Pricing Plans
Get a next-generation customer service solution at an incredible value
Enterprise.
Track, prioritize, and engage with customers on every channel.
What you get:
- Email, Chat, SMS, Social, Self-service
- Voice Provider Integrations
- Proactive Service
- Actionable Integrations
- Multi-step, Branchable Workflow Engine
- Custom Reporting
- Multilingual Support
- AI-Based Sentiment
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Ultimate.
Manage high engagement traffic, collaboration, single sign-on and sandbox access.
What you get:
- Everything in enterprise, plus…
- Enhanced Routing
- Real-time Dashboards
- Live Agent Auditing
- Unlimited Collaboration Users
- Sandbox Access
- Extended API Rate Limit
- SAML Single Sign-On
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* All pricing plans are for a one-year contract. 8 Seats minimum.
Access these extra capabilities to enhance your Kustomer experience.
Amazon Connect
Integrate Amazon Connect to tailor IVR trees using all of your customer data and deliver a truly personalized voice experience as part of the omnichannel Kustomer timeline view.
Amazon Kinesis
Stream all of your Kustomer data in real time to your specified destination or data warehouse to enable analytics with your other business intelligence tools.
HIPAA Compliance
Meet your HIPAA obligations with our Business Associate Agreement (BAA) available for execution by customers and appropriate security configuration options in our products.
Snowflake
Snowflake users can connect to the Kustomer Snowflake data warehouse for real-time access and analysis of their Kustomer data.
Frequently asked questions
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How do I get started?
Our Sales team will help you pick a plan that is right for you. Chat with us or contact us.
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How long are your contracts? Can I change plans?
Plans are annual. We will work with you on a payment plan if needed.
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Is my business data private and safe?
Yes. Customer security and privacy is a core value at Kustomer, and our team has extensive experience building secure applications. We combine enterprise-grade security features with comprehensive audits of our applications, systems, and networks to ensure customer and business data is always protected. See how we protect your business and your customers here.
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Does Kustomer integrate with other applications?
Absolutely. We have native and partner integrations with a wide range of partners including Amazon Connect, Shopify, Talkdesk, Piesync, Aircall, Segment, Mixpanel, Slack, Twilio, and more.
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How many seats do I need to buy?
Our pricing plans are for a minimum of 8 seats. Most of our customers grow with us quickly and find it most cost effective.
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Is your pricing all inclusive? Are there any add-on fees?
Our pricing is all inclusive with a few add-on packages for complex organizations and needs. Most of our customers do not require the add on features because everything they need is already included. You may, however, want to pick your implementation and support packages.
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What discounts are available?
We offer a discounted price for subscriptions billed annually. The prices shown on this page reflect this annual discount. Your plan pricing may change if you choose non-annual payment terms.
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Will my pricing increase if I add additional agents?
No. You can add as many team members as you want and your pricing per agent will stay the same.