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Kustomer for Retail

Automate more, spend less: Retail CX that pays for itself

Cut cost-per-contact, eliminate repetitive volume, and keep retail teams ahead of demand spikes, all without developers or added headcount.
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Trusted by leading retail brands

EverlaneUNTUCKitPriorityHexCladDaily HarvestBulletproof

Built for fast-moving consumer brands where volume, velocity, and CX matter most

Bulletproof reduced cost per contact by $3 - $4 using AI deflection

A dashboard displays two bar graphs with blue and pink bars, a question at the top asking about a refund volume spike, and a section labeled Key Insights below the graphs.

Identify retail CX bottlenecks before they become customer issues

Ask anything and get real-time insights, visualizations, and recommended actions without exporting data or waiting on analysts.

Kustomer AI is built in, not bolted on, acting with full context so humans can step in only when judgment is required.

Spot patterns, like recurring SKU problems or shipping delays, and take action before they generate a surge in tickets.

Flowchart showing a Team Supervisor overseeing a Tracking Specialist and an Order Expert, beside a chat window where an AI Assistant responds to a prompt about creating an AI Agent team for retail order inquiries.

Start simple, scale safely

AI auto-categorization, summaries, and suggested replies across every message, order, event, and touchpoint in one view.

AI confidence-scored answers and workflow actions so agents (human and AI) stay personal, resolve faster and customers never repeat themselves.

Fully automated loyalty-tier routing, AI resolutions and proactive outreach, all with no developer required.

A flowchart shows a Team Supervisor overseeing Tracking Specialist and Order Expert roles, with an adjacent form for creating a refund expert using Kustomer AI for Customer Experience.

Empower your teams with AI built to make every part of CX faster and smarter.

Let AI build workflows unique to your business and customers, faster, smarter, and with less time spent configuring.

Ask questions in plain English and get clear, actionable answers, no dashboards or data teams required.

Draft and update articles in minutes with an AI assistant that keeps content accurate, on-brand, and optimized for both humans and AI.

A customer asks if she can return a jacket. The human agent says the item should be eligible and will confirm with the returns agent. The refund agent confirms eligibility and says a prepaid label is being emailed.

Scale seamlessly for any viral moment

Your agents never guess with full context and AI assistants at their fingertips.

Handle the surge with AI Agents that act, deflecting and resolving on their own.

Ensure scenarios like customs delays, split shipments, SKU substitutions, VIPs and complex issues go to your best agents.

A dashboard displays two bar graphs with blue and pink bars, a question at the top asking about a refund volume spike, and a section labeled Key Insights below the graphs.

Know what's broken

Ask anything and get real-time insights, visualizations, and recommended actions without exporting data or waiting on analysts.

Automate intelligently

Kustomer AI is built in, not bolted on, acting with full context so humans can step in only when judgment is required.

Proactive prevention

Spot patterns, like recurring SKU problems or shipping delays, and take action before they generate a surge in tickets.

Why most AI fails in Retail and why Kustomer doesn’t

Others’ AI

Hallucinating answers
Slowing down in multi-LLM stack
Escalating unnecessarily
Creating extra clean-up work
Kustomer mascot Kusty — a smiley face on a yellow oval

Kustomer’s AI

CRM-native data + omnichannel
A single, governed model
Confidence-based actions
Guardrails, AI assistants, & agents

For leaders, by leaders

CX leaders don’t need more dashboards or bots, they need meaningful automation grounded in real customer context.

Kustomer is purpose-built to ensure AI is trustworthy, transparent, and tied to business outcomes.

See for Yourself
Two people sit together at a desk, smiling and looking at a laptop screen. One is pointing at the screen, and they appear to be enjoying a collaborative discussion in a sunlit, modern office space.

Join top retail brands scaling smarter with Kustomer

Revenue, not just resolution: Daily Harvest grew revenue 10% while doubling agent productivity through unified systems and workflows.

Efficiency, not extra headcount: Everlane achieved 4× more deflections with AI, freeing teams to focus on higher-value customer issues.

Cost savings, not cost centers: Bulletproof reduced cost-per-contact by $3–$4 through AI-powered deflection.

See what smarter retail support looks like

Hexclad increased AOV by $100 by equipping agents with full context

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