Everything you need to deliver great experiences
AI Add-ons
AI Agents for Customers
$0.60
per engaged conversation*
Respond to your customers with instant, human-like support with a team of advanced AI Agents
AI Agents for Reps
$40
per user/month*
Empower your reps to efficiently handle customer inquires with advanced AI Agents
*Starting rate
AI Add-ons
AI Agents for Customers
$60
per engaged conversation*
Optimize self-service with AI Agents for Customers —
starting at $0.60 per engaged conversation.
Talk to SalesAI Agents for Reps
$40
per user/month*
A breakthrough AI copilot increasing agent efficiency by 65% starting at $40 per user/month.
Talk to Sales*Starting rate
Platform, productivity, and omnichannel support— every plan, no exceptions
For email, whatsapp, SMS, and Voice, pricing is pay-as-you-go
Compare featuresSeat-based
Enterprise
$89 per seat/month
Ultimate
$139 per seat/month
Conversation-based
Enterprise
$0.35 per conversation/month
Ultimate
$0.50 per conversation/month
Agent Productivity
Conversation & Task Routing
3 queues per team
10 queues per team
Custom Insights Pane
SLA Management
Workflow & Automation
Business Rules & Customer Workflows**
100
200
# of Outbound Webhooks
2
5
# of Inbound Webhooks
10
20
Knowledge Base
Internal & Public KB Articles
Portal
AI Add-ons
AI Agents for Customers
$0.60 / engaged conversation
$0.60 / engaged conversation
AI Agents for Reps
$40 per users / month
$40 per users / month
Agent Assist
AI Agents Across AI Teams
100
1,000
AI Profiles
AI Prompt Automation Builder
External Sources for AI
AI-Generated Insights
Communication Channels
Omnichannel Messaging
(chat, email, text, & voice*)
Facebook
25 pages
50 pages
Instagram
25 accounts
50 accounts
WhatsApp Business Accounts
3 accounts
5 accounts
Platform
Custom Objects & Tasks
5M
100M
Custom Attributes
(per Klass)
250
500
API Rate Limit
1,000 RPM
2,000 RPM
Integrations
Brands
25
300
Languages***
20
All
Reporting & Analytics
Conversation & Customer Reports
Team Pulse - Real Time Supervision
Security
Data Masking (Beta)
Google & Microsoft Authentication
Custom Permission Sets
10 sets
20 sets
SAML Single Sign-on
$
SCIM
Support
99.9% Product Uptime w / SLA Credits
Customer Success Manager
Other Add-Ons
HIPAA Compliance
$25 per user / month
$25 per user / month
Implementation*
$
$
Kinesis
$
$
*Some configuration may require a statement of work and an implementation fee
**The availability of support channels may vary depending on the current state of your system's initial setup. Learn more about support availability here
***Offered languages may be subject to limitations. See all offered languages here.
To see a full list of features and historic plans, click here
Empowering innovators and industry trailblazers
FAQs
For customers opting for seat-based pricing, the total cost is calculated as: Seats + AI Add-ons + (Optional) Premier Support or Implementation Plans
Both Enterprise and Ultimate packages include Basic Support at no additional cost.
Yes. For customers looking for a complete solution—including our platform and AI add-ons—we offer "all-inclusive" bundles at competitive rates:
- Enterprise Bundle: $129 per user/month
- Ultimate Bundle: $179 per user/month
These bundles provide a seamless, fully integrated experience at a discounted price.
We offer three AI add-ons to enhance your customer experience and team efficiency:
- AI Agents for Customers – $0.60 per engaged conversation
- AI Agents for Reps – $40 per user/month
- AI Agents for Leaders – Coming soon
- Premier Support is our highest-tier support package, designed to help you maximize your CX operations with expert guidance, proactive solutions, and a dedicated team committed to your success.
- Contact your CSM to learn more!
For seat-based pricing, AI Agents for Customers follow conversation-based pricing, with a usage fee per engaged conversation.
For conversation-based pricing, all add-ons are charged on a per-conversation basis.
The only other usage-based charges apply to channel usage, including:
- SMS
- Voice
Conversation-based pricing offers an all-inclusive option, combining our AI and key features for a single per-conversation price—giving you the full power of Kustomer.
Seats are unlimited, so your entire team can collaborate without extra costs.
Additional add-ons are available at a per conversation price.