Resource Library

All the information you need to upgrade your customer service

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Guides, eBooks and Reports

How Retailers Handled the 2019 Seasonal Rush

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Leverage AI for Competitive Customer Service

The Customer Service Retail Report

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Buyer’s Guide to Finding the Right CX Solution

Brands Doing Customer Service Right

Marketplace Guide to Exceptional Customer Service

Delivering True Omnichannel Support

The Guide to Achieving Customer-First Service

3 Ways to Deliver Personalized Support

12 Reasons to Upgrade Your Support Software

Infographics

Learnings from the Holiday Shopping Season

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5 Characteristics of a Modern Customer Service Solution

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Retail Customer Service Expectations

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3 Steps to Personalize Customer Service

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Preparing for Automation in Customer Service

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Tenants of Stellar Support Organizations

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4 Ways to Operationalize Omnichannel Support

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Kustomer’s Journey to Transform Customer Service

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Videos

How Kustomer Enables Exceptional Customer Service

3 Benefits of Omnichannel Support

Webinars

Lessons from the 2019 Peak Retail Season

How Customer Service Metrics Impact Business Success

What Consumers Expect from Retail Brands

AI Trends for Competitive Customer Service

Importance of Personalizing Your Customer Service

Customer Service Reimagined: The Future of Support

Create Personalized DTC Experiences

How Kustomer + Amazon Connect Streamline Support

How to Improve Your Agent & Customer Experience

The Nightmare Before Kustomer: CX Horror Stories

The Truth About Bots & Intelligent Automation

Bring Luxury to the Digital Experience

Whitepapers

NGCX Report: Millennials as Customers

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From Transactional Service to Conversational Support

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The Key to Closing the CX Expectations Gap

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Uncover Direct-to-Consumer Experience Secrets

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CCW Report: The State of Customer Experience for B2C

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How New Beauty Brands Disrupt the Industry

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Customers are More than Support Tickets

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The Future of Retail: Digital First, Store Next

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