Explore all features
Our pricing is pennies compared to the ROI our customers see with Kustomer.
25%
Overall improvement in efficiency and productivity
-25%
Decrease in median first reply time
2x
Increase in sales orders
- PlatformOur scalable, powerful platform connects and integrates all of your customer data.
- ConversationsCreate omnichannel customer conversations in the customer's channel of choice.UnlimitedUnlimited
- Custom ObjectsCustom objects improve context by relating your data to customer conversations.++
- API Rate LimitNumber of API transactions per minute:1,000 RPM2,000 RPM
- 3rd Party Integrations$*Install apps from our directory or integrate a wide range of apps.++
- Permission SetsEstablish custom collections of permissions that define object and feature access for teams and users.2 Permission Sets10 Permission Sets
- Proprietary Integrations$*Integrate custom applications by building your own integrations on the Kustomer Platform.++
- Tracking EventsStore, surface and query tracking events from your website.++
- Advanced Object PropertiesStore data the way you want to store it in JSON.++
- Automatic Language DetectionGlobal language support for easy language detection, responses, and more.++
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- Workflow & AutomationIncrease team efficiency by automating common multi-step tasks.
- Business RulesAutomatically performing actions when conversations are created or updated.++
- Workflow TemplatesSelect common workflow templates to get started immediately.++
- Custom WorkflowsNumber of active workflows.100150
- Time-Based & Scheduled WorkflowsTake action using a time-delayed trigger or call other workflows.++
- Multi-Step WorkflowsUse multiple steps to transform or update customers, conversations, or external systems.++
- Conditional BranchingUse branching workflow logic to model multiple scenarios in a single workflow.++
- Callable WorkflowsCreate workflows to reference from other workflows and form reusable logic blocks.++
- External REST API CallsCommunicate with REST-compliant APIs, extending Kustomer to almost any system.++
- Workflow BuilderEasily create visual workflow diagrams connecting to Kustomer events or other systems.++
- Workflow DebuggerReview workflow events and data to debug and confirm workflow operation.++
- Inbound Webhook TriggerTake action when an external system calls a custom webhook to trigger a workflow.++
- Form & Email HooksUse inbound form requests or emails to trigger a workflow.++
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- Kustomer IQUnleash the power of artificial intelligence and chatbots to scale operations.
- Conversational AssistantDeliver instant resolution and reduce contact rate at scale with customizable chatbots that seamlessly integrate with CRM data.3,000 Fully-Automated Conversations3,000 Fully-Automated Conversations
- Language DetectionAutomatically detect the language in conversations to instantly localize the experience.5 Languages5 Languages
- Sentiment AnalysisGet real-time feedback on customer sentiment and customize the experience to delight customers.++
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- Agent ProductivityEnable your support team to be efficient, accurate, and fast.
- Inline Macro ShortcutsUse custom saved responses including text, customer data, or links.++
- Split & Merge ConversationsMove and merge conversations.++
- Real-Time CollaborationView and edit customer records with team members; collaborate in private notes.++
- Snooze ConversationsSnooze conversations until the customer responds or schedule a reminder to follow-up.++
- Custom SearchesIdentify customer segments based on properties, channels, or object values.++
- Team FeaturesGroup agents by department or capability to serve customers more effectively.++
- Bulk ActionsAssign multiple conversations at once or message a group of customers.++
- Cross Object SearchSegment or escalate customers using customer, conversation, or object attributes.++
- Sentiment TrackingAnalyze customer conversations to automatically identify happy or sad customers.++
- Custom Context CardsHighlight relevant data from external systems and take action without leaving Kustomer.++
- Collaboration UsersAdd free internal users to view customer information and add notes to conversations.1 paid per seatUnlimited
- Omnichannel RoutingRoute cross-channel conversations to agents, according to their work capacity, assigned queue and status.++
- Enterprise RoutingAssign multiple queues per team for maximal routing flexibility.3 queues per team10 queues per team
- Required FieldsEnsuring conversation fields are completed before marking the conversation done.++
- Custom Sub StatusesAdd custom reasons as team members mark conversations open, snoozed, and done.++
- Business HoursIndicate the hours your business is open and exclude non-business hours and holidays from reporting.++
- SLA ManagementCreate and enforce custom service level agreements on conversations.++
- Multilingual Snippets++
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- Communication ChannelsReceive and respond to customers on their channel of choice.
- Omnichannel ConversationUse multiple channels in the same conversation.++
- EmailUse your own email address or start instantly with a Kustomer provided address.++
- ChatEmbed Chat in your site or app and give your customers an instant contact method.
- - Chat StylingCustomize the chat icon, logo, and custom CSS of your Kustomer chat.++
- - Chat: iOS SDKiOS SDK chat enables your team to offer chat & Knowledge Base within your mobile app.++
- - Chat: Android SDKAndroid SDK chat enables your team to offer chat & Knowledge Base within your mobile app.++
- - Chat: Conversational AssistantAutomate common questions. Answer questions asynchronously and automatically route questions to the proper team.++
- - Chat: Operational HoursSpecify the operating hours your business is available for advanced chat availability, reporting, and segmentation.++
- - Chat: DeflectionSet proper expectations for your customers with estimated reply times and channel deflection.++
- - Chat: Proactive ChatPush chat messages to customers based on their website activity.++
- - Chat: MultilingualLocalization support for In-app and web chat.3 languagesUnlimited languages
- Facebook
- - Facebook MessengerConnect your Facebook pages to support your customers who use Messenger.++
- Twitter
- - Twitter DM & Public MentionsConnect your Twitter handles to support your customers through Twitter DM and public mentions.3 handles7 handles
- Text
- - Text: Use Your Own NumberUse existing text numbers or port your number into a 3rd party provider.++
- - Text: MMSSend and receive images in text messages in Kustomer.++
- Voice
- - Voice: Basic Integration$Make calls, handle voicemail, and take notes using one of our 3rd party phone partners.++
- - Voice: Advanced Integration$Basic voice features plus authentication and customer prompts to take pictures or video.++
- - Voice: Native Integration$Integral dialer and integration to the Kustomer router and database.++
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- Reporting & AnalyticsUnderstand customer behavior and team performance.
- Standard ReportsAnalyze team and user performance for response, resolution, and handle time.++
- Search & View Customer DataRich filtering and view of different customer, conversation, and object attributes.++
- CSV ExportsAbility to export all your raw object to data to a CSV file.++
- Conversation AnalysisIdentify and track trends and common issues about your customer conversations.++
- Object & Event AnalysisAbility to build charts/reports on your custom objects, and tracking events.++
- Data Retention For ReportingHistorical data accessible by plan (additional data available as you change plans).25 months37 months
- Custom ReportingBuild advanced reports leveraging the unique metrics that drive your business.++
- Segmentation by SentimentAbility to segment by sentiment changes of a specific product, geo, data range to drive actions for a group of customers.++
- Data Warehouse IntegrationUse Kustomer data with a cloud-based data warehouse.++
- Team Pulse - Real Time User SupervisionMonitor your team in real-time, includes online status, activity, and autopilot usage.+
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- SupportHelpful customer service from our deeply experienced team.
- Email SupportEmail support during business hours.++
- Chat SupportChat support during business hours.++
- Help Center Documentation++
- 99.9% Uptime SLAOur platform is scalable and reliable - we stand behind our performance.++
- Product & Best Practices Webinars++
- Custom Configuration$*Support advanced custom configurations faster than any other provider.++
- 2 Hour Service Level ObjectiveGain enhanced levels of response time.+
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- NotificationsEnsure that your team never misses a conversation or forgets a customer.
- Browser-Based NotificationsBrowser-based notifications alert you when a customer asks a question.++
- Email NotificationsIf you're not available, receive notifications through email.++
- Slack NotificationsNotify a slack channel or a dedicated room with custom information from Kustomer.++
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- Knowledge BaseCreate SEO-optimized articles branded like your web site to serve customers.
- StandardDeliver articles using your custom subdomain with styling to match your website.++
- MultilingualCreate knowledge base articles in multiple languages with tracking for out of date versions.3 languagesUnlimited languages
- Multi-brandCreate and manage individual knowledge bases for each of your brands.3 brands10 brands
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- SecurityProtect your important customer data with enterprise grade security.
- SSL EncryptionIndustry-standard encryption.++
- Google AuthenticationAllow your team to login with one click using your Google domain.++
- Digitally Signed EmailsPrevent email fraud with digitally signed and secured email for custom domains.++
- Message RedactionAdmins can permanently redact sensitive customer information.++
- SAML Single Sign-OnSign in to Kustomer via your SAML 2.0 provider.+
- Ability To Configure For HIPAA$*Data encryption for all users.++
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$ Available with additional charge.
* Some configurations may require a statement of work and an implementation fee.
* Some configurations may require a statement of work and an implementation fee.