Personal Service That Delivers
Retailers need real-time data to deliver better customer experiences that lead to repeat business. Kustomer unifies data from all of your systems to provide a holistic view of the customer journey, so your agents can provide the personalized service your customers demand. No lost context. No need to toggle between systems. Just personalized, instantaneous service at scale.
Conversations in Any Location
Digital transformation has changed what it means to be available. Now customers expect to be able to get in touch with you anywhere, at any time. As a truly omnichannel platform, Kustomer ensures that everyone on your team can view customer conversations in real-time and progress conversations forward without having to repeat information. Plus, with proactive outreach, you can send personalized offers and get ahead of issues before they happen. This means happier customers and happier agents.
Build Customer Relationships, Let AI Do the Rest
Customers want to get answers to their questions as quickly as possible, so they can get back to shopping. Kustomer uses intelligence to automate manual tasks and complex business processes, and empowers customers to self-serve when appropriate. As a result, customers speak immediately to the most appropriate person, and your team stays focused on building customer relationships.