Meet Customers Where
Give consumers the flexibility to reach out anywhere, anytime, on any channel, and they’ll never look back. Deliver seamless support across email, chat, social, SMS, and voice from a single interface.
- Deliver concierge level support to digital shoppers using AI-powered chat for websites and mobile apps
- Build relationships and strengthen loyalty with real-time engagement with followers, buyers, and influencers across Instagram, Facebook, Twitter, and WhatsApp
- Support email, SMS and voice without switching platforms, and drive faster resolution at scale
Deliver a Connected Experience Across All Touchpoints
When it comes to building customer loyalty, every interaction matters. Stand out from competitors by delivering contextualized and personal experiences at every touchpoint.
- View the entire customer experience at a glance with a single thread of all customer interactions displayed in an actionable timeline view
- Seamlessly switch between channels without losing context or switching platforms
- Merge customer data across multiple systems and channels into one customer-centric workspace
Fuel Efficiency with AI and Chatbots
A quick resolution is everything. Reduce response times, maximize team efficiency and meet demand at scale with powerful automations and AI.
- Automate routine workflows and instantly resolve inquiries using chatbots powered by machine learning and customer data
- Leverage AI and advanced workflows to tailor experiences based on your customers’ history, preferences, context, intent and more
- Improve agent productivity by using machine learning to predict responses and actions
Implement a Proactive Support System
Prevent churn and boost customer loyalty with proactive engagement and support
- Boost conversion by proactively engaging shoppers with targeted messages based on customer data, the web page they are on, time on website and more
- Increase engagement and seamlessly bring users back into a conversation with in-app and push notifications
- Track and mitigate emerging issues with real-time insights and reports