Kustomer Named a Winner in The 2026 SaaS Awards

International Software-as-a-Service Awards Program Announces its Winners

New York, New York – August 11, 2026 – Kustomer, the AI-native customer experience platform, has been named a winner at The 2026 SaaS Awards in the Best SaaS Solution for Sales / Marketing / CRM category.

Operated by global cloud computing awards body The Cloud Awards, The SaaS Awards' judges have completed their final round of evaluation, resulting in winners being selected in each category.

Celebrating a decade of distinguishing software excellence since its launch in 2016, The SaaS Awards recognizes outstanding levels of innovation and excellence in the software-as-a-service industry - from business process improvement solutions to cutting-edge uses of AI, and both niche and generalized services. The program received entries from organizations of all sizes from across the globe and Kustomer is among the organizations selected as winners.

James Williams, CEO of The Cloud Awards, said: "Marking 10 years of evaluating the best in software, this year's SaaS Awards winners have demonstrated what true excellence looks like in a hyper-competitive market. Technology buyers today demand unshakeable reliability, proven ROI, and seamless execution and Kustomer has set the standard. Kustomer has demonstrated a clear commitment to innovation and excellence and is a deserving winner of Best SaaS Solution for Sales / Marketing / CRM," he said. "The team and I offer our congratulations, and we look forward to seeing how Kustomer builds on this success in the months and years to come."

Brad Birnbaum, CEO and Co-Founder of Kustomer, said: "A complete view of the customer is so crucial to providing a great customer experience, and to AI that actually works, but most platforms weren't built to reflect that. Kustomer was, thanks to a decision we made a long time ago: build one unified platform around the customer relationship, so AI and humans have real context to work with instead of a series of disconnected support tickets. This award is recognition that this is the right foundation for where CX is headed."

The program will return to welcome new submissions for 2027, to continue recognizing excellence in software-as-a-service solutions.

To view the full list of winners, please visit: https://www.cloud-awards.com/software-as-a-service-awards/2026-winners.

The Cloud Awards is accepting nominations for 2026 celebrating the standout innovations in Cloud Computing worldwide. Its entry deadline is Friday October 23, 2026.

About Kustomer: Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal, so every customer feels like your most important one. Leading brands use Kustomer to power omnichannel support, intelligent routing, AI assistants, and the human-centric AI adoption. To learn more, visit kustomer.com.

About the Cloud Awards: The Cloud Awards is an international program which has been recognizing and honoring industry leaders, innovators and organizational transformation in cloud computing since 2011. The Cloud Awards comprises five awards programs, each uniquely celebrating success across cloud computing, software-as-a-service (SaaS), cloud security, artificial intelligence (AI), and financial technologies (FinTech). Winners are selected by a judging panel of international industry experts. For more information about the Cloud Awards, please visit https://www.cloud-awards.com/.

Kustomer PR Contact:
Jenna Sisbarro | Director of Communications
pr@kustomer.com

The Cloud Awards PR Contact:
Matthew Gregory | Head of Marketing
matthew@cloud-awards.com