EdgeTier
EdgeTier is an AI-powered conversation analytics platform built for CX and contact centre teams. Connect Kustomer to EdgeTier and every conversation in your Kustomer workspace, across chat, email, and messaging, is analysed in real time, surfacing why customers are reaching out, what's driving frustration, and where your team can improve.
EdgeTier is an AI-powered conversation analytics platform built for CX and contact centre teams. Connect Kustomer to EdgeTier and every conversation in your Kustomer workspace, across chat, email, and messaging, is analysed in real time, surfacing why customers are reaching out, what's driving frustration, and where your team can improve.
Instead of sampling a handful of tickets, EdgeTier reads 100% of your Kustomer conversations as they happen. Emerging issues are flagged the moment they appear, recurring contact drivers are quantified automatically, and QA happens across every agent interaction, not just the ones you have time to review.
Integrate Kustomer with EdgeTier to turn your support conversations into the clearest picture of your customer experience, and act on problems before they grow.
Conversation Analytics
AI-powered conversation analytics across chat, email, and voice. Automatically tag contact reasons, detect sentiment, and surface Voice of the Customer insights in any language. Customers see up to 15% reduction in contact volume and 80% less time spent on manual tagging.
Real-Time Anomaly Detection
Real-time anomaly detection alerts your team the moment customer issues emerge. Identify and resolve problems 96x faster than manual monitoring, protecting CSAT and revenue before issues escalate.
AI-Assisted Quality Assurance
AI-assisted quality assurance and agent coaching analyses every interaction, not just a sample. Build custom QA scorecards, spot performance trends early, and increase QA coverage by up to 90% while cutting review time by more than half.
Quick and Easy Setup
Effortlessly configure the EdgeTier Kustomer Integration – no programming required! All you need is your Kustomer account information to get started right away.
Develop Your Own Integration With Kustomer
Join our growing community of developers and leverage our extensive documentation and resources to create best-in-class experiences for millions of consumers around the world.