Resource Library

All the information you need to upgrade your customer service

View Guides, eBooks & Reports View Infographics View VideosView Webinars View Whitepapers

Guides, eBooks and Reports

The Definitive Guide to Scaling Customer Service

Leverage AI for Competitive Customer Service

The Customer Service Retail Report

Download Report

Buyer’s Guide to Finding the Right CX Solution

How Retailers Handled the 2019 Seasonal Rush

Download Report

Marketplace Guide to Exceptional Customer Service

Delivering True Omnichannel Support

Brands Doing Customer Service Right

3 Ways to Deliver Personalized Support

The Guide to Achieving Customer-First Service

12 Reasons to Upgrade Your Support Software

Infographics

Remote Work Best Practice Checklist

View Infographic

3 Brands That Successfully Scaled Their Customer Service

View Infographic

4 Secrets to Success from DTC Brands

View Infographic

Learnings from the Holiday Shopping Season

View Infographic

3 Steps to Personalize Customer Service

View Infographic

How AI is Shaping the Future of Customer Service

View Infographic

4 Ways to Operationalize Omnichannel Support

View Infographic

Preparing for Automation in Customer Service

View Infographic

5 Characteristics of a Modern Customer Service Solution

View Infographic

Tenants of Stellar Support Organizations

View Infographic

Kustomer’s Journey to Transform Customer Service

View Infographic

Retail Customer Service Expectations

View Infographic

Videos

5 Steps to Measure the Success of Your CX Software

Kustomer: Solution Spotlight at NRF 2020

Psychology of Personalized Customer Service

3 Benefits of Omnichannel Support

The Contact Center of the Future

How Kustomer Enables Exceptional Customer Service

Webinars

How to Manage Your Business During a Global Pandemic

CX Lessons CX Lessons You Can Learn From DTC Brands

Scaling Customer Service With
the Help of AI

What Consumers Expect from Retail Brands

How The Right Tech Can Level Up Your Customer Service

How AI and Automation Are Changing Customer Service

Lessons from the 2019 Peak Retail Season

Deliver High Value Customer Experiences in Modern Beauty

Customer Service Reimagined: The Future of Support

AI Trends for Competitive Customer Service

How Customer Service Metrics Impact Business Success

Importance of Personalizing Your Customer Service

How to Improve Your Agent & Customer Experience

How Kustomer + Amazon Connect Streamline Support

Bring Luxury to the Digital Experience

The Nightmare Before Kustomer: CX Horror Stories

The Truth About Bots & Intelligent Automation

Create Personalized DTC Experiences

Whitepapers

NGCX Report: Millennials as Customers

Download Whitepaper

From Transactional Service to Conversational Support

Download Whitepaper

The Key to Closing the CX Expectations Gap

Download Whitepaper

Uncover Direct-to-Consumer Experience Secrets

Download Whitepaper

CCW Report: The State of Customer Experience for B2C

Download Whitepaper

How New Beauty Brands Disrupt the Industry

Download Whitepaper

Customers are More than Support Tickets

Download Whitepaper

The Future of Retail: Digital First, Store Next

Download Whitepaper

Deliver effortless, personalized customer service.

Request Live Demo View Demo Videos