Deliver patient-centered care
Kustomer helps health and wellness brands win on personalized patient experience leading to positive patient outcomes.
4.5 rating500+ reviews
Why Kustomer is different
Kustomer is built for care, not cases.
End the cycle of repeat contacts that erode member trust.
Challenge
When a call ends without a complete answer, members don't stop needing help — they call back, escalate, or leave a review. In health and wellness, repeat contact isn't just an inefficiency. It's a signal that trust is eroding.
How Kustomer solves it
The Kustomer Timeline consolidates every interaction — care touchpoints, billing history, support conversations, and outreach records — into a single view. Your care team arrives at every conversation with the full context they need to resolve it completely, so members don’t have to come back.
Grow capacity without growing headcount.
Challenge
Appointment reminders, prescription status checks, refund requests, membership questions — the majority of inbound contacts follow predictable patterns. Routing all of them to your care team is a structural problem, not a staffing one.
How Kustomer solves it
Kustomer AI Agents handle routine member inquiries across chat, email, and SMS without human intervention. Complex or sensitive cases route instantly to the right care team member. Your capacity grows without your headcount budget needing to match.
Turn support interactions into retention moments.
Challenge
In health and wellness, the support touchpoint and the care touchpoint are often the same moment. A check-in after a missed appointment. A nudge toward a preventative step. A personalized message after a billing issue resolves. Most platforms let those moments pass.
How Kustomer solves it
Kustomer unifies member interaction history and care data so your team can reach out proactively — at the right moment, with the right message. Identify members who need attention before a problem becomes a cancellation.
Challenge
When a call ends without a complete answer, members don't stop needing help — they call back, escalate, or leave a review. In health and wellness, repeat contact isn't just an inefficiency. It's a signal that trust is eroding.
How Kustomer solves it
The Kustomer Timeline consolidates every interaction — care touchpoints, billing history, support conversations, and outreach records — into a single view. Your care team arrives at every conversation with the full context they need to resolve it completely, so members don’t have to come back.
Kustomer compliance
PHI-safe data handling
Role-based access controls and field-level encryption keep protected health information protected — without limiting agent productivity.
Audit-ready interaction logs
Every conversation, action, and data access is logged and retrievable. Compliance reviews don’t require custom engineering or one-off data exports.
Data processing agreements
Kustomer has negotiated DPAs with healthcare organizations before. Your procurement and legal process moves faster as a result.
Experience an intelligent CX platform built for delivering business outcomes
