Explore all features.

Our pricing is pennies compared to the ROI our customers see with Kustomer.

25%

Overall improvement in efficiency and productivity

-25%

Decrease in median first reply time

2x

Increase in sales orders

  • Platform.
    Our scalable, powerful platform connects and integrates all of your customer data.
    • Conversations
      Create omnichannel customer conversations in the customer's channel of choice.
      Unlimited
      Unlimited
    • Custom Objects
      Custom objects improve context by relating your data to customer conversations.
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    • API Rate Limit
      Number of API transactions per minute:
      1,000 RPM
      2,000 RPM
    • 3rd Party Integrations$*
      Install apps from our directory or integrate a wide range of apps.
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    • Proprietary Integrations$*
      Integrate custom applications by building your own integrations on the Kustomer Platform.
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    • Tracking Events
      Store, surface and query tracking events from your website.
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    • Advanced Object Properties
      Store data the way you want to store it in JSON.
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    • Automatic Language Detection
      Global language support for easy language detection, responses, and more.
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  • Workflow & Automation.
    Increase team efficiency by automating common multi-step tasks.
    • Business Rules
      Automatically performing actions when conversations are created or updated.
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    • Workflow Templates
      Select common workflow templates to get started immediately.
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    • Custom Workflows
      Number of active workflows.
      100
      150
    • Time-Based & Scheduled Workflows
      Take action using a time-delayed trigger or call other workflows.
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    • Multi-Step Workflows
      Use multiple steps to transform or update customers, conversations, or external systems.
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    • Conditional Branching
      Use branching workflow logic to model multiple scenarios in a single workflow.
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    • Callable Workflows
      Create workflows to reference from other workflows and form reusable logic blocks.
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    • External REST API Calls
      Communicate with REST-compliant APIs, extending Kustomer to almost any system.
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    • Workflow Builder
      Easily create visual workflow diagrams connecting to Kustomer events or other systems.
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    • Workflow Debugger
      Review workflow events and data to debug and confirm workflow operation.
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    • Inbound Webhook Trigger
      Take action when an external system calls a custom webhook to trigger a workflow.
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    • Form & Email Hooks
      Use inbound form requests or emails to trigger a workflow.
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  • Agent Productivity.
    Enable your support team to be efficient, accurate, and fast.
    • Inline Macro Shortcuts
      Use custom saved responses including text, customer data, or links.
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    • Split & Merge Conversations
      Move and merge conversations.
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    • Real-Time Collaboration
      View and edit customer records with team members; collaborate in private notes.
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    • Snooze Conversations
      Snooze conversations until the customer responds or schedule a reminder to follow-up.
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    • Custom Searches
      Identify customer segments based on properties, channels, or object values.
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    • Team Features
      Group agents by department or capability to serve customers more effectively.
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    • Bulk Actions
      Assign multiple conversations at once or message a group of customers.
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    • Cross Object Search
      Segment or escalate customers using customer, conversation, or object attributes.
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    • Sentiment Tracking
      Analyze customer conversations to automatically identify happy or sad customers.
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    • Custom Context Cards
      Highlight relevant data from external systems and take action without leaving Kustomer.
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    • Collaboration Users
      Add free internal users to view customer information and add notes to conversations.
      1 per paid seat
      Unlimited
    • Omnichannel Routing
      Route cross-channel conversations to agents, according to their work capacity, assigned queue and status.
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    • Enterprise Routing
      Assign multiple queues per team for maximal routing flexibility.
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    • Required Fields
      Ensuring conversation fields are completed before marking the conversation done.
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    • Custom Sub Statuses
      Add custom reasons as team members mark conversations open, snoozed, and done.
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    • Business Hours
      Indicate the hours your business is open and exclude non-business hours and holidays from reporting.
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    • SLA Management
      Create and enforce custom service level agreements on conversations.
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    • Multilingual Snippets
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  • Communication Channels.
    Receive and respond to customers on their channel of choice.
    • Omnichannel Conversation
      Use multiple channels in the same conversation.
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    • Email
      Use your own email address or start instantly with a Kustomer provided address.
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    • Chat
      Embed Chat in your site or app and give your customers an instant contact method.
    • - Chat Styling
      Customize the chat icon, logo, and custom CSS of your Kustomer chat.
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    • - Chat: iOS SDK
      iOS SDK chat enables your team to offer chat & Knowledge Base within your mobile app.
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    • - Chat: Android SDK
      Android SDK chat enables your team to offer chat & Knowledge Base within your mobile app.
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    • - Chat: Conversational Assistant
      Automate common questions. Answer questions asynchronously and automatically route questions to the proper team.
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    • - Chat: Operational Hours
      Specify the operating hours your business is available for advanced chat availability, reporting, and segmentation.
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    • - Chat: Deflection
      Set proper expectations for your customers with estimated reply times and channel deflection.
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    • - Chat: Proactive Chat
      Push chat messages to customers based on their website activity.
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    • - Chat: Multilingual
      Localization support for In-app and web chat.
      3 languages
      Unlimited languages
    • Facebook
    • - Facebook Messenger
      Connect your Facebook pages to support your customers who use Messenger.
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    • Twitter
    • - Twitter DM & Public Mentions
      Connect your Twitter handles to support your customers through Twitter DM and public mentions.
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    • Text
    • - Text: Use Your Own Number
      Use existing text numbers or port your number into a 3rd party provider.
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    • - Text: MMS
      Send and receive images in text messages in Kustomer.
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    • - Text: Choose a Kustomer-Provided Number
      Select a new text number that fits your business location needs.
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    • Voice
    • - Voice: Basic Integration$
      Make calls, handle voicemail, and take notes using one of our 3rd party phone partners.
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    • - Voice: Advanced Integration$
      Basic voice features plus authentication and customer prompts to take pictures or video.
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    • - Voice: Native Integration$
      Integral dialer and integration to the Kustomer router and database.
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  • Reporting & Analytics.
    Understand customer behavior and team performance.
    • Standard Reports
      Analyze team and user performance for response, resolution, and handle time.
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    • Search & View Customer Data
      Rich filtering and view of different customer, conversation, and object attributes.
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    • CSV Exports
      Ability to export all your raw object to data to a CSV file.
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    • Conversation Analysis
      Identify and track trends and common issues about your customer conversations.
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    • Object & Event Analysis
      Ability to build charts/reports on your custom objects, and tracking events.
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    • Data Retention For Reporting
      Historical data accessible by plan (additional data available as you change plans).
      25 months
      37 months
    • Custom Reporting
      Build advanced reports leveraging the unique metrics that drive your business.
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    • Segmentation by Sentiment
      Ability to segment by sentiment changes of a specific product, geo, data range to drive actions for a group of customers.
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    • Data Warehouse Integration
      Use Kustomer data with a cloud-based data warehouse.
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    • Team Pulse - Real Time User Supervision
      Monitor your team in real-time, includes online status, activity, and autopilot usage.
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  • Support.
    Helpful customer service from our deeply experienced team.
    • Email Support
      Email support during business hours.
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    • Chat Support
      Chat support during business hours.
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    • Help Center Documentation
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    • 99.9% Uptime SLA
      Our platform is scalable and reliable - we stand behind our performance.
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    • Product & Best Practices Webinars
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    • Custom Configuration$*
      Support advanced custom configurations faster than any other provider.
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    • 2 Hour Service Level Objective
      Gain enhanced levels of response time.
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  • Notifications.
    Ensure that your team never misses a conversation or forgets a customer.
    • Browser-Based Notifications
      Browser-based notifications alert you when a customer asks a question.
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    • Email Notifications
      If you're not available, receive notifications through email.
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    • Slack Notifications
      Notify a slack channel or a dedicated room with custom information from Kustomer.
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  • Knowledge Base.
    Create SEO-optimized articles branded like your web site to serve customers.
    • Standard
      Deliver articles using your custom subdomain with styling to match your website.
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    • Multilingual
      Create knowledge base articles in multiple languages with tracking for out of date versions.
      3 languages
      Unlimited languages
  • Security.
    Protect your important customer data with enterprise grade security.
    • SSL Encryption
      Industry-standard encryption.
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    • Google Authentication
      Allow your team to login with one click using your Google domain.
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    • Digitally Signed Emails
      Prevent email fraud with digitally signed and secured email for custom domains.
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    • Message Redaction
      Admins can permanently redact sensitive customer information.
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    • SAML Single Sign-On
      Sign in to Kustomer via your SAML 2.0 provider.
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    • Ability To Configure For HIPAA$*
      Data encryption for all users.
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$ Available with additional charge.
* Some configurations may require a statement of work and an implementation fee.

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