Say Hello to Kustomer
When Freshdesk Has Gone Stale
When Freshdesk Has Gone Stale
Kustomer powers exceptional customer experiences for the modern consumer
Customer expectations are higher than ever. Don’t bet your customer loyalty on a bare-bones solution like Freshdesk.
Kustomer offers true omnichannel support, streamlined agent tools, self-service and intelligent routing. Data-driven AI is embedded throughout the Kustomer platform. Kustomer’s emphasis on modern capabilities and security have earned us the privilege of supporting the world’s fastest growing brands.
Invest in a future-proof solution and not a band-aid. Don’t just take our word for it. Kustomer outperforms Freshdesk in the most important categories on G2 reviews.
See why it's time to make the switch:
Kustomer vs. Freshdesk
Kustomer | Freshdesk | |
| Meets Requirements | 90% | 85% |
| Customization | 91% | 80% |
| Integration | 92% | 82% |
| Personalization | 96% | 82% |
| Concierge Case Manager | 93% | 83% |
| Seamless Escalation | 96% | 83% |
| Reporting | 83% | 78% |
| Customer Profiles | 92% | 85% |
| Customer and Contacts Database | 91% | 80% |
| Ticket Creation User Experience | 90% | 88% |
| Chat/Live Support | 90% | 85% |
| Voice | 87% | 83% |
| In-App Messaging | 89% | Feature Not Available |
| Conversation Archiving | 94% | Feature Not Available |
All satisfaction statistics based on user ratings from G2® Help Desk Comparison: Kustomer and Freshdesk
The Kustomer Difference
One-Stop, Integrated Agent Dashboard
Kustomer powers better agent collaboration and customer management.
- Unify customer data from all relevant systems and channels into a single, customer-centric workspace
- Classify inbound conversations with tags to trigger automation
- Integrate CSAT and sentiment analysis to segment customers, trigger actions, automate messages and reduce time spent jumping between systems
See why now is the best time to upgrade to Kustomer
Self-Service Made Easy
Route customers and automate simple requests to properly focus agent efforts.
- Respond to customers faster with omnichannel and form deflection
- Design customer automation without code using pre-defined templates and an intuitive UI
- Search-friendly, SEO-optimized knowledge base makes articles easily discoverable
Seamlessly Continue Conversations Across All Channels
Agents maintain context even as customers engage through multiple channels.
- Enable agents to start conversations with the context they need by leveraging customer sentiment and single-thread omnichannel conversations
- Accelerate agent responses with suggested shortcuts
- Proactively engage customers to drive loyalty and CSATs
- Lower handle time with all agent tools on one screen
“When we were first put in touch with Kustomer, we thought all customer support platforms were similar and only incrementally different. We were certainly not planning to shift our entire CX processes to another provider. Within three weeks of hearing the pitch, we switched all of our stylists onto Kustomer.”
Leslie Voorhees Means, Co-Founder & CEO, Anomalie
Switched from Freshdesk in 2018
Ready to make the switch?
Freshdesk and the Freshdesk logo are registered trademarks of Freshworks, Inc.