White glove. Every step of the way.

Moving on to a new customer support platform doesn’t have to be a headache. Our Customer Experience team offers a powerful combination of deep Kustomer platform knowledge with broad customer service and digital transformation expertise across our implementation, support and success services.

Getting started with Kustomer.

Once you become a member of our Kustomer community, it is our mission to make sure you have a smooth, successful transition to the Kustomer platform. Our team of Implementation Managers and Engineers will work with you to create an implementation plan that’s designed to get you up and running successfully, balancing best practices with your specific needs.
Transparency:

We work with you to set expectations and accomplish the project’s goals while providing transparent updates along the way.

High-touch:

We set regular checkpoints throughout the implementation to ensure quality, pace, and comprehensiveness.

Ownership:

We share Kustomer know-how so your team has the relevant skills and knowledge to own your new platform.

Kustomer implementation overview.

Your success network, for the long haul.

Our Customer Success team works as an extension of your team to make sure you’re optimizing the Kustomer platform for a greater strategic impact on your business.

The team is really happy with Kustomer so far. Because Kustomer takes a different approach to customer support, I assumed it would take some time to get used to as a team, but overall it has been a hit. Kustomer has been especially helpful by having the remote team help out on email while continuing to focus on chat. Working with Christina on the roll out was great, and the on-boarding process was smooth. Keep it up as you grow!

- Blake Norman, Customer Engagement Director, PLAE

Faster answers for customers.
Fewer questions for your team.

As your business and processes evolve, our success team will share best practices from across the Kustomer network of users with you, educate your team on our product roadmap and future capabilities, and ensure that your people are familiar with new features and enhancements as they get released.
On-call teams.

Standing by 8am through 8pm ET, Monday through Sunday.

24/7 Critical Support.

We know that your customer support platform is mission critical to your business. We are leveraging our support teams and Kustomer tech to make sure your issues are responded to in a timely fashion* when there are Kustomer platform availability issues and when something is preventing you from communication with your customers.

Self-service is sometimes the best service.

Access our knowledge base and support portal. We probably already have an answer to your questions. Get up to speed with recent updates, tips and tricks, and best practices that will help you make the most of Kustomer.

Request support.

We are here for you if you need help. Contact our team.

Submit Request

*Check out our SLA on select support plans. Contact us for details.

Deliver effortless, personalized customer service.

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