Customer Service Reimagined

Real-time, actionable views of customers.
Continuous omnichannel conversations.
Intelligence that automates repetitive, manual tasks.

Kustomer makes personalized, efficient and effortless customer service a reality.

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Context for Every Conversation

Accelerate customer conversations and eliminate tedious questions by providing a holistic view of the customer.

Unify customer purchase and activity history from all your systems on the Kustomer timeline, so agents have data-driven, actionable conversations without changing screens.

Deliver personalized support with the Kustomer timeline >>

“With Kustomer’s open API, ThirdLove integrated our customer service solution with Shopify and Stella Connect to create a single platform for support interactions and brand touchpoints. Now, our Fit Stylists have the holistic view they need to see each customer as a true individual.”

Laura West Customer Experience & Operations Manager
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One Platform,
Truly Omnichannel

Give your customers and agents the freedom to switch between different channels as needed during a conversation for a true omnichannel experience.

Agents will always have the context to progress conversations forward without customers repeating information whether communicating through email, chat, SMS, voice, Facebook Messenger, and Twitter.

Empower agents with a single, easy-to-use platform >>

Intelligent Automation

Save time and money by automating even your most complex processes using intelligent customer service software.

Build branchable multi-step workflows and business logic to automate platform actions and agent tasks.

Tailor support software to your business without a developer >>

“Kustomer is the only customer service solution that meets our needs as a global delivery app. Previously, we used three separate applications to support our customers, couriers, and partners. Now, Kustomer lets us manage those relationships in one platform and ensures each conversation is sent to the right agent.”

Sergi Mendez Global Head of Live Operations
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Set a New Standard for Customer Support

The future of customer support is here. See how top brands are setting a new standard for customer support with actionable insights and strategies for CX pros.

The Definitive Guide to Scaling Customer Service
Leverage AI for Competitive Customer Service
The Customer Service Retail Report

Deliver effortless, personalized customer service.

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