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See how Vitamin Shoppe modernized AI across its existing stack without a full platform rebuild, in this practical framework for CX and digital leaders who want to move now, not later.
Most CX and digital teams treat AI adoption as an all-or-nothing decision: rebuild the platform, or fall behind. That framing is exactly what stalls progress. This guide draws on a conversation with Uman Chan, Principal Director, Customer Experience Technology at Vitamin Shoppe, who modernized CX architecture and rolled out AI one piece at a time, without ever ripping out what already worked. You will walk away with a practical framework for orchestrating AI across the systems you already have.
"The biggest and most valuable transformation is in people's mindset. When you give people that space, the innovation that comes out is tremendous."
Uman Chan
Principal Director, Customer Experience Technology, Vitamin Shoppe
