Resource Library

All the information you need to upgrade your customer service

 

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Guides, eBooks and Reports

The Definitive Guide to Scaling Customer Service Featured

The Definitive Guide to Scaling Customer Service

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Leverage AI for Competitive Customer Service

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The Customer Service Retail Report

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Buyer’s Guide to Finding the Right CX Solution

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How Retailers Handled the 2019 Seasonal Rush

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Marketplace Guide to Exceptional Customer Service

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Delivering True Omnichannel Support

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Brands Doing Customer Service Right

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3 Ways to Deliver Personalized Support

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The Guide to Achieving Customer-First Service

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12 Reasons to Upgrade Your Support Software

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Infographics

Remote Work Best Practices Featured

Remote Work Best Practice Checklist

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Brands That Successfully Scaled Their Customer Service Infographic Featured

3 Brands That Successfully Scaled Their Customer Service

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Infographic: 4 Secrets to Success from DTC Brands Featured

4 Secrets to Success from DTC Brands

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Retail Customer Service Results Featured

Learnings from the Holiday Shopping Season

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3 Steps to Personalize Customer Service

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How AI is Shaping the Future of Customer Service Featured

How AI is Shaping the Future of Customer Service

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4 Ways to Operationalize Omnichannel Support

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Preparing for Automation in Customer Service

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5 Characteristics of a Modern Customer Service Solution

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Tenants of Stellar Support Organizations

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Kustomer’s Journey to Transform Customer Service

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Retail Customer Service Expectations

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Videos

5 Steps to Measure the Success of Your CX Software Featured

5 Steps to Measure the Success of Your CX Software

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Kustomer at NRF 2020 Featured

Kustomer: Solution Spotlight at NRF 2020

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Psychology of Personalized Customer Service Video

Psychology of Personalized Customer Service

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Omnichannel Featured Video

3 Benefits of Omnichannel Support

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Contact Center of the Future Featured

The Contact Center of the Future

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How Kustomer Enables Exceptional Customer Service

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Webinars

How to Manage Your Business During a Global Pandemic Featured

How to Manage Your Business During a Global Pandemic

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CX Lessons You Can Learn From DTC Brands During COVID-19 Featured

CX Lessons CX Lessons You Can Learn From DTC Brands

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Scaling Customer Service With the Help of AI Featured

Scaling Customer Service With
the Help of AI

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What Consumers Expect from Retail Brands

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How The Right Tech Can Level Up Your Customer Service

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How AI and Automation Are Changing Customer Service

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Lessons from the 2019 Peak Retail Season

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High Value Customer Experiences Featured

Deliver High Value Customer Experiences in Modern Beauty

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Customer Service Reimagined: The Future of Support

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AI Trends for Competitive Customer Service

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How Customer Service Metrics Impact Business Success

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Importance of Personalizing Your Customer Service

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How to Improve Your Agent & Customer Experience

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How Kustomer + Amazon Connect Streamline Support

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Bring Luxury to the Digital Experience

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The Nightmare Before Kustomer: CX Horror Stories

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The Truth About Bots & Intelligent Automation

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Create Personalized DTC Experiences

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Whitepapers

NGCX Report: Millennials as Customers

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From Transactional Service to Conversational Support

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The Key to Closing the CX Expectations Gap

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Uncover Direct-to-Consumer Experience Secrets

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CCW Report: The State of Customer Experience for B2C

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How New Beauty Brands Disrupt the Industry

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Customers are More than Support Tickets

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The Future of Retail: Digital First, Store Next

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