We work with you to set expectations and accomplish the project’s goals while providing clear updates along the way.
We set regular checkpoints throughout the implementation to ensure quality, pace, and comprehensiveness.
We share Kustomer know-how so your team has the relevant skills and knowledge to own your new platform.
The team is really happy with Kustomer so far. Because Kustomer takes a different approach to customer support, I assumed it would take some time to get used to as a team, but overall it has been a hit. Kustomer has been especially helpful by having the remote team help out on email while continuing to focus on chat. Working with Christina on the roll out was great, and the on-boarding process was smooth. Keep it up as you grow!
Blake Norman, Customer Engagement Director, PLAE
Standing by 8am through 8pm ET, Monday through Sunday.
24/7 Critical Support
We know that your customer support platform is mission critical to your business. We are leveraging our support teams and Kustomer tech to make sure your issues are responded to in a timely fashion* when there are Kustomer platform availability issues and when something is preventing you from communication with your customers.
Access our knowledge base and support portal. We probably already have an answer to your questions. Get up to speed with recent updates, tips and tricks, and best practices that will help you make the most of Kustomer.
*Check out our SLA on select support plans. Contact us for details.