AI-driven customer service built for precision and clarity at scale
Autonomous service that drives measurable results
of chat conversations fully automated
improvement in CSAT
increase in inbound inquiries converted to revenue
Better customer experiences.
Real business outcomes.
A concierge's job is to attend to guests' needs with complete knowledge and full attentiveness. That is the role Concierge plays for customers: it operates from the complete customer record, resolving interactions autonomously across every channel.
AI that understands every customer, instantly
Concierge works from the complete customer timeline: purchase history, past conversations, loyalty status, and more to handle every interaction with precision.
Understand what customers need and map them to the right resolution path, without making them wait or repeat themselves.
Operate consistently across chat, email, SMS, WhatsApp, and voice, with the same context-rich experience regardless of where the conversation starts.
Resolve autonomously, route intelligently, improve continuously
Concierge is built to handle routine and complex requests without escalation, so customers don't spend time waiting in a queue.
When Concierge does route to a human, it doesn't just transfer a ticket. It hands off actionable context so that human agents arrive informed.
Define what success looks like (CSAT, retention, loyalty, revenue) and fine-tune Concierge to improve against those metrics over time. Every conversation becomes actionable data.
Keep full control to scale automation confidently
Define exactly where Concierge acts autonomously and where it defers. You set the parameters and Concierge operates within them.
Gain full visibility into every AI interaction to understand decision-making and step in when necessary.
Test AI accuracy and resolution quality before any workflow goes live and keep measuring after it goes live.
Concierge works from the complete customer timeline: purchase history, past conversations, loyalty status, and more to handle every interaction with precision.
Understand what customers need and map them to the right resolution path, without making them wait or repeat themselves.
Operate consistently across chat, email, SMS, WhatsApp, and voice, with the same context-rich experience regardless of where the conversation starts.
5.0 rating|from 500+ G2 reviewsReal outcomes from teams using Kustomer today
So far, 70% of all conversations coming into chat are fully automated using Kustomer's AI.
Kustomer gives us the confidence to scale with AI without sacrificing speed, accuracy, or the customer experience.
AI you can trust
Kustomer ensures every decision is explainable, auditable, and aligned with your brand.
Combine control with intelligence
Balance speed with accuracy by configuring AI to match each use case. Use deterministic AI for guaranteed outcomes, and probabilistic AI for complex scenarios that need contextual understanding.
Never wonder why AI made a decision
Best-in-class observability shows you the reasoning, procedures used, and step-by-step logic behind every AI action, with recommendations from our Observability Assistant.
Scale automation without losing trust
Start with high control and low autonomy, then progressively expand AI capabilities as your team validates performance, moving from AI assistance to autonomous execution at your own pace.
Deploy AI with confidence with AI Evaluations
Automatically evaluate every AI interaction for accuracy, tone, and compliance, testing hundreds of conversations at once to ensure consistent performance.
Set escalation controls with AI Guardrails
Guardrails, failsafes, and escalation controls let you set thresholds and route high-risk conversations to a human when needed.
Combine control with intelligence
Balance speed with accuracy by configuring AI to match each use case. Use deterministic AI for guaranteed outcomes, and probabilistic AI for complex scenarios that need contextual understanding.
Never wonder why AI made a decision
Best-in-class observability shows you the reasoning, procedures used, and step-by-step logic behind every AI action, with recommendations from our Observability Assistant.
Scale automation without losing trust
Start with high control and low autonomy, then progressively expand AI capabilities as your team validates performance, moving from AI assistance to autonomous execution at your own pace.
Deploy AI with confidence with AI Evaluations
Automatically evaluate every AI interaction for accuracy, tone, and compliance, testing hundreds of conversations at once to ensure consistent performance.
Set escalation controls with AI Guardrails
Guardrails, failsafes, and escalation controls let you set thresholds and route high-risk conversations to a human when needed.
The future of intelligent CX
One unified platform, purpose-built to deliver stellar customer experiences and drive business growth.
Kustomer Architect
The AI that builds and optimizes your CX. Design, deploy, and continuously improve complex customer experiences without engineering dependencies.
Kustomer Envoy
The intelligence layer for your reps. Surfaces full customer context, guides every interaction in real time, and empowers human agents to manage outcomes, not just tickets.
Kustomer Concierge
The customer-facing AI. Autonomously resolves conversations backed by full customer context and seamlessly routes to humans when necessary.