Should you invest in conversational support?
- 9/10 customers say they want to contact businesses through chat messaging—do you have a strategy in place?
- Are your agents empowered to communicate in a natural and friendly manner? A single emoji can go a long way towards building a deeper connection.
- Self-service, automation, and smart workflows can help your team deliver omnichannel support at scale. Are you using the right platform for Conversational Service?