Tapcart

Tapcart is the market-leading mobile commerce platform for Shopify brands, powering mobile apps that have processed more than $10B in ecommerce revenue and reached over 200M shoppers worldwide. Leading brands including Princess Polly, Béis, Forever 21, and YoungLA use Tapcart to make mobile a core part of their commerce and retention strategy.

Tapcart helps Shopify brands build stronger direct relationships with their highest-value customers, increase conversion and engagement, and create differentiated shopping experiences through native mobile apps. With push notifications, personalization, loyalty, subscriptions, and other commerce experiences built directly into the app, brands can drive repeat purchases while reducing their reliance on paid acquisition.

What the Kustomer integration does

• Native in-app AI-powered support — Embed Kustomer Chat directly inside Tapcart apps, enabling shoppers to get instant answers from Kustomer AI and seamlessly escalate to a live agent without ever leaving the app.
• Context-rich customer conversations — Automatically pass customer identity, order history, cart contents, loyalty status, and app activity from Tapcart into Kustomer, giving AI and support agents the context needed to deliver faster, more personalized resolutions.
• Proactive engagement that drives conversion — Trigger in-app chat invitations based on shopper behavior (checkout hesitation, product views, order issues, or loyalty milestones), allowing Kustomer AI to answer questions, recover abandoned carts, recommend products, and reduce support costs while increasing conversion and customer satisfaction.
  

Contact

Learn more about Tapcart here!

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