Say Hello to Kustomer
When Freshdesk Has Gone Stale

Modernize your CX with unified customer data, a single omnichannel workspace, and seamless social media support.

Customer expectations are higher than ever. Don’t bet your customer loyalty on a bare-bones ticketing solution like Freshdesk.

Kustomer is a customer service CRM that offers seamless omnichannel support, streamlined agent tools, self-service and intelligent routing, with data-driven AI embedded throughout. Our customer-centric platform and omnichannel capabilities have earned us the privilege of supporting the world’s fastest growing brands. You could be one of them.

Invest in a future-proof solution and not a band-aid. Don’t just take our word for it. Kustomer outperforms Freshdesk in the most important categories on G2 reviews.

See why it's time to make the switch:

Kustomer vs. Freshdesk

Kustomer
Freshdesk
Customer and Contacts Database 91% 80%
Customer Profiles 90% 86%
Omnichannel 92% 88%
Transcripts 94% 83%
Contextual Engagement 92% 87%
Customization 91% 80%
Integration 90% 82%
Chat/Live Support 91% 85%
Social Integration 86% 82%
Voice 89% 83%
SLA Management 89% 82%
Ticket Collaboration 92% 86%

All satisfaction statistics based on user ratings from G2® Help Desk Comparison: Kustomer and Freshdesk
Comparison data pulled 8/19/2021.

The Kustomer Difference

One Place to Manage and Activate Customer Data

Leverage true CRM capabilities to unify customer data and communication in one place and personalize service at scale

  • Merge customer data across your relevant systems and channels into one customer-centric workspace
  • View the entire customer experience at a glance with a single thread of all customer interactions displayed in an actionable timeline view
  • Quickly find, share, and act on information across the tech stack from a central place

Let Conversations Flow Across All Channels

Deliver seamless support across all digital channels

  • Support email, chat, social, SMS, and voice from a single interface
  • Seamlessly switch between channels to meet customers where they are
  • Leverage historical customer data to orchestrate personalized engagement

See why now is the best time to upgrade to Kustomer

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Seamless Social Messaging

Support customers, followers, and influencers in their moment of need

  • No more switching tabs. Support conversations across Instagram, WhatsApp, Facebook, and Twitter from a single workspace
  • Leverage CRM data to prioritize channels, route conversations, and deploy bots to automate, deflect, or quickly resolve inquiries
  • Complete Instagram support: @replies, direct messages, comments and stories

Real-Time, In-Depth Reporting

Monitor agent and team performance, track SLAs and customer sentiment, and identify areas for improvement

  • See agents’ status, duration, and current conversations in real time
  • Create custom reports and track metrics down to the minute
  • Optimize your staffing with a heatmap of inbound traffic
  • Keep stakeholders up to date with scheduled reports

Hear From Anomalie Who Made the Switch

“If you are a brand where responsive, personal, differentiated customer service is a priority, you have to use Kustomer. It was like they read our minds.”

Leslie Voorhees Means, Co-Founder & CEO, Anomalie, Switched from Freshdesk in 2018

 


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