Intryc

Intryc is an AI-powered platform transforming how companies manage quality assurance, coaching, and training of CX teams — for both human and AI agents.

What the Kustomer integration does

By integrating Intryc with Kustomer, you can leverage your conversation messages, details, events, calls, macros, and knowledge sources to:

• Automate QA scorecards across communication skills, processes, product knowledge, and operational actions.
• Analyze up to 100% of conversations and get actionable customer insights and agent performance feedback.
• Spot underperforming agents and uncover knowledge or process gaps with real-time reporting and personalized insights.
• Deliver tailored coaching sessions and scenario-based simulations using real conversations to close gaps and elevate both new and experienced team members.

Intryc also supports comprehensive and customizable review, dispute, and calibration workflows, along with integrations to all major help desks, knowledge bases, LMS systems, and Slack.

About Intryc

Founded in 2024 by former engineers and go-to-market leaders from Meta, Amazon, Revolut, and Confluent, Intryc is backed by Y Combinator and has raised more than $4 million from investors including General Catalyst, Sequoia Scouts, Episode 1, and e2vc.

Global multimillion dollar companies and fast growing start-ups like Deel, Blueground, Preply, Fyxer, Djamo, and SadaPay have streamlined and scaled their QA process while driving down their overall costs.

Quick and easy setup

Integrating Intryc with Kustomer takes no more than a minute and requires zero development work. The only thing you need is an API key with the right roles and your Kustomer domain.

Read Intryc's customer stories.

Contact

contact@intryc.com

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