The Kustomer Blog

Opinions, Interviews, Trends and Everything Customer Experience

Topic
Chatbots vs. Humans: The State of Conversational Commerce in 2022
CX

Chatbots vs. Humans: The State of Conversational Commerce in 2022

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Celebrating the Winners of the Inaugural Kusty Awards
CX

Celebrating the Winners of the Inaugural Kusty Awards

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Woman looking at her phone reading updated notifications on different platforms for an updated prescription.
CX

Why Knowing the History of Your Customer Is the Key to Success

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Common Causes of CX Burnout & 7 Tips for Agent Self-Care
CX

Common Causes of CX Burnout & 7 Tips for Agent Self-Care

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Automate Even More Conversations With Kustomer’s New Chatbot Features Featured
Product Updates

Automate Even More Conversations With Kustomer’s New Chatbot Features

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Happy customer service agent delivering an answer using AI
CX

Hybrid Customer Service: Creating a Great Experience for Customers and Agents

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Woman happy with customer experience shopping online in her kitchen.
CX

Elevating the Customer Experience for Brand Longevity

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Tis the Season: How Kustomer Is Preparing for the Holiday Rush Featured
Kustomer

Tis the Season: How Kustomer Is Preparing for the Holiday Rush

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Kustomer Now 2021
Best Practices

Key Takeaways From Kustomer NOW 2021

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Man working on his laptop and collaborating with team
CX

Multichannel Support Is Not Omnichannel Support. Here’s Why.

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Kustomer Unveils New Omnichannel Chatbot Capabilities To Help Businesses Serve Customers Faster at Scale Featured
News

Kustomer Unveils New Omnichannel Chatbot Capabilities To Help Businesses Serve Customers Faster at Scale

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Woman laying down on her couch browses on her mobile phone.
Best Practices

Top 5 Ways to Deliver Better Brand and CX Interactions

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