The best customer experiences happen when humans and AI work together. AI alone can’t deliver meaningful results without the right customer data,  just like people, it needs context to truly understand and respond effectively. That’s why at Kustomer, our philosophy is data-first AI: equipping intelligent systems with the full picture of your customers so they can act with accuracy, speed, and empathy. When paired with your team’s expertise, this creates faster resolutions, more personalized interactions, and customers who feel seen and valued.

Today’s AI tools are powerful, but without the right customer history, preferences, and business context, they fall short, producing siloed, generic answers that leave customers frustrated and teams duplicating effort. The solution isn’t replacing humans; it’s giving both AI and humans access to the same rich foundation of data so they can each do what they do best.

That’s where Kustomer MCP Server comes in.

The world of AI is moving fast. New assistants, copilots, and automation tools are emerging every day. But without access to the right data, these agents often work in silos, helpful but incomplete.

Kustomer MCP Server is the universal bridge that brings Kustomer’s rich customer data into any MCP-compliant AI agent or assistant, making Kustomer your system of record inside the agentic era. With MCP Server, any AI agent can instantly read and soon act on your Kustomer data, all without leaving your favorite workspace.

What is an MCP Server?

The world of AI is moving fast. New assistants, copilots, and automation tools are emerging every day. But without access to the right data, these agents often work in silos, helpful, but incomplete.

The Model Context Protocol (MCP) is an open standard that allows AI agents & assistants to securely connect to business systems, retrieve relevant data, and use it in real time. Think of it as the translator that lets any AI agent understand your customer data without custom integrations.

The Kustomer MCP Server is the universal bridge that brings Kustomer’s rich customer data into any MCP-compliant AI tool. It makes Kustomer the system of record in the agentic era. With it, AI assistants can instantly read, and soon act on, your Kustomer data, all without leaving your favorite workspace.

"We built the MCP Server to meet teams where they are and make AI truly useful. It enables connecting Kustomer to any MCP client in a simple and secure way, so teams can surface insights that power faster, more personal customer service."
-Jeremy Suriel, CTO, Kustomer

image representing the connection between AI tools and data on customers within Kustomer connected by the Kustomer MCP server

What the Kustomer MCP Server Does

The Kustomer MCP Server securely connects AI tools like Claude, ChatGPT, and custom copilots to your Kustomer data. In this initial version, it provides read-only access to conversations, customers, companies, and more, giving leadership teams and AI assistants the context they need to improve decision-making and customer service.

How It Helps CX Leaders

The Kustomer MCP Server delivers immediate benefits for customer experience leadership:

  • Proactive account insights. Leaders can ask an AI assistant for a snapshot of all conversations from a VIP account last week, making it easy to prepare for renewals or QBRs.
  • Data-driven coaching. Managers can surface conversation sentiment and CSAT trends, helping them coach reps with real-time insights.
  • Faster discovery. Need to find that ticket where a customer mentioned a critical change? AI can instantly surface it without exact keywords.
  • Smarter escalations. Long-running threads can be summarized in seconds, so leaders can make decisions quickly without hours of review.
  • Quality monitoring at scale. Leaders can review the past 100 tickets and have AI evaluate response times, professionalism, and customer sentiment, helping them spot coaching opportunities and raise service standards.

With Kustomer MCP Server, AI becomes more than a helper—it becomes an extension of your leadership toolkit, surfacing the insights that drive better decisions and stronger customer relationships.

Availability and Next Steps

The Kustomer MCP Server is included in our Enterprise and Ultimate plans.

If you are ready to put Kustomer into every prompt, talk to your CSM today. The sooner you start, the faster you will see the Kustomer MCP Server transforming how your teams work and how your customers are served.

Not using Kustomer yet? Schedule a demo to see how easily your AI tools can tap into the full power of Kustomer data.