Customer Service Reimagined
Real-time, actionable views of customers.
Continuous omnichannel conversations.
Intelligence that automates repetitive, manual tasks.
Kustomer makes personalized, efficient and effortless customer service a reality.
Context for Every Conversation
Accelerate customer conversations and eliminate tedious questions by providing a holistic view of the customer.
Unify customer purchase and activity history from all your systems on the Kustomer timeline, so agents have data-driven, actionable conversations without changing screens.
Give your customers and agents the freedom to switch between different channels as needed during a conversation for a true omnichannel experience.
Agents will always have the context to progress conversations forward without customers repeating information whether communicating through email, chat, SMS, voice, Facebook Messenger, and Twitter.
Save time and money by automating even your most complex processes using intelligent customer service software.
Build branchable multi-step workflows and business logic to automate platform actions and agent tasks.