Assembled

Assembled is a modern workforce management platform built for rapidly scaling global support teams. We help teams forecast support demand, build and manage team schedules, track real-time performance and schedule adherence, and uncover insights to improve support operations.

Most importantly, we provide schedule transparency not only to support managers/workforce managers, but also to the team handling calls/emails/chats. We allow your whole team to view schedules and overall performance metrics so that everyone can share ownership in success.

Assembled + Kustomer

Accurate forecasts

The Assembled + Kustomer integration will provide accurate contact volume forecasts.


 

Simplified scheduling

With Assembled + Kustomer you’ll have the ability to optimize schedules with our easy to use scheduling interface.


 

Integrations

With Assembled + Kustomer we’ll meet teammates in the tools they are already using (like Google calendar and Slack) so that they can focus on your customers first!


 

On-boarding and Integration

Assembled offers a 1-click integration with Kustomer. Once you’ve allowed Assembled to connect with Kustomer, we’ll populate your volume metrics and design a customer forecast for your business. Implementation and on-boarding typically take between 2-5 days. During this time we will create a custom Slack channel where you’ll have access to our entire team (including founders and engineers) to ask questions.

 

Develop Your Own Integration With Kustomer

Join our growing community of developers and leverage our extensive documentation and resources to create best-in-class experiences for millions of consumers around the world.

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Getting Started is Easy

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