Everything you need to deliver great experiences

Enterprise
$89
per seat/month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
Get Demo
Key features include:
Conversational Timeline
Tasks and Automations
Data & File Storage
Standard and Custom Reports
Omnichannel capabilities
Ultimate
$139
per seat/month
Unleash CX transformation for larger teams—
drive big results with ease
Get Demo
All Enterprise features, plus:
Skills-Based Routing
Extra Data & File Storage capacity
Real-Time Pulse Dashboard
SCIM
SAML SSO
AI Add-ons
AI Agents for Customers
$0.60
per engaged conversation*

Respond to your customers with instant, human-like support with a team of advanced AI Agents

Talk to Sales
AI Agents for Reps
$40
per user/month*

Empower your reps to efficiently handle customer inquires with advanced AI Agents

Talk to Sales
*Starting rate
Enterprise
$0.35
per conversation
Cost-efficient CX for growing teams—optimize
spend while maintaining top-tier support
Get Demo
All Enterprise features
Conversational Timeline
Tasks and Automations
Data & File Storage
Standard and Custom Reports
Omnichannel capabilities
Ultimate
$0.50
per conversation
Unleash CX transformation—drive bigger impact
with smarter, more efficient conversations
Get Demo
All Enterprise features
Skills-Based Routing
Extra Data & File Storage capacity
Real-Time Pulse Dashboard
SCIM
SAML SSO
Kinesis
AI Add-ons
AI Agents for Customers
$60
per engaged conversation*
Optimize self-service with AI Agents for Customers —
starting at $0.60 per engaged conversation.
Talk to Sales
AI Agents for Reps
$40
per user/month*
A breakthrough AI copilot increasing agent efficiency by 65% starting at $40 per user/month.
Talk to Sales
*Starting rate

Platform, productivity, and omnichannel support—
every plan, no exceptions

For email, whatsapp, SMS, and Voice, pricing is pay-as-you-go

Compare features

Seat-based

Enterprise

$89 per seat/month

Ultimate

$139 per seat/month

Conversation-based

Enterprise

$0.35 per conversation/month

Ultimate

$0.50 per conversation/month

Agent Productivity
Conversation & Task Routing
3 queues per team
10 queues per team
Custom Insights Pane


SLA Management


Workflow & Automation
Business Rules & Customer Workflows**
100
200
# of Outbound Webhooks
2
5
# of Inbound Webhooks
10
20
Knowledge Base
Internal & Public KB Articles
Portal
AI Add-ons
AI Agents for Customers
$0.60 / engaged conversation
$0.60 / engaged conversation
AI Agents for Reps
$40 per users / month
$40 per users / month
Agent Assist


AI Agents Across AI Teams
100
1,000
AI Profiles


AI Prompt Automation Builder


External Sources for AI


AI-Generated Insights


Communication Channels
Omnichannel Messaging

(chat, email, text, & voice*)

Facebook
25 pages
50 pages
Instagram
25 accounts
50 accounts
WhatsApp Business Accounts
3 accounts
5 accounts
Platform
Custom Objects & Tasks
5M
100M
Custom Attributes

(per Klass)

250
500
API Rate Limit
1,000 RPM
2,000 RPM
Integrations


Brands
25
300
Languages***
20
All
Reporting & Analytics
Conversation & Customer Reports


Team Pulse - Real Time Supervision


Security
Data Masking (Beta)


Google & Microsoft Authentication


Custom Permission Sets
10 sets
20 sets
SAML Single Sign-on
$

SCIM


Support
99.9% Product Uptime w / SLA Credits


Customer Success Manager


Other Add-Ons
HIPAA Compliance
$25 per user / month
$25 per user / month
Implementation*
$
$
Kinesis
$
$

*Some configuration may require a statement of work and an implementation fee

**The availability of support channels may vary depending on the current state of your system's initial setup. Learn more about support availability here

***Offered languages may be subject to limitations. See all offered languages here.

To see a full list of features and historic plans, click here

Empowering innovators and industry trailblazers

FAQs

For customers opting for seat-based pricing, the total cost is calculated as: Seats + AI Add-ons + (Optional) Premier Support or Implementation Plans
Both Enterprise and Ultimate packages include Basic Support at no additional cost.
Yes. For customers looking for a complete solution—including our platform and AI add-ons—we offer "all-inclusive" bundles at competitive rates:
  • Enterprise Bundle: $129 per user/month
  • Ultimate Bundle: $179 per user/month
These bundles provide a seamless, fully integrated experience at a discounted price.

We offer three AI add-ons to enhance your customer experience and team efficiency:
  • AI Agents for Customers – $0.60 per engaged conversation
  • AI Agents for Reps – $40 per user/month
  • AI Agents for Leaders – Coming soon
  • Premier Support is our highest-tier support package, designed to help you maximize your CX operations with expert guidance, proactive solutions, and a dedicated team committed to your success.
  • Contact your CSM to learn more!
For seat-based pricing, AI Agents for Customers follow conversation-based pricing, with a usage fee per engaged conversation.
For conversation-based pricing, all add-ons are charged on a per-conversation basis.

The only other usage-based charges apply to channel usage, including:

  • WhatsApp
  • Email
  • SMS
  • Voice
Conversation-based pricing offers an all-inclusive option, combining our AI and key features for a single per-conversation price—giving you the full power of Kustomer.
Seats are unlimited, so your entire team can collaborate without extra costs.
Additional add-ons are available at a per conversation price.

Discover the results you can achieve with Kustomer.

Request  demo
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