Know Everything About Every Customer
With The Kustomer Platform for Customer Experience, Service and Support
“By switching to Kustomer, we were able to lower our overall service and customer experience costs, while also increasing our team members' productivity. Kustomer aligns with our approach of providing exceptional customer experiences by leveraging their platform to better empower our teams, and in turn, our customers.”Switched from Zendesk
“Our customers interact with us through different ways, and we always want to be there for them. We use Kustomer to empower every rep and manager to be able to have a full view of our customers and therefore provide great personal experiences and interactions.”Switched from Desk.com
“Since switching to Kustomer, our median first reply time has decreased by 25%, even though there has been an increase in inbound volume.”Switched from Zendesk
Senior Manager of Customer Strategy and Operations
“Kustomer helps us truly know our customers, and not just respond to them.”Switched from Desk.com
VP of Operations
“To make it easier for agents to connect with renters, Rent the Runway used Kustomer to automate workflows that used to be manual, so agents can spend more time working with customers and less time inputting data.”Switched from Zendesk
“Kustomer has helped increase the speed in which our customer service team can get back to customers.”Switched from Zendesk
Customer Experience Manager
“We leverage the Kustomer timeline to quickly gain information on purchase history, favorite locations, and previous interactions with our team. Having robust information on each customer’s experience with our product in one place allows us to quickly provide tailored answers.”Switched from Desk.com
Director of Operations
“With Kustomer our team members solve customer issues faster.”Zach Goldstein
By making the customer our platform’s atomic unit, we empower your agents to know everything about every customer. From purchase and engagement history to tracking events and custom objects that fit your business logic, Kustomer organizes all your customer data in one timeline.
Automate your customer experience and support processes by integrating every relevant customer data system and application, lowering the cost and effort of delivering a premium experience. React faster and scale personalization with workflows, allowing for automated outreach and service to every customer—before they come to you.
With all of your data and real-time sentiment in one place, you can proactively engage targeted customer segments. Analyze and monitor your customer’s activity and optimize their buying journeys driven by informed actions by agents, marketing programs, and automation. Empower your agents with true omnichannel communications, ensuring repeat business and increasing lifetime value.