Say Hello to Kustomer
When Freshdesk Has Gone Stale

Modernize your CX with unified customer data, a single omnichannel workspace, and seamless social media support.

Customer expectations are higher than ever. Don’t bet your customer loyalty on a bare-bones ticketing solution like Freshdesk.

Kustomer is a customer service CRM that offers seamless omnichannel support, streamlined agent tools, self-service and intelligent routing, with data-driven AI embedded throughout. Our customer-centric platform and omnichannel capabilities have earned us the privilege of supporting the world’s fastest growing brands. You could be one of them.

Invest in a future-proof solution and not a band-aid. Don’t just take our word for it. Kustomer outperforms Freshdesk in the most important categories on G2 reviews.

See why it's time to make the switch:

Kustomer vs. Freshdesk

Kustomer
Freshdesk
Customer and Contacts Database 91% 80%
Customer Profiles 91% 85%
Simultaneous Multichannel 92% 88%
Transcripts 94% 82%
Multipurpose Engagement 92% 87%
Customization 91% 80%
Integration 91% 82%
Chat/Live Support 91% 85%
Social Integration 86% 82%
Voice 89% 83%
SLA Management 89% 82%
Ticket Collaboration 92% 86%

All satisfaction statistics based on user ratings from G2® Help Desk Comparison: Kustomer and Freshdesk

The Kustomer Difference

One Place to Manage and Activate Customer Data

Leverage true CRM capabilities to unify customer data and communication in one place and personalize service at scale

  • Merge customer data across your relevant systems and channels into one customer-centric workspace
  • View the entire customer experience at a glance with a single thread of all customer interactions displayed in an actionable timeline view
  • Quickly find, share, and act on information across the tech stack from a central place

Let Conversations Flow Across All Channels

Deliver seamless support across all digital channels

  • Support email, chat, social, SMS, and voice from a single interface
  • Seamlessly switch between channels to meet customers where they are
  • Leverage historical customer data to orchestrate personalized engagement

See why now is the best time to upgrade to Kustomer

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Seamless Social Messaging

Support customers, followers, and influencers in their moment of need

  • No more switching tabs. Support conversations across Instagram, WhatsApp, Facebook, and Twitter from a single workspace
  • Leverage CRM data to prioritize channels, route conversations, and deploy bots to automate, deflect, or quickly resolve inquiries
  • Complete Instagram support: @replies, direct messages, comments and stories

Real-Time, In-Depth Reporting

Monitor agent and team performance, track SLAs and customer sentiment, and identify areas for improvement

  • See agents’ status, duration, and current conversations in real time
  • Create custom reports and track metrics down to the minute
  • Optimize your staffing with a heatmap of inbound traffic
  • Keep stakeholders up to date with scheduled reports

Hear From Anomalie Who Made the Switch

“If you are a brand where responsive, personal, differentiated customer service is a priority, you have to use Kustomer. It was like they read our minds.”

Leslie Voorhees Means, Co-Founder & CEO, Anomalie, Switched from Freshdesk in 2018

 


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