Playvox equips modern businesses and BPOs with the most comprehensive, collaborative, and insightful customer service agent optimization software suite for quality assurance, performance management, coaching, learning, voice of the customer, recognition, agent motivation, and workforce management. Playvox empowers agents, team leaders, QA analysts, resource planners and managers with the tools and real-time intelligence needed to improve the customer experience and improve revenue generation within hours for progressive, customer-centric organizations of all sizes.

Create filters to easily prioritize interactions to maximize customer experience

Create filters by CSAT Rating, Message Count, Note Count, Priority and more to evaluate the most important interactions and make customer service quality soar.

Build and personalize QA scorecards for the unique requirements of your organization

Design your own scorecards to easily evaluate your interactions. Give your agents real-time feedback on scorecard sections or questions to help them improve.

Keep your finger on the customer pulse with customizable surveys

Automatically trigger NPS, CSAT, rating and unique choice surveys based on your choice of criteria inside Kustomer.

Generate detailed reports and identify service issues

‍Create reports by specific teams, agents, leaders, and analysts to identify customer service problems and areas for improvement.

Additional Resources


Develop Your Own Integration With Kustomer

Join our growing community of developers and leverage our extensive documentation and resources to create best-in-class experiences for millions of consumers around the world.

Partner With Kustomer 

Deliver personalized, effortless customer service.

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