News Coverage

Trade and business journalists, analysts and bloggers like to report about our customers and what we do here at Kustomer. Get the latest scoop on what’s new and see what the media is reporting.

August 10, 2021


Exceptional Customer Service Needs Elasticity by Brad Birnbaum

August 9, 2021

Advertising Week

Using Generational Differences To Prepare for the Customer of Tomorrow

May 12, 2021

Street Fight

Delivering an Online Retail Experience with In-Store Shopping’s Perks by Gabe Larsen

April 20, 2021

Total Retail

Why Your Brand Needs to Deliver a Unified Customer Experience

April 15, 2021


Secrets To Building A Customer-First Brand

March 2, 2021


In The Race To Retail Dominance, Customer Service Changes The Game

February 23, 2021

PR Newswire

Kustomer Launches New App Marketplace, Making it Easy for Businesses to Connect Tools, Processes and Data into a Unified Customer Experience

February 14, 2021


The New Economy Is The Meconomy

January 19, 2021

PR Newswire

Kustomer Debuts Next Generation Chat Platform, Enabling Businesses to Deliver AI-Powered, Personalized Customer Service at Fraction Of The Cost of Phone Support

January 7, 2021

Built in NYC

50 Best Midsize Companies to Work for in NYC 2021

December 10, 2020


The Fastest Growing Companies in the World 2020

November 30, 2020


Facebook acquires Kustomer, a CRM start-up

November 30, 2020


Facebook acquires messaging marketing automation startup Kustomer

November 30, 2020


Facebook confirms it has acquired Kustomer, sources say for $1B

November 30, 2020


Facebook Buys Customer-Service Software Maker Kustomer

November 30, 2020


Kustomer to Join Facebook

November 30, 2020

destination CRM

Whether B2B or B2C, Buyers Are Still Human

November 30, 2020

destination CRM

For Better Customer Service, Look into the Future

November 24, 2020


What Will Customer Service Look Like In The Months To Come? Predictions For 2021

October 30, 2020


4 Ways a CRM Can Improve the Customer Experience

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