Ultimate CX resource hub
Insights, research, and stories from the CX leaders shaping what’s next.
Insights, research, and stories from the CX leaders shaping what’s next.
2026 Fall Quarterly Product Webinar
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ROI of CX Virtual Summit
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Know How Every Agent Is Actually Performing, Human and AI
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Turn Every Conversation Into Data You Can Actually Use: Introducing Conversation Intelligence
Read MoreKustomer Unveils Conversation Intelligence and AI QA, Giving CX Leaders Greater Visibility Into Their Conversations
New AI capabilities address the critical gap in CX by transforming previously unmeasured customer conversations into structured, actionable insights, redefining CX measurement and operational efficiency.
“Kustomer was the perfect mix of being resilient for scale and built for the needs of a modern service team.”
Introducing Conversation Intelligence & AI QA: The Next Step in Unifying Customer Data
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What's New in Kustomer: Fall Updates That Give You Clarity, Control and Time Back
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From First Text to Lifetime Customer: How Attentive + Kustomer Turn BFCM Shoppers Into Repeat Buyers
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Better Customer Context, Better AI: Rethinking CX Automation: A Conversation with Ipsy's TJ Stein
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Behind the Message: Why Todd's "360 Profile" Is Everything Wrong With Customer Data
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Foundation First: How KOHO Turned AI Into Measurable ROI
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Behind the Message: Todd's Upsell Pitch Forgot to Ask What Jenny Actually Wanted
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7 AI Workflow Ideas for Reducing Customer Support Costs and Overhead
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Incremental Intelligence: How The Vitamin Shoppe Scales AI Without Starting Over
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How Bad Customer Experiences Affect AI Sentiment
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“Our rapid expansion was a strong signal of momentum, but it also tripled the volume of work for our support team. We were already at capacity, and…”
Why "Just Adding AI" Isn't Enough for Today’s CX Teams
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Behind the Message: Todd's Jog Isn't a Retention Strategy. It's a Symptom.
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Scaling CX Without Losing the Customer Experience: A Conversation with 32 Degrees' Jennifer Villalba
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