Resource Library
All the information you need to upgrade your customer service
Guides, eBooks and Reports
From Transactional to Conversational Support
2021 Post-COVID CX Prep Guide
What Consumers Expect From CX
How to Get a 360-Degree
Customer View
Holiday Prep Guide for Customer Support
The Efficiency Mandate in Customer Service
How the Global Pandemic Affects CX Organizations
Special Report: Customer Contact Vision for 2025
The Definitive Guide to Scaling Customer Service
Leverage AI for Customer Service
Buyer’s Guide to Finding the Right CX Solution
How Retailers Handled the 2019 Seasonal Rush
The Customer Service Retail Report
Delivering True Omnichannel Support
Brands Doing Customer Service Right
Marketplace Guide to Customer Service
The Guide to Achieving Customer-First Service
12 Reasons to Upgrade Your Support Software
3 Ways to Deliver Personalized Support
Infographics
Conversational vs. Transactional Support
5 Predictions for CX in 2021
Create an A+ Remote Environment for Students
Research: What Modern Consumers Expect
5 Steps To Achieve A 360-Degree Customer View
Move From Outdated to Modern Customer Service
Create Memorable Holiday Experiences
How CX Orgs Are Tackling the Efficiency Mandate
Fill Out the Ultimate CX Checklist
Why Self-Service Should Be Top of Mind
How COVID-19 Is Affecting CX Organizations
Remote Work Best Practice Checklist
3 Brands That Scaled Customer Service
4 Secrets to Success from DTC Brands
Learnings from the Holiday Shopping Season
3 Steps to Personalize Customer Service
AI Shapes the Future of Customer Service
4 Ways to Operationalize Omnichannel Support
Preparing for Automation in Customer Service
5 Characteristics of Modern Customer Service
Tenants of Stellar Support Organizations
Kustomer’s Journey to Transform CX
Retail Customer Service Expectations
Videos
Measure the Success of Your CX Software
Kustomer Spotlight at NRF 2020
Psychology of Personalized Service
3 Benefits of Omnichannel Support
The Contact Center of the Future
How Kustomer Enables Exceptional CX
Product Video: The Kustomer Timeline
Product Video: True Omnichannel
Webinars
What Consumers Expect in Modern CX
Why Modern CX Leaders Made the Switch
The Science of Strong Relationships
How CX Organizations Tackle Efficiency
Be More Efficient and Effective with AI
Solve 40% of Customer Inquiries with Kustomer IQ
Keeping Up with the Speed of Change
How the Pandemic Affects Customer Service
Perfect the Customer Service Journey with AI
Manage Your Business During a Global Pandemic
CX Lessons You Can Learn From DTC Brands
What Consumers Expect from Retail Brands
Right Tech Can Level Up Customer Service
Scaling Customer Service with AI
Lessons from the 2019 Peak Retail Season
High Value Customer Experiences in Beauty
How AI and Automation Are Changing CX
AI Trends for Competitive Customer Service
How Customer Service Metrics Impact Success
Customer Service Reimagined
Improve Your Agent and Customer Experience
Kustomer + Amazon Connect
Importance of Personalizing Service
Whitepapers
Direct-to-Consumer Experience Secrets
How New Beauty Brands Disrupt the Industry