driven, actionable conversations without changing screens.
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“With Kustomer’s open API, ThirdLove integrated our customer service solution with Shopify and Stella Connect to create a single platform for support interactions and brand touchpoints. Now, our Fit Stylists have the holistic view they need to see each customer as a true individual.”
Give your customers and agents the freedom to switch between different channels as needed during a conversation for a true omnichannel experience.
Agents will always have the context to progress conversations forward without customers repeating information whether communicating through email, chat, SMS, voice, Facebook Messenger, and Twitter.
Save time and money by automating even your most complex processes using intelligent customer service software.
Build branchable multi-step workflows and business logic to automate platform actions and agent tasks.
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“Kustomer is the only customer service solution that meets our needs as a global delivery app. Previously, we used three separate applications to support our customers, couriers, and partners. Now, Kustomer lets us manage those relationships in one platform and ensures each conversation is sent to the right agent.”