Customer expectations are higher than ever. Don’t bet your customer loyalty on a bare-bones solution like Freshdesk.
Kustomer offers true omnichannel support, streamlined agent tools, self-service and intelligent routing. Data-driven AI is embedded throughout the Kustomer platform. Kustomer’s emphasis on modern capabilities and security have earned us the privilege of supporting the world’s fastest growing brands.
Invest in a future-proof solution and not a band-aid. Don’t just take our word for it. Kustomer outperforms Freshdesk in the most important categories on G2 reviews.
See why it's time to make the switch:
One-Stop, Integrated Agent Dashboard
Kustomer powers better agent collaboration and customer management.
- Unify customer data from all relevant systems and channels into a single, customer-centric workspace
- Classify inbound conversations with tags to trigger automation
- Integrate CSAT and sentiment analysis to segment customers, trigger actions, automate messages and reduce time spent jumping between systems
Self-Service Made Easy
Route customers and automate simple requests to properly focus agent efforts.
- Respond to customers faster with omnichannel and form deflection
- Design customer automation without code using pre-defined templates and an intuitive UI
- Search-friendly, SEO-optimized knowledge base makes articles easily discoverable
Seamlessly Continue Conversations Across All Channels
Agents maintain context even as customers engage through multiple channels.
- Enable agents to start conversations with the context they need by leveraging customer sentiment and single-thread omnichannel conversations
- Accelerate agent responses with suggested shortcuts
- Proactively engage customers to drive loyalty and CSATs
- Lower handle time with all agent tools on one screen