Simple, clear pricing that supports your team as it grows
per user per month
- Omnichannel Support Platform
- Email, Chat, Social, Self-service
- Voice and text Integrations
- Proactive Service
- Actionable Integrations
- Branched Workflow Engine
- Custom Reporting
- Multilingual Support
- AI-Based Sentiment
per user per month
- Enterprise Routing
- Real-time Dashboards
- Live Agent Auditing
- Unlimited Collaboration Users
- Sandbox Access
- Extended API Rate Limit
- SMS/MMS Toll-Free Numbers
- SAML Single Sign-On
All pricing plans are for a one-year contract or more.
Explore All Features
Our scalable, powerful platform connects and integrates all of your customer data.
Create omnichannel customer conversations in the customer's channel of choice.
Custom objects improve context by relating your data to customer conversations.
API Rate Limit
Number of API transactions per minute in your Kustomer site.
3rd Party Integrations
Install apps from our directory or integrate a wide range of apps.
Integrate custom applications by building your own integrations on the Kustomer Platform.
Store, surface and query tracking events from your website.
Advanced Object Properties
Store data the way you want to store it in JSON.
Automatic Language Detection
Global language support for easy language detection, responses, and more.
Workflow & Automation
Increase team efficiency by automating common multi-step tasks.
Select common workflow templates to get started immediately.
Number of active workflows.
Time-Based and Scheduled Workflows
Take action using a time-delayed trigger or call other workflows.
Use multiple steps to transform or update customers, conversations, or external systems.
Use branching workflow logic to model multiple scenarios in a single workflow.
Create workflows to reference from other workflows and form reusable logic blocks.
External REST API Calls
Communicate with REST-compliant APIs, extending Kustomer to almost any system.
Easily create visual workflow diagrams connecting to Kustomer events or other systems.
Review workflow events and data to debug and confirm workflow operation.
Inbound Webhook Trigger
Take action when an external system calls a custom webhook to trigger a workflow.
Form and Email Hooks
Use inbound form requests or emails to trigger a workflow.
Enable your support team to be efficient, accurate, and fast.
Inline Macro Shortcuts
Use custom saved responses including text, customer data, or links.
Split and Merge Conversations
Move and merge conversations.
View and edit customer records with team members; collaborate in private notes.
Snooze conversations until the customer responds or schedule a reminder to follow-up.
Identify customer segments based on properties, channels, or object values.
Group agents by department or capability to serve customers more effectively.
Assign multiple conversations at once or message a group of customers.
Cross Object Search
Segment or escalate customers using customer, conversation, or object attributes.
Analyze customer conversations to automatically identify happy or sad customers.
Custom Context Cards
Highlight relevant data from external systems and take action without leaving Kustomer.
Add free internal users to view customer information and add notes to conversations.
1 per paid seat
Route cross-channel conversations to agents, according to their work capacity, assigned queue, and status.
Assign multiple queues per team for maximal routing flexibility.
Ensuring conversation fields are completed before marking the conversation done.
Custom Sub Statuses
Add custom reasons as team members mark conversations open, snoozed, and done.
Indicate the hours your business is open and exclude non-business hours from reporting.
Create and enforce custom service level agreements on conversations.
Receive and respond to customers on their channel of choice.
Omnichannel In Same Conversation
Use multiple channels in the same conversation.
Use your own email address or start instantly with a Kustomer provided address.
Embed Chat in your site or app and give your customers an instant contact method.
Customize the chat icon, logo, and custom CSS of your Kustomer chat.
Chat - iOS SDK
iOS SDK chat enables your team to offer chat and Knowledgebase within your mobile app.
Chat - Android SDK
Android SDK chat enables your team to offer chat and Knowledgebase within your mobile app.
Chat - Conversational Assistant
Automate common questions. Answer questions asynchronously and automatically route questions to the proper team.
Chat - Operational Hours
Specify the operating hours your business is available for advanced chat availability, reporting, and segmentation.
Chat - Deflection
Set proper expectations for your customers with estimated reply times and channel deflection.
Chat - Proactive Chat
Push chat messages to customers based on their website activity.
Chat - Multilingual
Localization support for in-app and Web Chat.
Connect your Facebook pages to support your customers who use Messenger.
Twitter DM and Public Mentions
Connect your Twitter handles to support your customers through Twitter DM and public mentions.
Text - Use Your Own Number
Use existing text numbers or port your number into a 3rd party provider.
Text - MMS
Send and receive images in text messages in Kustomer.
Text - Choose a Kustomer-Provided Number
Select a new text number that fits your business location needs.
Text - Toll Free Number for SMS/MMS
Select a toll-free text number that fits your business needs.
Voice - Basic Integration
Make calls, handle voicemail, and take notes using one of our 3rd party phone partners.
Voice - Native Integration*
Native dialer in the agent workspace and integration with Kustomer router and database.
Voice - Advanced Integration
Basic voice features plus authentication and customer prompts to take pictures or video.
Reporting and Analytics
Understand customer behavior and team performance.
Analyze team and user performance for response, resolution, and handle time.
Search and View Customer Data
Rich filtering and view of different customer, conversation, and object attributes.
Identify and track trends and common issues about your customer conversations.
Object & Event Analysis
Enable deeper insights into your customer activity or format data for export using our API.
Data Retention For Reporting
Historical data accessible by plan (additional data available as you change plans).
Build advanced reports leveraging the unique metrics that drive your business.
Segmentation by Sentiment
Ability to segment by sentiment changes of a specific product, geo, data range to drive actions for a group of customers.
Real Time Event Stream
Send a data stream of real time events to your data warehouse for advanced analysis.
Data Warehouse Integration
Use Kustomer data with a cloud-based data warehouse.
Team Pulse - Real Time User Supervision
Monitor your team in real-time, includes online status, activity, and Autopilot usage.
Helpful customer service from our deeply experienced team.
Email support during business hours.
Chat support during business hours.
99.9% Uptime SLA
Our platform is scalable and reliable - we stand behind our performance.
Help Center Documentation
Product and Best Practices Webinars
Support advanced custom configurations faster than any other provider.
1 Hour Service Level Objective
Gain enhanced levels of response time.
Ensure that your team never misses a conversation or forgets a customer.
Browser-based notifications alert you when a customer asks a question.
If you're not available, receive notifications through email.
Notify a slack channel or a dedicated room with custom information from Kustomer.
Create SEO-optimized articles branded like your web site to serve customers.
Deliver articles using your custom subdomain with styling to match your website.
Create knowledgebase articles in multiple languages with tracking for out of date versions.
Protect your important customer data with enterprise grade security.
Allow your team to login with one click using your Google domain.
Digitally Signed Emails
Prevent email fraud with digitally signed and secured email for custom domains.
Admins can permanently redact sensitive customer information.
SAML Single Sign-On
Manage signing in to Kustomer via your SAML 2.0 provider.
How do I get started?
Our Sales team will help you pick a plan that is right for you. They can be reached at (212) 497-1188 or email@example.com.
Does Kustomer integrate with other applications?
Yes. We integrate with a wide range of partners including Shopify, Talkdesk, Piesync, Aircall, Segment, Mixpanel, Slack, Twilio, and more.
Is my business data private and safe?
Yes. Customer security and privacy is a core value at Kustomer, and our team has extensive experience building secure applications.
How many seats do I need to buy?
The prices above refer to companies with a minimum of 10 seats. If you have more than 5 seats, please contact us at firstname.lastname@example.org.
More questions about how Kustomer works?
Chat with us in the bottom right or call us at (212) 497-1188.
All of Your Customer Data in One Place