Know Everything About Every Customer

With The Kustomer Platform for Customer Experience, Service and Support

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“By switching to Kustomer, we were able to lower our overall service and customer experience costs, while also increasing our team members' productivity. Kustomer aligns with our approach of providing exceptional customer experiences by leveraging their platform to better empower our teams, and in turn, our customers.”

Switched from Zendesk

Jamie Siminoff
CEO, Founder

“Our customers interact with us through different ways, and we always want to be there for them. We use Kustomer to empower every rep and manager to be able to have a full view of our customers and therefore provide great personal experiences and interactions.”

Switched from Desk.com

Yosef Martin
CEO, Founder

“Since switching to Kustomer, our median first reply time has decreased by 25%, even though there has been an increase in inbound volume.”

Switched from Zendesk

Caroline Dell
Senior Manager of Customer Strategy and Operations

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“Kustomer helps us truly know our customers, and not just respond to them.”

Switched from Desk.com

Ben MacAskill
COO
Ben MacAskill

“To make it easier for agents to connect with renters, Rent the Runway used Kustomer to automate workflows that used to be manual, so agents can spend more time working with customers and less time inputting data.”

Switched from Zendesk

Tyler Nicoll
Product Manager

“Kustomer has helped increase the speed in which our customer service team can get back to customers.”

Switched from Zendesk

Jordan Donati
Customer Experience Manager

“We leverage the Kustomer timeline to quickly gain information on purchase history, favorite locations, and previous interactions with our team. Having robust information on each customer’s experience with our product in one place allows us to quickly provide tailored answers.”

Switched from Desk.com

Ryan Kern
Director of Operations

“With Kustomer our team members solve customer issues faster.”

Zach Goldstein
Product Manager

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