Endear
Endear is the AI-powered retail CRM built for omnichannel brands that own and operate their own stores. Trusted by over 2,000 retail stores globally and driving more than $1 billion in attributed sales, Endear centralizes customer profiles, order history, and outreach into one live view so every associate knows who to contact and why. The Kustomer integration syncs support history into that same customer profile.
Endear is the AI-powered retail CRM built for omnichannel brands that own and operate their own stores. Trusted by over 2,000 retail stores globally and driving more than $1 billion in attributed sales, Endear centralizes customer profiles, order history, notes, and outreach history from ecommerce and POS into one live view — then turns that data into a prioritized outreach queue so every associate knows who to contact and why. Teams reach customers over email, SMS, and WhatsApp, book appointments and VIP sessions natively, and trace every message back to the sale it drove by store, by associate, and by brand. Role-based permissions, approved templates, and send controls let brands scale personalized outreach across the fleet without losing brand or store-level control, so clienteling becomes a repeatable operating motion rather than a best practice in a handful of locations — and every store becomes a performance channel.
What the Kustomer integration does
Connect Kustomer to Endear to bring your support history into the same customer profile your store teams use every day.
Once connected, Endear syncs customer records and agent details from Kustomer, along with order context tied to support conversations. That data lands alongside ecommerce and POS purchase history in Endear's unified customer profile, so the person handling a return in Kustomer and the associate texting that same customer about a new arrival are working from the same picture. Support signals become segmentable: build audiences around customers with recent tickets, suppress outreach to anyone with an open issue, or flag high-LTV customers who've had a rough service experience for a personal follow-up from their store.
Quick and easy setup
Setup is one-click from Endear's integration settings — authenticate once and data syncs automatically at regular intervals, no engineering work required. For step-by-step instructions, see the guide to connecting Kustomer and Endear.
Case Study
Contact
partnerships@endearhq.com
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