Pricing Specific Details
Last Updated: April 16, 2025
Current pricing:
| Feature | Enterprise | Ultimate |
|---|---|---|
| Platform | ||
| Custom Objects & Tasks | 5M | 100M |
| Custom Attributes Per Klass |
200 | 300 |
| API Rate Limit | 1,000 RPM | 2,000 RPM |
| 3rd Party Integrations | ✔️ | ✔️ |
| Proprietary Integrations | ✔️ | ✔️ |
| Audit Log | ✔️ | ✔️ |
| Automatic Language Detection | ✔️ | ✔️ |
| Brands | 25 | 300 |
| Languages**** | 20 | All |
| Sandbox | $ | 1 included. Ability to purchase more. |
| Collaboration Users | 1:1 | Unlimited |
| Custom Klasses | 50 | 100 |
| Webhook Rate Limit | 1000 RPM | 2000 RPM |
| Workflow & Automations | ||
| Business Rules | 100 | 200 |
| Custom Workflows | 100 | 200 |
| Conditional Branching | ✔️ | ✔️ |
| Callable workflows | ✔️ | ✔️ |
| External REST API Calls | ✔️ | ✔️ |
| Visual Workflow Builder | ✔️ | ✔️ |
| Workflow Debugging Tools | ✔️ | ✔️ |
| No. of Outbound Webhooks | 2 | 5 |
| No. of Inbound Webhooks | 10 | 20 |
| Tasks | ✔️ | ✔️ |
| Skills-based routing | ✔️ | |
| Translations | ✔️ | ✔️ |
| Knowledge Base | ||
| Internal & Public KB Articles | ✔️ | ✔️ |
| Portal | ✔️ | ✔️ |
| Reporting & Analytics | ||
| Conversation Report | ✔️ | ✔️ |
| Custom Reports | ✔️ | ✔️ |
| Data Retention For Reporting | 2 years | 2 years |
| Object & Event Analysis | ✔️ | ✔️ |
| Reporting AI Generated Insights | ✔️ | ✔️ |
| Scheduled Exports | ✔️ | ✔️ |
| Search & View Customer Data | ✔️ | ✔️ |
| Segmentation by Sentiment | ✔️ | ✔️ |
| Standard Reports | ✔️ | ✔️ |
| Team Pulse - Real Time Supervision | ✔️ | |
| Communication Channels | ||
| 3rd Party Text | ✔️ | ✔️ |
| Chat | ✔️ | ✔️ |
| Lite Customer Assist | ✔️ | ✔️ |
| Chat Business Hours | ✔️ | ✔️ |
| Proactive Chat | ✔️ | ✔️ |
| Chat - Styling | ✔️ | ✔️ |
| ✔️ | ✔️ | |
| Notifications (Email and Browser) | ✔️ | ✔️ |
| 25 Pages | 50 Pages | |
| 25 accts | 50 accts | |
| Kustomer Text (Includes SMS and MMS) | Usage fees apply | Usage fees apply |
| Kustomer Voice | Starting at $0.02 / minute | Starting at $0.02 / minute |
| Omnichannel in same conversation | ✔️ | ✔️ |
| Voice - Third Parties | ✔️ | ✔️ |
| Usage fees apply | Usage fees apply | |
| WhatsApp Business Accounts | 3 Accounts | 5 Accounts |
| Agent Productivity | ||
| Conversation & Task Routing | ✔️ | ✔️ |
| Bulk Actions | ✔️ | ✔️ |
| Business Hours | ✔️ | ✔️ |
| Conditional Fields | ✔️ | ✔️ |
| Global Search | ✔️ | ✔️ |
| Custom Insights Panel | ✔️ | ✔️ |
| Custom Searches | ✔️ | ✔️ |
| Custom Sub Statuses* | 50 | 50 |
| Customer Satisfaction Surveys | ✔️ | ✔️ |
| Inline Macro Shortcuts | ✔️ | ✔️ |
| Real-Time Collaboration | ✔️ | ✔️ |
| Required Fields | ✔️ | ✔️ |
| Sentiment Tracking | ✔️ | ✔️ |
| SLA Management | ✔️ | ✔️ |
| Snooze Conversations | ✔️ | ✔️ |
| Split & Merge Conversations | ✔️ | ✔️ |
| Team Features | ✔️ | ✔️ |
| Support | ||
| 99.9% product uptime W/ SLA credits | ✔️ | |
| Community | ✔️ | ✔️ |
| Custom Configuration* | ✔️ | ✔️ |
| Customer Success Manager | ✔️ | ✔️ |
| Email & Chat Support** | ✔️ | ✔️ |
| Help Center Documentation | ✔️ | ✔️ |
| Kustomer University | ✔️ | ✔️ |
| Standard Support Hours | M - F / 8AM - 8PM local time | M - F / 8AM - 8PM local time |
| Data Storage | ||
| Attachment Storage (conversation-based only) | 3 GB /\n 1k committed conversations | 4 GB /\n 1k committed\nconversations |
| Attachment Storage (seat-based only) | 20 GB + 5 GB per full time user | 40 GB + 10 GB per full time user |
| Object Storage (conversation-based only) | 150 MB / 1k committed conversations | 300 MB / 1k committed conversations |
| Object Storage (seat-based only) | 10 GB + 500 MB per full time user | 20 GB + 1 GB per full time user |
| Security | ||
| Basic Data Deletion Tools | ✔️ | ✔️ |
| Data Masking (Beta) | ✔️ | |
| Google & Microsoft Authentication | ✔️ | ✔️ |
| Custom Permission Sets | 10 Sets | 20 Sets |
| Message Redaction | ✔️ | ✔️ |
| Multi-Region Disaster Recovery | ✔️ | ✔️ |
| SAML Single Sign-on | $ | ✔️ |
| SCIM | No | ✔️ |
| Add-On | ||
| AI Agents for Customers | $0.60 / engaged conversation | $0.60 / engaged conversation |
| AI Agents for Reps (conversation based) | $0.15 / conversation | $0.15 / conversation |
| AI Agents for Reps (seat based) | $40 per user/month | $40 per user/month |
| HIPAA Compliance (conversation based) | $0.10 / conversation | $0.10 / conversation |
| HIPAA Compliance (seat based) | $25 / user | $25 / user |
| Implementation* | $ | $ |
| Kinesis | $ | ✔️ |
| AI Agents for Customers (add-on) | ||
| Agent Assist | ✔️ | ✔️ |
| AI Agents Across AI Teams | 100 | 1000 |
| AI Profiles | ✔️ | ✔️ |
| AI Prompt Automation Builder | ✔️ | ✔️ |
| External sources for AI | ✔️ | ✔️ |
| AI-Generated Insights | ✔️ | ✔️ |
$Available with additional charge.
*Some configurations may require a statement of work and an implementation fee.
**The availability of support channels may vary depending on the current state of your system’s initial setup. Learn more about Support availability here
*** Additional rates may apply. Learn more.
*****Offered languages may be subject to limitations. See all offered languages here.
Legacy seat-based plans
| Feature | Professional | Business |
|---|---|---|
| Price | Talk to Sales | Talk to Sales |
| Platform | ||
| Conversations | Unlimited | Unlimited |
| Custom Objects | Included | Included |
| Custom Attributes | 50 | 100 |
| API Rate Limit | 300 RPM | 500 RPM |
| 3rd Party Integrations | Included | Included |
| Custom Permission Sets | - | - |
| Proprietary Integrations | - | Included |
| Tracking Events | - | Included |
| Advanced Object Properties | Included | Included |
| Automatic Language Detection | - | Included |
| Brands | 1 (default) | 5 |
| Languages**** | 1 (default) | 3 |
| Sandbox | ||
| Workflow & Automation | ||
| Business Rules | 25 | 50 |
| Custom Workflows | - | 25 |
| Conditional Branching | - | Included |
| Callable Workflows | - | - |
| External REST API Calls | - | Included |
| Workflow Builder | - | Included |
| Workflow Debugger | - | Included |
| Outbound Webhook | - | Included |
| Inbound Webhooks (Email, Form) | Included | Included |
| Agent Productivity | ||
| Inline Macro Shortcuts | Included | Included |
| Split & Merge Conversations | Included | Included |
| Real-Time Collaboration | Included | Included |
| Snooze Conversations | Included | Included |
| Custom Searches | Included | Included |
| Team Features | Included | Included |
| Bulk Actions | Included | Included |
| Cross Object Search | Included | Included |
| Sentiment Tracking | Included | Included |
| Custom Context Cards | Included | Included |
| Collaboration Users | - | 5 |
| Conversation Routing | - | - |
| Required Fields | Included | Included |
| Custom Sub Statuses | - | - |
| Business Hours | - | 1 Schedule |
| Customer Satisfaction Surveys | - | Single Q |
| SLA Management | - | - |
| Conditional Fields | - | - |
| Multilingual Snippets | - | Included |
| Communication Channels | ||
| Omnichannel in same conversation | ||
| -Email (postmark/gmail) | Included | Included |
| -Chat (web, ios, android) | Included | Included |
| -Chat Styling | Included | |
| -Chat - Conversational Assistant | Included | Included |
| -Chat - Operational Hours | - | Included |
| -Chat - Proactive Chat | - | - |
| -Chat - Multilingual | - | 3 |
| -Chat - Outbound | $0.001 per conversation | $0.001 per conversation |
| -Facebook DM and Public Comments | 1 | 5 |
| -Twilio | Included | Included |
| -MessageBird | Included | Included |
| -Kustomer | Included | Included |
| -Instagram DM and Public Comments | 1 | 5 |
| Text | ||
| -Twilio | Included | Included |
| -MessageBird | Included | Included |
| Voice | ||
| -Native Parties | Starting at $0.02/minute*** | Starting at $0.02/minute*** |
| -Third Parties | Included | Included |
| Reporting & Analytics | ||
| Standard Reports | Included | Included |
| Search & View Customer Data | Included | Included |
| One-Time Exports | - | - |
| Scheduled Exports | - | - |
| Conversation Analysis | Included | Included |
| Object & Event Analysis | Included | Included |
| Data Retention For Reporting | 1 year | 1 year |
| Custom Reporting | - | Included |
| Segmentation by Sentiment | - | - |
| Real Time Event Stream | $$ | $$ |
| Team Pulse - Real Time User Supervision | - | - |
| Support | ||
| Community | Included | Included |
| Help Center Documentation | Included | Included |
| Kustomer University | Included | Included |
| Implementation | - | Add-on |
| Custom Configuration$* | ||
| Email Support** | Included | Included |
| Chat Support** | - | Included |
| 99.9% Uptime SLA | ||
| Support Hours | 24/5 | 24/7 |
| Customer Selected Issue Prioritization | - | Included |
| Customer Success Manager | - | - |
| Notifications | ||
| Browser-Based Notifications | Included | Included |
| Email Notifications | Included | Included |
| Knowledge Base | ||
| Internal KB | - | Included |
| External KB | - | Included |
| Multilingual | - | Included |
| Portal | - | - |
| Security | ||
| Google Authentication | Included | Included |
| Message Redaction | Included | Included |
| SCIM | - | - |
| SAML Single Sign-On | - | - |
| Data Masking | - | - |
| Multi-Region Disaster Recovery | Included | Included |
| Data Storage | ||
| Object Limitations | 2 GB + 100 MB per Full User | 5 GB + 200 MB per Full User |
| Attachment Limitations | 5 GB + 2 GB per Full User | 10 GB + 5 GB per Full User |
| KIQ | ||
| Conversational Assistants | Add-on | Add-on |
| For Agents | Add-on | Add-on |
$Available with additional charge.
*Some configurations may require a statement of work and an implementation fee.
**The availability of support channels may vary depending on the current state of your system’s initial setup. Learn more about Support availability here
*** Additional rates may apply. Learn more.
*****Offered languages may be subject to limitations. See all offered languages here.
Legacy usage-based plans
| Feature | ProfessionalAI | EnterpriseAI | UltimateAI |
|---|---|---|---|
| Platform Capabilities | ✔ | ✔✔ | ✔✔✔ |
| Users | Unlimited | Unlimited | Unlimited |
| Conversations | Unlimited | Unlimited | Unlimited |
| Custom Objects & Tasks | 300K | 5M | 100M |
| Customer Attributes Per Klass | 100 | 200 | 300 |
| Customer Klasses | 10 | 50 | 100 |
| API Rate Limit | 500 RPM | 1,000 RPM | 2,000 RPM |
| Webhook Rate Limit | 500 RPM | 1,000 RPM | 2,000 RPM |
| 3rd Party Integrations | ✔ | ✔ | ✔ |
| Kinesis | ✔ | ✔ | ✔ |
| Custom Permission Sets | 1 set | 10 Sets | 20 Sets |
| Tracking Events | ✔ | ✔ | ✔ |
| Advanced Object Properties | ✔ | ✔ | ✔ |
| Automatic Language Detection | ✔ | ✔ | ✔ |
| Brands | 2 | 25 | 300 |
| Languages**** | 1 | 20 | All |
| Basic Sandbox | Ability to purchase | Ability to purchase | 1 Included, Ability to purchase more |
| Workflow & Automation Options | ✔✔ | ✔✔✔ | ✔✔✔ |
| Business Rules | 50 | 100 | 200 |
| Custom Workflows | 50 | 100 | 200 |
| Automation Executions** | ✔ | ✔ | ✔ |
| Conditional Branching | ✔ | ✔ | ✔ |
| Callable Workflows | ✔ | ✔ | ✔ |
| External REST API Calls | ✔ | ✔ | ✔ |
| Workflow Builder | ✔ | ✔ | ✔ |
| # Outbound Webhooks | 1 | 2 | 5 |
| # Inbound Webhooks | 5 | 10 | 20 |
| Queue Based Routing | ✔ | ✔ | ✔ |
| Tasks | ✔ | ✔ | ✔ |
| Skills-based Routing | ✔ | ✔ | ✔ |
| AI Capabilities | ✔✔ | ✔✔✔ | ✔✔✔ |
| AI Agents Across AI Teams | 10 | 100 | 1,000 |
| AI Prompt Automation Builder | ✔ | ✔ | ✔ |
| External Sources KB for AI | ✔ | ✔ | ✔ |
| AI Profiles | ✔ | ✔ | ✔ |
| Knowledge Base | ✔✔ | ✔✔✔ | ✔✔✔ |
| Internal KB Articles | ✔ | ✔ | ✔ |
| External KB Articles | ✔ | ✔ | ✔ |
| Portal | ✔ | ✔ | ✔ |
| Reporting And Analytics | ✔✔ | ✔✔✔ | ✔✔✔ |
| Standard Reports | ✔ | ✔ | ✔ |
| Search & View Customer Data | ✔ | ✔ | ✔ |
| One Time Exports | ✔ | ✔ | ✔ |
| Scheduled Exports | ✔ | ✔ | ✔ |
| Customer Reports | ✔ | ✔ | ✔ |
| Conversation Analysis | ✔ | ✔ | ✔ |
| Object & Event Analysis | ✔ | ✔ | ✔ |
| Data Retention for Reporting | 1 year | 2 years | 2 years |
| Segmentation by Sentiment | ✔ | ✔ | ✔ |
| Team Pulse - Real Time Supervision | ✔ | ✔ | ✔ |
| Reporting AI Generated Insights | ✔ | ✔ | ✔ |
| Anomaly Reporting | ✔ | ✔ | ✔ |
| Email Support | ✔ | ✔ | ✔ |
| Chat Support | ✔ | ✔ | ✔ |
| Implementation | $ add on | $ add on | $ add on |
| Premium Support Package | ✔ | ✔ | ✔ |
| Data Storage | ✔ | ✔✔ | ✔✔✔ |
| Object Limitations | 50MB / 1k conversations | 100MB / 1k conversations | 300MB / 1k conversations |
| Attachment Limitations | 2GB / 1k conversations | 3GB / 1k conversations | 4GB / 1k conversations |
| Security | ✔ | ✔✔ | ✔✔✔ |
| Google/Microsoft Authentication | ✔ | ✔ | ✔ |
| Message Redaction | ✔ | ✔ | ✔ |
| SCIM | ✔ | ✔ | ✔ |
| SAML SSO | ✔ | ✔ | ✔ |
| Multi-Region Disaster Recovery | ✔ | ✔ | ✔ |
| Data Masking | $ add on | $ add on | $ add on |
$Available with additional charge.
*Some configurations may require a statement of work and an implementation fee.
**The availability of support channels may vary depending on the current state of your system’s initial setup. Learn more about Support availability here
*** Additional rates may apply. Learn more.
*****Offered languages may be subject to limitations. See all offered languages here.
Additional Fees
Kustomer voice pricing details
Kustomer Voice requires no upfront costs or long-term commitments. Customers pay only for what they use each month. Custom implementations may require additional set up fee scoped with our professional services team. Support telephone numbers are offered in the following countries and will be charged at the specific country voice minute rate: US/Canada, Mexico, United Kingdom, France, Germany, Italy, Spain and Australia.
Number Fee
- 1 US/Canada support telephone number is included in all plans
- Additional numbers – $2 per month per line
Per Voice Minute Rates
| United States/Canada | |
|---|---|
| Local Inbound | $0.015 |
| Toll-Free Inbound | $0.035 |
| Local & Toll-Free Outbound | $0.022 |
| Mexico | |
|---|---|
| Local Inbound | $0.021 |
| Toll-Free Inbound | $0.247 |
| Local Outbound | $0.026 |
| Mobile Outbound | $0.062 |
| Clean Toll-Free | $33.000 |
| Clean Mobile | $6.880 |
| United Kingdom | |
|---|---|
| Local and Mobile Inbound | $0.021 |
| Toll-Free Inbound | $0.073 |
| Local Outbound | $0.026 |
| Mobile Outbound | $0.042 |
| France | |
|---|---|
| Local and Mobile Inbound | $0.021 |
| Toll-Free Inbound | $0.065 |
| Local Outbound | $0.027 |
| Mobile Outbound | $0.186 |
| Mobile from EEA Call Outbound | $0.186 |
| Germany | |
|---|---|
| Local and Mobile Inbound | $0.022 |
| Local Outbound | $0.028 |
| Mobile Outbound | $0.396 |
| Mobile from EEA Call Outbound | $0.057 |
| Italy | |
|---|---|
| Local and Mobile Inbound | $0.021 |
| Toll-Free Inbound | $0.493 |
| Local Outbound | $0.028 |
| Mobile Outbound | $0.374 |
| Mobile Call from EEA/US/CA Outbound | $0.062 |
| Clean Toll-Free | $27.500 |
| Clean Local and Mobile | $33.000 |
| Spain | |
|---|---|
| Local and Mobile Inbound | $0.021 |
| Toll-Free Inbound | $0.355 |
| Local Outbound | $0.029 |
| Mobile Outbound | $0.208 |
| Mobile from EEA Call Outbound | $0.052 |
| Australia | |
|---|---|
| Local and Mobile Inbound | $0.022 |
| Toll-Free Inbound | $0.066 |
| Local Outbound | $0.037 |
| Mobile Outbound | $0.094 |
| Clean Local | $3.00 |
| Clean Toll-Free | $15.000 |
| Clean Mobile | $6.000 |
For telephone lines outside of the supported countries above, please reach out to our sales team to discuss your requirements.
Per SMS Segment Rates
SMS rates are calculated based on the number of segments, each containing 160 characters. Messages over 160 characters are split into multiple messages. For example, a 161-character message is sent as two segments: one with 153 characters and another with 8.
| United States/Canada | |
|---|---|
| US Local SMS Inbound | $0.009 |
| US Toll Free SMS Inbound | $0.009 |
| US Local SMS Outbound | $0.009 |
| US Toll Free SMS Outbound | $0.009 |
| Mexico | |
|---|---|
| SMS Inbound | $0.022 |
| SMS Outbound | $0.119 |
| United Kingdom | |
|---|---|
| SMS Inbound | $0.008 |
| SMS Outbound | $0.051 |
| France | |
|---|---|
| SMS Inbound | $0.008 |
| SMS Outbound | $0.088 |
| Germany | |
|---|---|
| SMS Inbound | $0.008 |
| SMS Outbound | $0.103 |
| Italy | |
|---|---|
| SMS Inbound | $0.022 |
| SMS Outbound | $0.102 |
| Spain | |
|---|---|
| SMS Inbound | $0.008 |
| SMS Outbound | $0.096 |
| Australia | |
|---|---|
| SMS Inbound | $0.008 |
| SMS Outbound | $0.057 |
Per MMS Segment Rates
| United States | |
|---|---|
| US Local MMS Inbound | $0.015 |
| US Toll Free MMS Inbound | $0.017 |
| US Local MMS Outbound | $0.020 |
| US Toll Free MMS Outbound | $0.020 |
| Canada | |
|---|---|
| CA Local MMS Inbound | $0.015 |
| CA Toll Free MMS Inbound | $0.015 |
| CA Local MMS Outbound | $0.025 |
| CA Toll Free MMS Outbound | $0.025 |
| Australia | |
|---|---|
| MMS Inbound | $0.385 |
| MMS Outbound | $0.385 |
As established by Meta and WhatsApp and published here.
Outbound messages
$0.025 per message.
Data storage
$50 per GB per month.
Attachment storage
$1 per GB per month.