The all-in-one, AI-powered customer service platform
Seat-based pricing
Conversation-based pricing
For growing teams
Enterprise
$89
per seat/month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
Get DemoKey features include:
For larger teams
Ultimate
$139
per seat/month
Unleash CX transformation for larger teams—
drive big results with ease
Get DemoEvery Enterprise feature, plus:
Improve your customer experience with AI Add-ons
AI Add-on
AI Agents for Customers
Optimize self-service with AI Agents for Customers—
starting at $0.60 per engaged conversation.
AI Add-on
AI Agents for Reps
A breakthrough AI copilot increasing agent efficiency
by 65% starting at $40 per user/month.
For growing teams
Enterprise
$0.35
per conversation
Cost-efficient CX for growing teams—optimize
spend while maintaining top-tier support
Get DemoKey features include:
For larger teams
Ultimate
$0.50
per conversation
Unleash CX transformation—drive bigger impact
with smarter, more efficient conversations
Get DemoEvery Enterprise feature, plus:
Improve your customer experience with AI Add-ons
AI Add-on
AI Agents for Customers
Optimize self-service with AI Agents for Customers—
starting at $0.60 per engaged conversation.
AI Add-on
AI Agents for Reps
A breakthrough AI copilot increasing agent efficiency
by 65% starting at $0.15 per conversation.
Every plan includes platform, agent productivity, omnichannel capabilities and support
For email, whatsapp, SMS, and Voice, pricing is pay-as-you-go
Compare featuresSeat-based
Enterprise
$89 per seat/month
Ultimate
$139 per seat/month
Conversation-based
Enterprise
$0.35 per conversation/month
Ultimate
$0.50 per conversation/month
Agent Productivity
Conversation & Task Routing
Custom Insights Panel
SLA Management
Workflow & Automation
Business Rules & Customer Workflows**
100
200
# of Outbound Webhooks
2
5
# of Inbound Webhooks
10
20
Skills-Based Routing
Knowledge Base
Internal & Public KB Articles
Portal
AI Agents for Customers
Agent Assist
AI Agents Across AI Teams
100
1,000
AI Profiles
AI Prompt Automation Builder
External sources for AI
AI-Generated Insights
Add-On
AI Agents for Customers
$0.60 / engaged conversation
$0.60 / engaged conversation
AI Agents for Reps
usage based
$0.15 / conversation
$0.15 / conversation
AI Agents for Reps
seat based
$40 per user / month
$40 per user / month
HIPAA Compliance
usage based
$0.10 / conversation
$0.10 / conversation
HIPAA Compliance
seat based
$25 per user / month
$25 per user / month
Implementation*
$
$
Kinesis
$
Communication Channels
Omnichannel Messaging
(chat, email, text & voice*)
Facebook
25 Pages
50 Pages
Instagram
25 Accounts
50 Accounts
WhatsApp Business Accounts
3 Accounts
5 Accounts
Platform
Custom Objects & Tasks
5M
100M
Custom Attributes
(per Klass)
250
500
API Rate Limit
1,000 RPM
2,000 RPM
Integrations
Brands
25
300
Languages***
20
All
Reporting & Analytics
Conversation & Customer Reports
Team Pulse - Real Time Supervision
Security
Data Masking (Beta)
Google & Microsoft Authentication
Custom Permission Sets
10 sets
20 sets
SAML Single Sign-on
$
SCIM
Support
99.9% product uptime W/ SLA credits
Customer Success Manager
*Some configuration may require a statement of work and an implementation fee
**The availability of support channels may vary depending on the current state of your system's initial setup. Learn more about support availability here
***Offered languages may be subject to limitations. See all offered languages here.
To see a full list of features and historic plans, click here
Join the elite league of businesses who put their trust in Kustomer
FAQs
Conversation-based pricing includes a base price per conversation, with optional AI and other add-ons available for an additional per-conversation fee.
Seats are unlimited, so your entire team can collaborate without extra costs.
For customers opting for seat-based pricing, the total cost is calculated as: Seats + AI Add-ons + (Optional) Premier Support or Implementation Plans
Both Enterprise and Ultimate packages include Basic Support at no additional cost.
Yes! Our Ultimate Bundle offers an all-inclusive option, combining our AI and key features for a single per-conversation price—giving you the full power of Kustomer. Seats remain unlimited.
Yes. For customers looking for a complete solution—including our platform and AI add-ons—we offer "all-inclusive" bundles at competitive rates:
- Enterprise Bundle: $129 per user/month
- Ultimate Bundle: $179 per user/month
These bundles provide a seamless, fully integrated experience at a discounted price.
We offer three AI add-ons to enhance your customer experience and team efficiency:
- AI Agents for Customers – $0.60 per engaged conversation
- AI Agents for Reps – $40 per user/month or $0.15 per conversation
- AI Agents for Leaders – Coming soon
- Premier Support is our highest-tier support package, designed to help you maximize your CX operations with expert guidance, proactive solutions, and a dedicated team committed to your success.
- Contact your CSM to learn more!
For seat-based pricing, AI Agents for Customers follow conversation-based pricing, with a usage fee per engaged conversation.
For conversation-based pricing, all add-ons are charged on a per-conversation basis.
The only other usage-based charges apply to channel usage, including:
- SMS
- Voice