AI-Native Pricing

Introducing an innovative SaaS pricing model

Unlimited seats. Unlimited AI. Unlimited platform. 
One simple price per conversation.

Goodbye seat-based, hello conversation-based pricing—pay only for what you use

Watch this quick 5-minute video to learn more about the new pricing.

Unlimited seats, unleashed potential

Say goodbye to seat limits and vendor headaches. Enjoy unlimited seats—no limits, no strings, just endless possibilities.

AI at the core, not an add-on cost

With us, AI will always be included - even future AI features. Unlock AI-powered results without the premium price tag.

All-inclusive power one simple price

Ready to upgrade? Get AI, CRM, channels, workflows, and the full Kustomer platform—everything, all in one simple cost per conversation.

One AI platform. One price. One true partner

No fluff, no waste—pay only when Kustomer delivers real results: 
helping your customers

Professional AI

Customized pricing

Enterprise AI

Customized pricing

Ultimate AI

Customized pricing
Platform capabilities
Optimize workflows, enhance collaboration, and streamline integrations

Users
Grant access to all user types—admins, agents, and collaborators—for efficient teamwork and system management.
Unlimited
Unlimited
Unlimited
Conversations
Commit to an annual conversation limit, allowing for consistent usage and planning.
Unlimited
Unlimited
Unlimited
Custom objects & Tasks
Create and manage custom objects and tasks to tailor workflows and track specific business needs.
300K
5M
100M
Customer Attributes Per Klass
Maximum number of custom attributes per Klass helps capture and organize key business-specific data and workflows.
100
200
300
Custom Klasses
Create and manage custom Klasses to tailor data structures to your unique business needs.
10
50
100
API Rate Limit
Maximum number of API requests per minute (RPM)
500 RPM
1,000 RPM
2,000 RPM
Webhook Rate Limit
500 RPM
1,000 RPM
2,000 RPM
3rd Party Integrations
Kinesis
Custom Permission Sets
500 RPM
10 Sets
20 Sets
Tracking Events
Advanced Object Properties
Automatic language Detection
Brands
2
25
300
Languages
1
20
All
Basic Sandbox
2
Ability to purchase
1 Included. Ability to purchase more.
Native AI
Resolve customer inquiries quickly and accurately using AI Agents
AI Agents Across AI Teams
10
100
1,000
AI Prompt Automation Builder
External Sources KB for AI

Coming Soon
Coming Soon
AI Profiles
Agent Assist
Basic Translation (Open AI Translations)
Premium Translations
AI Compute
TBD*
TBD*
TBD*
Communication channels
Deliver support across every communication channel your customers prefer
Email
Chat
Outbound Messages***
Facebook
5 pages
25 pages
50 pages
WhatsApp Business Accounts
1 account (25 numbers)
3 accounts (75 numbers)
5 accounts (125 numbers)
Instagram
10 accounts
25 accounts
50 accounts
Kustomer Text (includes SMS and MMS)
3rd Party Text
3rd Party Voice
Workflow & automation options
Empower you to automate complex tasks

Business Rules
50
100
200
Custom Workflows
50
100
200
Automation Executions
TBD*
TBD*
TBD*
Conditional Branching
Callable Workflows
External REST API Calls
Workflow Builder
# Outbound Webhooks
50
2
5
# Inbound Webhooks
5
10
20
Queue Based Routing
Tasks
Skills-based Routing
Data storage
Enables safe, organized retention of customer information
Object Limitations
100MB / 1k committed conversations
150MB / 1k commited conversations
300MB / 1k committed conversations
Attachment Limitations
2GB / 1k committed conversations
3 GB / 1k commited conversations
4GB / 1k committed conversations
Agent productivity
Enhance productivity with powerful tools designed to reduce manual work
Inline Macro Shortcuts
Split & Merge Conversations
Real-Time Collaboration
Snooze Conversation
Custom Searches
Team Features
Bulk Actions
Cross Object Search
Sentiment Tracking
Custom Context Cards (Insights Panel)
Conversation Routing
Required Fields
Custom Sub Statuses
Set Up Business Hours
Customer Satisfaction Surveys
1 account
Multi Q
Multi Q
SLA Management
Conditional Fields
Multilingual Snippets
Reporting and analytics
Gain actionable insights with robust reporting and analytics
Standard Reports
Search & View Customer Data
One Time Exports
Scheduled Exports
Customer Reports
Conversation Analysis
Object & Event Analysis
Data Retention for Reporting
1 year
2 years
2 years
Customer Reporting
Segmentation by Sentiment
Team Pulse - Real Time Supervision
Reporting AI Generated Insights
Anormaly Reporting
Knowledge base
Centralized hub for information, allowing customers to find answers

Internal KB Articles
External KB Articles
Portal
Support
Expert support alongside Knowledge Base, Community, and Kustomer University
Community
Help Center Documentation
Kustomer University
Implementation
$ add on
$ add on
$ add on
Email Support
Chat Support
Product Uptime
Security
Robust safeguards to protect sensitive data

Google/Microsoft Authentication
Message Redaction
SCIM
SAML SSO
Multi-Region Disaster Recovery
Basic Data Retention
Custom Permissions
Premium Support Package
24/7 critical support
$ add on
$ add on
$ add on
Global coverage
$ add on
$ add on
$ add on
One hour response time
$ add on
$ add on
$ add on
99.9% product uptime w/ SLA credits
$ add on
$ add on
$ add on
Premium Security Package
SCIM
$ add on
$ add on
$ add on
Data Masking
$ add on
$ add on
$ add on
Multi Region Disaster Recovery
$ add on
$ add on
$ add on
HIPAA Compliance
$ add on
$ add on
$ add on
SAML
$ add on
$ add on
$ add on
*Kustomer reserves the right to impose limits on this feature by providing you with 90 days notice in accordance with the Terms.

What people are saying

  • “Kustomer's new pricing model is smooth, I love that AI is included in every package with zero surprises or overage fees."
    Tanner Chatterley
    CEO | OrderProtection.com
  • “For brands considering a switch, Kustomer’s updated pay-per-conversation model offers flexibility—ideal for seasonal businesses."
    Ashley Harris
    CX Manager | Caraway Home
  • "I was skeptical at first, but this new pricing model won me over. It’s transparent, predictable, and aligns perfectly with CX leaders goals."
    Charlene Mulholland Stanton
    Partnerships Lead | Swap
  • "Finally, a pricing model that makes sense! With Kustomer’s work-based pricing, people are only paying for the value we actually get."
    Alex P.
    Director of Customer Experience
  • "Kustomer is ahead of the curve with this work-based pricing. Paying for the actual work done makes so much sense."
    Adena Merabi
    Director of Partnerships | Okendo

Unhappy with your current customer service solution? Make the switch now and save big.

Schedule your demo

Your questions answered

What is work-based pricing?

Work-based pricing means you pay only for the conversations you have with customers, not for unused seats or additional AI features. It’s a fair, transparent way to align costs with the value you receive.

How do I estimate

my costs?

Simply estimate your annual number of conversations and we’ll provide a clear price per conversation, including volume-based discounts.

What does the 
package include?

Our packages include essential platform functionalities like AI, data storage, workflows, and API calls, with ample platform credits to ensure no overage costs.

Discover the results you can achieve with Kustomer.

Request Demo
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