Go beyond resolutions. Build relationships.
Every interaction is either building loyalty or losing it. Kustomer gives retail teams the context, AI, and tools to make every customer feel known.
Personalized experiences drive customer loyalty for HexClad
“We chose Kustomer because of what truly sets them apart: their AI helps drive real outcomes like smarter routing, proactive service, and automating repeatable work. Kustomer helps HexClad reduce cost while improving customer loyalty.”
Why Kustomer is different
Other platforms handle tickets. Kustomer builds relationships.
Know every customer so conversations don't start from scratch.
Challenge
Order history. Return status. Loyalty tier. Every prior conversation. Your agents need all of it, instantly, across every channel. Without it, customers repeat themselves. Agents guess. Every interaction starts behind.
How Kustomer solves it
The Kustomer Timeline unifies every touchpoint across Shopify, Loop Returns, AfterShip, Narvar, TikTok Shop, and more into one view, before your agent types a word. Full context. Every channel. One place.
Scale your team's impact, so surges don't slow your best reps down.
Challenge
Seasonal surges, viral moments, and BFCM hit without warning. Teams stretched thin spend the peak handling routine requests. The high-value conversations — VIP shoppers, complex returns, win-back opportunities — wait or get dropped.
How Kustomer solves it
AI Agents handle the routine. Human agents handle the rest. Skills-based routing gets every conversation to the right resource immediately. Simple to AI. Complex to human. New and seasonal reps are effective from day one.
Support that contributes to growth, not just reduce cost.
Challenge
CX leaders are accountable for retention and CLV, but most platforms can't connect support interactions to revenue. Proving the ROI of your team, identifying at-risk customers before they churn, and triggering win-back campaigns requires data that lives across five different tools.
How Kustomer solves it
Data Explorer answers operational questions in plain language, no analyst required. CRM-style profiles and proactive outreach tools turn your support team into a retention engine. Track agent-generated AOV, spot at-risk customers, and see what's driving contact volume in real time.
Challenge
Order history. Return status. Loyalty tier. Every prior conversation. Your agents need all of it, instantly, across every channel. Without it, customers repeat themselves. Agents guess. Every interaction starts behind.
How Kustomer solves it
The Kustomer Timeline unifies every touchpoint across Shopify, Loop Returns, AfterShip, Narvar, TikTok Shop, and more into one view, before your agent types a word. Full context. Every channel. One place.
Experience an intelligent CX platform built for delivering business outcomes
