CX at the AI Inflection Point


On-demand

Customer experience has evolved into one of the most strategically important functions in business, where time and intelligence now define every interaction.

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Customer experience has evolved into one of the most strategically important functions in business, where time and intelligence now define every interaction.

Join us for this virtual event exploring the AI inflection point for customer experience, including a first look at something new from Kustomer that helps teams introduce intelligence into CX without disrupting the systems they already rely on.

Hear from executive leaders, including Kustomer CEO, Brad Birnbaum, and see a live demo where we'll cover how AI can reduce cognitive load, eliminate lag, and help CX teams move faster and more safely, right where work happens today.

In this session, you'll learn:

  • Why CX has become a time and cognitive-load problem, and why legacy approaches are breaking down
  • What's changed in AI adoption that makes progress possible now
  • What to look for in next-generation CX AI

If you're responsible for providing better customer experiences, modernizing CX, supporting agents at scale, or navigating AI adoption without disruption, this is one announcement you won't want to miss!

Speakers

Maria Cerda

Maria Cerda

Non Live Support Manager

Aplazo

LinkedIn
Chad Warren

Chad Warren

Sr. Mngr Customer Service

Vuori

LinkedIn
Tonya Coker

Tonya Coker

COO

Outplex

LinkedIn
Brad Birnbaum

Brad Birnbaum

CEO

Kustomer

LinkedIn
Anna Fisher

Anna Fisher

CMO

Kustomer

LinkedIn
Lauren Gold

Lauren Gold

CCO

Kustomer

LinkedIn
Jillian Zatta

Jillian Zatta

Growth AI Architect

Kustomer

LinkedIn

Agenda

The AI Inflection Point for Customer Experience

Anna Fisher, CMO

AI Where You Are: Intelligence Without Disruption & Live Demo

Brad Birnbaum, CEO & Jillian Zatta, Growth AI Architect

Customer Panel: What Changes When AI Actually Works for CX Teams

Lauren Gold, CCO

The Opportunity Ahead for CX Leaders

Lauren Gold, CCO

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