How CX Teams Are Adding AI Without Starting Over

On-demand

Every CX leader has heard the mandate: go do AI.

But the teams seeing real results aren't chasing massive transformations - they're solving real problems, one building block at a time.

Join us for a candid look at what AI adoption actually looks like when it's driven by outcomes, not hype.

Uman Chan shares how The Vitamin Shoppe incrementally built a unified, omnichannel customer data foundation across digital and physical retail — delivering ROI at every stage — while Sam breaks down the patterns that separate teams that stall from teams that break through.

In this session, you'll learn:

Why the cost of not acting - technical debt, team burnout, competitive drift - is the real risk CX leaders should be quantifying
How to build a unified customer data layer that powers proactive, personalized service across every channel
What deterministic workflows are and why they're the bridge between AI skepticism and AI confidence
A practical framework for incremental AI deployment that delivers measurable ROI at each milestone