A whopping 77% of customers expect their problem to be solved immediately upon contacting customer service. Unfortunately, without endless resources, this level of instantaneous responsiveness is difficult to achieve.
Just as it has become easier for customers to get in touch with companies across an array of channels, it is also becoming more difficult for companies to understand and speak directly to the specific needs of their customers, at scale. Luckily, artificial intelligence (AI) can help companies meet customer demands and deliver superior service, without overwhelming agents. Download our latest ebook to:
- Understand technology buzzwords and how they apply to customer service
- How the rise of AI will impact support
- How to apply AI successfully for competitive customer service
- What changes AI will bring to the future of customer service