Kustomer AI for Customers

Handle up to 70% of customer inquiries with autonomous AI Agents

Schedule Demo

AI that scales without sacrificing experience

"So far, 70% of all conversations coming into chat are fully automated using Kustomer's AI."

"Kustomer gives us the confidence to scale with AI without sacrificing speed, accuracy, or the customer experience."

AI customer service built for real customer conversations

Understand context. Take the right action. Keep experiences connected.

Schedule Demo

Drive personalized responses with real customer context

Kustomer's AI Agents understand the full conversation and customer history, not just the last message, so they can use context across conversations, systems, and channels to reduce back-and-forth and escalations, involving humans only when needed.

Automation with control

Use predictive intelligence to understand customer history, emotion, and context, while applying deterministic logic where accuracy is critical. With decision trees powered by AI at every step, you control when AI can adapt and when it must follow defined rules for refunds, policy enforcement, compliance, and escalations.

Orchestrate AI with confidence, not guesswork

Define when AI takes action, when conversations route to human agents, and how outcomes are achieved, without guesswork. Built-in transparency and guardrails ensure every automated action aligns with your experience standards, not just efficiency metrics.

Design AI agents yourself with a no-code builder

Create AI agents that handle complex customer scenarios, decision logic, and edge cases without long development cycles or heavy maintenance. Build, test, and optimize them quickly in AI Studio with clear performance visibility, so your team can move faster and focus on what matters most.

Drive personalized responses with real customer context