Kustomer + UJET: Provide A Unified Customer Experience

Today we’re excited to announce our innovation partnership with UJET, an incredible company that makes live customer support your competitive advantage. Our companies share a similar vision to improve customer service with modern technology and deliver a radically better experience for customers. By integrating within UJET channels, we’re now able to provide one, unified experience built around the customer.

More About UJET

UJET came out of stealth last month with over $20M in funding led by Kleiner Perkins, DCM Ventures, and others. UJET offers a holistic platform for voice and chat channels that customers can reach via in-app, in-web, or in-1800 routes. The technology behind UJET replaces all of the convoluted systems, lines, and contact numbers with a stunningly simple SDK to take the frustration out of customer support and in turn provide a sleek, modern smartphone-era experience.

How Does Kustomer & UJET Integrate Together?

The UJET voice channel integrates easily into the Kustomer timeline.

Here are some of the integration benefits:

  • You automatically get the context of the inbound caller and see historical events that happened in the phone call, in addition to any inbound or outbound communications that have happened through email, text, chat, or Facebook Messenger.
  • This means that when a customer calls, Kustomer loads the customer’s timeline for review and creates a note draft where you can begin taking notes on the conversation.
  • As you control the call, we automatically add events to the timeline to indicate what’s happening. If you are not available, we also add a link to the voicemail (and transcript, if available).

Benefits of UJET & Kustomer

Using Kustomer and UJET together enables you to boost your team’s productivity, especially with regards to first call resolution. Customers will also receive a higher level of customer service.

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