Resource Library

All the information you need to upgrade your customer service

Guides, eBooks and Reports

From Transactional to Conversational Support

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2021 Post-COVID CX Prep Guide

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What Consumers Expect From CX

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How to Get a 360-Degree
Customer View

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Holiday Prep Guide for Customer Support

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The Efficiency Mandate in Customer Service

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How the Global Pandemic Affects CX Organizations

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Special Report: Customer Contact Vision for 2025

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The Definitive Guide to Scaling Customer Service

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Leverage AI for Customer Service

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Buyer’s Guide to Finding the Right CX Solution

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How Retailers Handled the 2019 Seasonal Rush

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The Customer Service Retail Report

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Delivering True Omnichannel Support

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Brands Doing Customer Service Right

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Marketplace Guide to Customer Service

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The Guide to Achieving Customer-First Service

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12 Reasons to Upgrade Your Support Software

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3 Ways to Deliver Personalized Support

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Infographics

Conversational vs. Transactional Support

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5 Predictions for CX in 2021

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Create an A+ Remote Environment for Students

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Research: What Modern Consumers Expect

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5 Steps To Achieve A 360-Degree Customer View

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Move From Outdated to Modern Customer Service

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Create Memorable Holiday Experiences

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How CX Orgs Are Tackling the Efficiency Mandate

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Fill Out the Ultimate CX Checklist

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Why Self-Service Should Be Top of Mind

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How COVID-19 Is Affecting CX Organizations

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Remote Work Best Practice Checklist

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3 Brands That Scaled Customer Service

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4 Secrets to Success from DTC Brands

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Learnings from the Holiday Shopping Season

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3 Steps to Personalize Customer Service

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AI Shapes the Future of Customer Service

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4 Ways to Operationalize Omnichannel Support

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Preparing for Automation in Customer Service

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5 Characteristics of Modern Customer Service

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Tenants of Stellar Support Organizations

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Kustomer’s Journey to Transform CX

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Retail Customer Service Expectations

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Videos

Measure the Success of Your CX Software

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Kustomer Spotlight at NRF 2020

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Psychology of Personalized Service

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3 Benefits of Omnichannel Support

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The Contact Center of the Future

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How Kustomer Enables Exceptional CX

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Product Video: The Kustomer Timeline

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Product Video: True Omnichannel

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Webinars

What Consumers Expect in Modern CX

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Why Modern CX Leaders Made the Switch

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The Science of Strong Relationships

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How CX Organizations Tackle Efficiency

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Be More Efficient and Effective with AI

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Solve 40% of Customer Inquiries with Kustomer IQ

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Keeping Up with the Speed of Change

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How the Pandemic Affects Customer Service

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Perfect the Customer Service Journey with AI

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Manage Your Business During a Global Pandemic

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CX Lessons You Can Learn From DTC Brands

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What Consumers Expect from Retail Brands

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Right Tech Can Level Up Customer Service

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Scaling Customer Service with AI

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Lessons from the 2019 Peak Retail Season

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High Value Customer Experiences in Beauty

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How AI and Automation Are Changing CX

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AI Trends for Competitive Customer Service

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How Customer Service Metrics Impact Success

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Customer Service Reimagined

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Improve Your Agent and Customer Experience

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Kustomer + Amazon Connect

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Importance of Personalizing Service

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Whitepapers

Direct-to-Consumer Experience Secrets

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How New Beauty Brands Disrupt the Industry

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Deliver effortless, personalized customer service.

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