The all-in-one, AI-powered customer service platform

For growing teams
Enterprise
$89
per seat/month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
Get Demo
Key features include:
Omni-Channel Conversational Timeline
Tasks and Automations
Queue Based Routing
Standard and Customer Reports
Workflow Automation Builder
Chat
AI Agents Available
For larger teams
Ultimate
$139
per seat/month
Unleash CX transformation for larger teams—
drive big results with ease
Get Demo
Every Enterprise feature, plus:
Skills-Based Routing
Real-Time Pulse Dashboard
Expanded Workflow Capacity
Multi-Brand Capacity at Scale
Upgraded Security
Expanded Storage Limits

Improve your customer experience
with AI Add-ons

AI Add-on
AI Agents for Customers

Optimize self-service with AI Agents for Customers—

starting at $0.60 per engaged conversation.

Talk to SalesKey features
Specialized expertise
Human-in-the-loop
Omnichannel
AI Profiles
Reporting & Observability
3rd party data access
AI Add-on
AI Agents for Reps

A breakthrough AI copilot increasing agent efficiency 

by 30% starting at $40 per user/month.

Talk to SalesKey features
Copilot
Suggested Responses
Omnichannel
2-way translations
Handoff and close summaries
Search summaries
For growing teams
Enterprise
$0.35
per conversation
Cost-efficient CX for growing teams—optimize
spend while maintaining top-tier support
Get Demo
Key features include:
Conversational Timeline
Tasks and Automations
Data & File Storage
Standard and Custom Reports
Omnichannel capabilities
For larger teams
Ultimate
$0.50
per conversation
Unleash CX transformation—drive bigger impact
with smarter, more efficient conversations
Get Demo
Every Enterprise feature, plus:
Skills-Based Routing
Extra Data & File Storage capacity
Real-Time Pulse Dashboard
SCIM
SAML SSO
Kinesis

Improve your customer experience
with AI Add-ons

AI Add-on
AI Agents for Customers

Optimize self-service with AI Agents for Customers—

starting at $0.60 per engaged conversation.

Talk to SalesKey features
Specialized expertise
Human-in-the-loop
Omnichannel
AI Profiles
Reporting & Observability
3rd party data access
AI Add-on
AI Agents for Reps

A breakthrough AI copilot increasing agent efficiency 

by 30% starting at $0.15 per conversation.

Talk to SalesKey features
Copilot (coming soon)
Suggested Responses
Omnichannel
2-way translations
Handoff and close summaries
Search summaries

Every plan includes platform, agent productivity, omnichannel capabilities and support

For email, whatsapp, SMS, and Voice, pricing is pay-as-you-go

Compare features

Seat-based

Enterprise

$89 per seat/month

Ultimate

$139 per seat/month

Conversation-based

Enterprise

$0.35 per conversation/month

Ultimate

$0.50 per conversation/month

Agent Productivity
Conversation & Task Routing
3 queues per team
10 queues per team
Custom Insights Panel


SLA Management


Workflow & Automation
Business Rules & Customer Workflows**
100
200
# of Outbound Webhooks
2
5
# of Inbound Webhooks
10
20
Skills-Based Routing

Knowledge Base
Internal & Public KB Articles
Portal
AI Add-ons
AI Agents for Customers
$0.60 / engaged conversation
$0.60 / engaged conversation
AI Agents for Reps
$40 per users / month
$40 per users / month
Agent Assist
AI Agents Across AI Teams
100
1,000
AI Profiles
AI Prompt Automation Builder
External Sources for AI
AI-Generated Insights
Communication Channels
Omnichannel Messaging

(chat, email, text & voice*)

Facebook
25 Pages
50 Pages
Instagram
25 Accounts
50 Accounts
WhatsApp Business Accounts
3 Accounts
5 Accounts
Platform
Custom Objects & Tasks
5M
100M
Custom Attributes

(per Klass)

250
500
API Rate Limit
1,000 RPM
2,000 RPM
Integrations
Brands
25
300
Languages***
20
All
Reporting & Analytics
Conversation & Customer Reports
Team Pulse - Real Time Supervision
Security
Data Masking (Beta)


Google & Microsoft Authentication


Custom Permission Sets
10 sets
20 sets
SAML Single Sign-on
$

SCIM


Support
99.9% Product Uptime W/ SLA Credits


Customer Success Manager


Other Add-Ons
HIPAA Compliance
$25 per user / month
$25 per user / month
Implementation*
$
$
Kinesis
$

*Some configuration may require a statement of work and an implementation fee

**The availability of support channels may vary depending on the current state of your system's initial setup. Learn more about support availability here

***Offered languages may be subject to limitations. See all offered languages here.


To see a full list of features and historic plans, click here

Join the elite league of businesses who put their trust in Kustomer

FAQs

For customers opting for seat-based pricing, the total cost is calculated as: Seats + AI Add-ons + (Optional) Premier Support or Implementation Plans
Both Enterprise and Ultimate packages include Basic Support at no additional cost.
Yes. For customers looking for a complete solution—including our platform and AI add-ons—we offer "all-inclusive" bundles at competitive rates:
  • Enterprise Bundle: $129 per user/month
  • Ultimate Bundle: $179 per user/month
These bundles provide a seamless, fully integrated experience at a discounted price.

We offer three AI add-ons to enhance your customer experience and team efficiency:
  • AI Agents for Customers – $0.60 per engaged conversation
  • AI Agents for Reps – $40 per user/month
  • AI Agents for Leaders – Coming soon
  • Premier Support is our highest-tier support package, designed to help you maximize your CX operations with expert guidance, proactive solutions, and a dedicated team committed to your success.
  • Contact your CSM to learn more!
For seat-based pricing, AI Agents for Customers follow conversation-based pricing, with a usage fee per engaged conversation.
For conversation-based pricing, all add-ons are charged on a per-conversation basis.

The only other usage-based charges apply to channel usage, including:

  • WhatsApp
  • Email
  • SMS
  • Voice
Conversation-based pricing offers an all-inclusive option, combining our AI and key features for a single per-conversation price—giving you the full power of Kustomer.
Seats are unlimited, so your entire team can collaborate without extra costs.
Additional add-ons are available at a per conversation price.

Transform your service with AI Agents. Get started now!

Request Demo
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