CRM for Customer Service

Minimize Costs and Operationalize
CX with a New CRM

The next generation of customer service CRM does more than just manage support conversations. Kustomer is your single record of customer truth, managing and contextualizing data to drive smarter processes that scale your business (not your headcount).

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Lower Your Total Cost of Ownership
By Putting the Customer Back in CRM

Legacy CRMs were built to manage cases, not customers. That’s so 20 years ago. You shouldn’t pay more for operational solutions AND modern communication tools in order to provide effective support.

Kustomer is a new CRM for customer service, focused on the customer to follow their entire service journey and optimize every experience.

  • Cloud-Based
  • Open and Flexible
  • Custom Objects
  • CRM Permissioning
  • Cloud-Based

    Instant Access. Seamless Connections. No Strings.

    Kustomer is cloud-based CRM SaaS, and simply requires any internet browser with a standard WiFi connection to access. No downloads. No plugins. No premium internet connection needed. Whether your team is remote, multi-located, onshore, offshore, or wherever, Kustomer is ready and available for you to work business as usual.

    Open and Flexible

    Integrate Anything and Everything with Kustomer

    Kustomer is designed to connect seamlessly with your other data sources and business intelligence tools, easily integrating with many out-of-the-box apps. We can also build custom integrations with your homegrown solutions via our rest API or webhooks.

    Custom Objects

    Store, Manage, and Activate All Your Customer Data

    Kustomer unifies customer information to create comprehensive data profiles composed of standard and custom objects (i.e. conversations, orders, shipping, subscriptions, prescriptions, policies, and more). Our object model enables you to do incredible things with your custom data, like segment customers, trigger actions, automate messages, power AI, and more.

    CRM Permissioning

    Data Permissioning Like a CRM, Now in a Support Platform

    As a trusted system of record, Kustomer enables total control over what every user can see and do in the platform, with full create, read, update, delete permissioning for all objects and platform functionality. With enhanced CRM controls, you can create highly secure permissions that filter conversations based on customer attributes, ensuring only specified teams can view your most sensitive information.

    Optimize Your Workflows and Free Your Team from the Grunt Work

    Service process automation is critical to scaling your business. Our rules and workflow engines eliminate repetitive tasks and trigger actions, providing your team much needed time and information to resolve difficult conversations quickly.

    Send Automated Messages

    Initiate greetings, provide temporary company updates, or trigger responses based on changes to customer information.

    Open and Assign Conversations

    Escalate conversations based on customer behaviors and actions, like making purchases, or submitting a CSAT survey.


    Automatically close conversations that waste time, like unwanted spam or out-of-office replies that don’t require a follow up.

    Manage Conversations

    Add tags to organize and append conversations, which can be used to segment and proactively message customers or route them to a specific team.

    Fuel Intelligent Customer Service with Kustomer IQ

    Kustomer IQ helps teams drive more convenient experiences without breaking the bank. By eliminating manual guesswork and deflecting easy inquiries, Kustomer IQ’s AI capabilities optimize support volume and empower agents with the tools and insights that drive results.

    Through machine learning, Kustomer IQ contextualizes conversations, generates predictive insights and recommends next best actions, so you resolve more conversations and make more customers happy at every step of the service journey.

    Learn more about our AI customer service software

    Our Commitment to Security and Compliance

    At Kustomer, we believe trust from our customers is paramount. We recognize the importance of providing a top performing CRM application that is continuously available, while protecting your data and keeping it private. It’s our promise to prevent any potential risk of down time, service disruption, or lost revenue. Learn more.

    Partner With Us

    We aim for every new client to experience a smooth, successful transition to our CRM platform. Whether you want Kustomer to work out of the box, or require a more sophisticated set up, our team uses a collaborative approach to plan, implement and launch a fully operational and secure solution. We then work closely with your team and measure our success by continuously improving our product to meet your ever-evolving needs.

    Transform How Customer and Agents Interact Throughout the Customer Service Journey

    Keep Everyone Satisfied and Your Brand Profitable

    Retain more business with modern support both customers and teams expect: convenient and informative.

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    Automate More Conversations With Superior Self-Service

    Embrace AI and deflect support volume by helping customers help themselves.

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    Deliver personalized, effortless customer service.

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