Pricing Plans

Get a next-generation customer service solution at an incredible value.

Enterprise

Track, prioritize, and engage with customers on every channel.

$89

per month / per user

What You Get:

    • Email, Chat, SMS, Social, WhatsApp, Self-service
    • Voice Provider Integration
    • Proactive Service
    • Actionable Integrations
    • Business Process Automation via our Workflow Engine
    • Standard and Custom Reporting
    • Multilingual Support
    • Satisfaction Measurement and Reporting
    • 3000 Knowledge Base Deflections & Fully-Automated Conversations Per Org Per Year
    • Language Detection: 5 Languages
    • Sentiment Analysis

Ultimate

Manage high engagement traffic, collaboration, single sign-on and sandbox access.

$139

per month / per user

What You Get:

    • Everything in enterprise, plus…
    • Enhanced Routing
    • Real-time Dashboards
    • Live Agent Auditing
    • Unlimited Collaboration Users
    • Sandbox Access
    • Extended API Rate Limit
    • SAML Single Sign-On
    • Set Allowed IP Ranges

* All pricing plans include one year contracts, annual payments and an 8 seat minimum.

Add AI for Customer Service with Kustomer IQ

Learn More about Kustomer IQ.

KIQ for Self-Service

Reduce contact rate at scale with intelligent self-service and end-to-end automation.

Value-based

per fully-automated conversation

What You Get:

    • Knowledge Base Deflections Across Chat, Email and Form
    • Chatbots For Web and Mobile Chat
    • Chatbots for Facebook Messenger, SMS & WhatsApp (Coming Soon)

KIQ for
Agents

Supercharge your support team by eliminating manual triage and automating routine workflows.

$20

per month / per user

What You Get:

    • Conversation Classification:
      1 Model
    • Unlimited Agent Suggestions
    • Unlimited Language Detection

Extend Your Capabilities With These Add-Ons

Enhanced CRM

Customize exactly what users can see and do in Kustomer to ensure your data is secure.

Learn More

Available with: Enterprise and Ultimate

API Limit Increase

Increase your API transactions per minute by 1000 RPM.

Starting at

$25

per month / per user

Available with: Enterprise and Ultimate

SAML Single Sign-On

Sign in to Kustomer via your SAML 2.0 provider.

Add to Enterprise Package for

$10

per month / per user

Available with: Enterprise

Flexible Seating

Add more seat licenses when you need them during busy periods.

Dedicated Enterprise Environment

Ensure topline reliability with your service environment and resources in isolation.

Conversation Classification

Create additional classification models to automate conversation triage and initiate support workflows.

Each additional model at

$10

per month / per user

Available with: Enterprise and Ultimate

Integrate Powerful Tools for Maximum Control

Voice

We integrate with leading voice providers. Implementation fees are included in your contract.

Data Warehousing

Connect Kustomer to your preferred data warehouse to store app events for analysis.

Business Intelligence

Compare and analyze your team’s data with company-wide insights.

FAQs

Our Sales team will help you pick a plan that is right for you. Chat with us or contact us.

Plans are annual. We will work with you on a payment plan if needed.

Yes. Customer security and privacy is a core value at Kustomer, and our team has extensive experience building secure applications. We combine enterprise-grade security features with comprehensive audits of our applications, systems, and networks to ensure customer and business data is always protected. See how we protect your business and your customers here.

Absolutely. We have native and partner integrations with a wide range of partners including Amazon Connect, Shopify, Talkdesk, Piesync, Aircall, Segment, Mixpanel, Slack, Twilio, and more. Learn more about our integrations here.

Our pricing plans are for a minimum of 8 seats. Most of our customers grow with us quickly and find it most cost effective.

Our pricing is all inclusive with a few add-on packages for complex organizations and needs. Most of our customers do not require the add on features because everything they need is already included. You may, however, want to pick your implementation and support packages.

We offer a discounted price for subscriptions billed annually. The prices shown on this page reflect this annual discount. Your plan pricing may change if you choose non-annual payment terms.

No. You can add as many team members as you want and your pricing per agent will stay the same.

A FAC is a unique session within the chat, email, or form functionality that does not require an agent intervention because a Kustomer chatbot engaged with the end-customer.