The Kustomer Platform
Manage High Support Volume Effortlessly
Kustomer isn’t a ticketing system. Kustomer enables customers to resolve easy questions themselves, and empowers agents to deliver convenient, informative experiences that build loyalty. It’s a new type of CRM for customer service that drives smarter data-driven processes so you resolve more conversations quickly.
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CUSTOMER SERVICE
Transform How Customers and Agents Interact
Deliver efficient, informative experiences with the tools and intelligence needed to satisfy today’s customers, and make customer service profitable.
SELF SERVICE
Automate 40% of Your Conversations Without Compromising Quality
Embrace AI and deflect support volume across your digital channels with automation and knowledge management that helps customers help themselves.
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We’re offering free access to a few premium features when you sign up for our Enterprise plan.
CRM FOR CUSTOMER SERVICE
Minimize Costs and Operationalize CX with a New CRM
The next generation of customer service CRM does more than just manage support conversations. Kustomer is your single record of customer truth, managing and contextualizing data to drive smarter processes that scale your business (not your headcount).
KUSTOMER IQ
AI for Customer Service Makes Everything More Convenient
AI isn’t taking over. It’s simply driving smarter processes for both customers and agents. Kustomer IQ contextualizes conversations, eliminates time- consuming tasks and deflects repetitive questions so everyone is less distracted and you reduce cost per contact.
Key Features
Kustomer offers a comprehensive customer service feature set built for service leaders in today’s on-demand economy.
Searches & Views
Enable agents to search, view, and segment customers based on any internal or external data, so they can better manage their time and queue.
Context Cards
Help your agents find and take action on relevant customer information without having to switch screens or programs by bringing together data from other systems.
Shortcuts
Speed up your team of agents by providing pre-defined blocks of text that can be used when responding to customers during a conversation.
Collaboration
Invite another agent or someone else in the company to join a conversation. With features like Notes, Following, and @Mentions your team can work together to ensure customers get the service they expect.
Voice & Personalized IVR
Tailor IVR trees using all of your customer data to deliver a truly personalized experience even before connecting with an agent.
Kustomer Chat
Customize chat for your brand and tailor the Chat Conversational Assistant to speed up response and resolution times by collecting basic customer information for your agents and then auto-routing conversations.
Knowledge Base
Deliver instant resolution and deflect support requests at scale with SEO friendly help centers that can be customized for multiple brands. Create compelling articles and tutorials with rich media support including video, images, PDFs and more, and leverage visual theme builder to easily customize and design the knowledge base experience to match your brand’s unique identity.
Sentiment
Track your customers’ sentiment to help agents decide how to best prioritize and engage in conversations and provide management a critical metric for overall customer service effectiveness.
Team Pulse
See what agents are working on in real time, and quickly jump to the customers and searches that agents are viewing. Combine with Queues & Routing to access a live dashboard that helps to manage your effectiveness by including agent status, available capacity, and queue assignment.
Reporting & Analytics
Generate reports about your conversations, team performance, and customer base. Dive even deeper into your customers’ needs by adding data from your external systems.
Native Satisfaction
Survey, track, and report customer satisfaction or customer effort across all of your channels using Kustomer’s native surveys and reports.
Enhanced CRM Controls
Fully manage Kustomer via dynamic object accessibility, user permissioning, and conversation filtering, unlocking platform customization to fit your organization’s needs and secure your data. Learn more.