A voice experience designed around a lifetime of conversations.
With Kustomer, your agents are ready for any customer call with the full history of that customer’s actions and conversations across channels—and they can instantly act on information with powerful automation and integrations.
Tailored IVR trees with Kustomer data.
Streamline your voice service with smart routing & workflows.
Powerful features at your fingertips:
- Unified platform for voice and messaging
- Full customer history before agents pick up the phone
- Flexible queueing and routing of voice calls and messaging to available agents
- Multichannel routing for blended agents
- Access to call recordings directly from the customer timeline
- Agent and call statuses are synced between platforms
- IVR trees that can be customized with the caller’s information
- Workforce management and reporting
- Integrates with Amazon conversation bots
- Easy setup: 1-click activation on Kustomer