Flexible pricing that fits your business needs

Great CX starts here

Learn more about what's included in Kustomer's packages

Bring intelligence and precision to every stage of the customer journey+

Kustomer AI for Customers

AI Profiles

External sources for AI

AI Agent Team Assistant

Kustomer AI for Reps

AI Summaries (Handoff and Close summaries)

Writing Enhancement Tools

2-Way Message Translation

Suggested Responses and Next Steps

Automated Actions

Data Explorer

Turn customer data into real time understanding+

Custom Insights Pane

Custom Objects & Tasks

100M

Custom Attributes (per Klass)

500

API Rate Limit

2,000 RPM

Integrations

Yes

Brands

300

Languages

ALL

Internal & Public KB Articles

Portal

MCP Server

Knowledge Base Assistant

Search Assistant

Observability Assistant

Unify every channel. Power every AI experience.+

Omnichannel Messaging: Chat, Email, Text and VoiceiSome configuration may require a statement of work and an implementation fee

Facebook

50 pages

Instagram

50 accounts

WhatsApp Business Accounts

5 accounts

Orchestrate smarter AI-powered service at any scale+

Conversations & Task Routing

10 queues/team

SLA Management

Business Rules & Customer WorkflowsiThe availability of support channels may vary depending on the current state of your system's initial setup.

200

Outbound Webhooks

5

Inbound Webhooks

20

Workflows Assistant

Automations Assistant

Smart Routing

Make smarter decisions with AI powered insights+

Conversations & Customer Reports

Team Pulse — Real-Time Supervision

Observability Assistant

Put security and trust at the center of your organization+

Data Masking (Beta)

Google & Microsoft Authentication

Custom Permission Sets

20 sets

SAML Single Sign-On

SCIM

AI Evaluations & Conversation Safeguards

Add-ons

HIPAA Enabled Subscription

$

Support that scales across your organization+

99.9% Uptime SLA Credits

Customer Success Manager

Add-ons

ImplementationiThe availability of support channels may vary depending on the current state of your system's initial setup.

$

Kustomer Voice (including talk, SMS, and transcription) and WhatsApp pricing is pay as you go. For a full list of features and historical plans, click here