Say Hello to Kustomer
When Freshdesk Has Gone Stale

Kustomer powers exceptional customer experiences for the modern consumer

Customer expectations are higher than ever. Don’t bet your customer loyalty on a bare-bones solution like Freshdesk.

Kustomer offers true omnichannel support, streamlined agent tools, self-service and intelligent routing. Data-driven AI is embedded throughout the Kustomer platform. Kustomer’s emphasis on modern capabilities and security have earned us the privilege of supporting the world’s fastest growing brands.

Invest in a future-proof solution and not a band-aid. Don’t just take our word for it. Kustomer outperforms Freshdesk in the most important categories on G2 reviews.

See why it's time to make the switch:

Kustomer vs. Freshdesk

Kustomer
Freshdesk
Meets Requirements 90% 85%
Customization 91% 80%
Integration 92% 82%
Personalization 96% 82%
Concierge Case Manager 93% 83%
Seamless Escalation 96% 83%
Reporting 83% 78%
Customer Profiles 92% 85%
Customer and Contacts Database 91% 80%
Ticket Creation User Experience 90% 88%
Chat/Live Support 90% 85%
Voice 87% 83%
In-App Messaging 89% Feature Not Available
Conversation Archiving 94% Feature Not Available

All satisfaction statistics based on user ratings from G2® Help Desk Comparison: Kustomer and Freshdesk

The Kustomer Difference

One-Stop, Integrated Agent Dashboard

Kustomer powers better agent collaboration and customer management.

  • Unify customer data from all relevant systems and channels into a single, customer-centric workspace
  • Classify inbound conversations with tags to trigger automation
  • Integrate CSAT and sentiment analysis to segment customers, trigger actions, automate messages and reduce time spent jumping between systems

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Self-Service Made Easy

Route customers and automate simple requests to properly focus agent efforts.

  • Respond to customers faster with omnichannel and form deflection
  • Design customer automation without code using pre-defined templates and an intuitive UI
  • Search-friendly, SEO-optimized knowledge base makes articles easily discoverable

Seamlessly Continue Conversations Across All Channels

Agents maintain context even as customers engage through multiple channels.

  • Enable agents to start conversations with the context they need by leveraging customer sentiment and single-thread omnichannel conversations
  • Accelerate agent responses with suggested shortcuts
  • Proactively engage customers to drive loyalty and CSATs
  • Lower handle time with all agent tools on one screen

Anomalie Logo Final

“When we were first put in touch with Kustomer, we thought all customer support platforms were similar and only incrementally different. We were certainly not planning to shift our entire CX processes to another provider. Within three weeks of hearing the pitch, we switched all of our stylists onto Kustomer.”

Leslie Voorhees Means, Co-Founder & CEO, Anomalie
Switched from Freshdesk in 2018

    Ready to make the switch?

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