Retail

Deliver More Than Just a Transaction

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Whether you’re a traditional brick-and-mortar retailer or a new e-commerce entrant, one thing always drives repeat business: a great customer experience. By unifying customer data and tracking interactions, Kustomer gives retailers the power to better understand customers and deliver great experiences wherever customers happen to engage. Plus, you don’t have to sweat the small stuff. Kustomer uses artificial intelligence to automate low level tasks and empower customers to self-serve when appropriate.

Personal Service That Delivers

Retailers need real-time data to deliver better customer experiences that lead to repeat business. Kustomer unifies data from all of your systems to provide a holistic view of the customer journey, so your agents can provide the personalized service your customers demand. No lost context. No need to toggle between systems. Just personalized, instantaneous service at scale.

 

Conversations in Any Location

Digital transformation has changed what it means to be available. Now customers expect to be able to get in touch with you anywhere, at any time. As a truly omnichannel platform, Kustomer ensures that everyone on your team can view customer conversations in real-time and progress conversations forward without having to repeat information. Plus, with proactive outreach, you can send personalized offers and get ahead of issues before they happen. This means happier customers and happier agents.

Build Customer Relationships, Let AI Do the Rest

Customers want to get answers to their questions as quickly as possible, so they can get back to shopping. Kustomer uses intelligence to automate manual tasks and complex business processes, and empowers customers to self-serve when appropriate. As a result, customers speak immediately to the most appropriate person, and your team stays focused on building customer relationships.

Related Resources:

Customer Service Retail Report

Lessons from the Seasonal Rush

UNTUCKit + Kustomer Case Study

Deliver effortless, personalized customer service.

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