Shopify

Kustomer is the only full-featured customer service CRM available in the Shopify Plus program.

Our enhanced integration with Shopify Plus features one-click activation right from our App Directory. Once integrated with Kustomer, your Shopify data becomes viewable within the context of your customers’ historical activity, and actionable so you can process returns and exchanges, instantly navigate to Shopify invoices as needed, or even initiate conversations based on Shopify data.

Actionable Customer Views that Improve Handle Times

A chronological timeline view tracks and manages past and present interactions and Shopify orders all in one actionable agent workspace.

Retain More Customers and Build Loyalty

Use your Shopify data to identify and segment customers for proactive engagement based on purchase history and lifetime value. You can send special offers, mitigate issues, and win back dissatisfied customers.

Optimize Your Team and Resolve More Conversation

Build powerful automation rules based on Shopify data to keep conversations flowing, like initiating a conversation and instantly sending a promo code when your most high-value customers give a low CSAT score.


Shopify Plus Integration Features

Enhanced Timeline View

View every detail around Shopify purchases directly in Kustomer timeline. Agents can access itemized lists with product descriptions, images, prices, and payment information, as well as shipping details, so they’ll never need to navigate outside Kustomer to get full context.

Shopify Insights Card

Our new Shopify insights card is a one-stop shop for each customer’s entire Shopify purchase history, available directly in their profile. This dynamic card includes a chronological view of all purchases, with the ability to internally navigate to itemized lists, payment methods, as well as an ability to search the entire card by product item and SKU number, so every detail around every purchase is discoverable within Kustomer.

Deliver effortless, personalized customer service.

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