Consio

Brand Overview

Consio is a phone platform built for Shopify brands. It provides a turnkey AI Voice Agent and AI-powered IVR that answers calls 24/7, deflects common inquiries, and routes phone tickets to the right team with context. Consio also supports outbound calling and SMS campaigns (like reaching checkout abandoners) and ties all conversations back to Shopify orders for clear revenue attribution.

Integration overview

Automatic Conversation Creation

Every completed Consio call automatically creates a corresponding Kustomer conversation, so phone interactions live in the same workspace as email, chat, and social.

24/7 AI Phone Agents

Let AI agents answer phone calls and write tickets to Kustomer for human followup.

AI Call Summaries in Kustomer

When Consio generates an call note or AI summary, it’s posted directly into the Kustomer conversation, helping agents understand what happened and what to do next without re-listening.

One-Click Drill-Down to the Full Call Record

Agents can jump from Kustomer straight into the complete call record in Consio when they need deeper detail.

Integration Setup

The Consio x Kustomer integration is quick to set up with an existing Kustomer account. Once connected, Consio automatically logs completed calls as Kustomer conversations and syncs key details—like AI summaries, dispositions, and notes—into the timeline.

Check out the Consio Help Center to learn more.