Support your consumers and service providers in a single CX platform.
Join dozens of Marketplace and Consumer Service brands that use Kustomer to support and delight consumers and providers.
Easily connect all conversations and orders into a single, actionable, view of your consumers and providers.
Stop hunting for information. Each consumer and provider has a unique timeline with their history of conversations, transactions, and events like orders or disputes.
“I have infinite flexibility in terms of integrating with our business system and the ability to accommodate a two-sided marketplace business model better than any other option.”
Customer Experience Manager
Consumers and providers are connected across tickets
Stop reverting back to your admin platform and external apps. Consumers, providers, and their relationships are at the core of your business and now, at the the center of your customer service platform. Everything your agents need is already there.
Seamless omnichannel experience in a single conversation
Stop merging tickets. The struggle of constantly handling and merging tickets for different channels is over. Seamlessly switch engagement channels in real time within the same conversation. You can also run parallel conversations with consumers and providers.
Proactively delight your customers with strong automation and workflows
Stop wasting internal resources. Build proactive support workflows that are unique to your business. Segment your consumers and providers according to previous orders, lifetime value, disputes and deliver a personalized experience at scale using a powerful automation engine.