Solidroad
Solidroad is an AI-native quality assurance and training platform built for modern customer support teams. The platform automatically evaluates 100% of customer interactions, across human and AI agents, surfacing risk, identifying skill gaps, and triggering personalized coaching in real time. By replacing manual QA and connecting insights directly to training, Solidroad enables companies to scale support volume without scaling headcount.
What the Kustomer integration does
The Kustomer integration pulls your conversations (across email, chat, SMS, and voice) directly into Solidroad, where they can be scored automatically against your customized scorecards.
You can build scorecards to evaluate:
- Soft skills, such as empathy, tone, and rapport
- Technical accuracy
- Process adherence
- Any other team-specific criteria
Because you can run bulk evaluations, you can score hundreds or thousands of conversations in a single session, surfacing performance insights, coaching opportunities, and trends across your whole team.
Quick and easy setup
Effortlessly configure the Solidroad Kustomer integration, no programming required. All you need is your Kustomer account subdomain and Kustomer API key to get started right away. Check out Solidroad's knowledge base article to learn more.
Contact
support@solidroad.com